C208 OA EXAM QUESTIONS AND ANSWERS

Which three individuals within an organization could play the role of change agent? Choose 3 answers - Answer- Consultant CEO Employee Which of the eight steps described by Kotter is the first step a change leader takes when implementing change? - Answer- Establishing a sense of urgency Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) to 5 (latest stage). Select your answers from the pull-down list. - Answer- 1. Knowledge 2. Persuasion 3. Decision 4. Implementation 5. Confirmation The head of human resources of a large company is considering changes to the employee benefits program but is unsure how the employees will respond to these changes. Which type of change model should this person employ? - Answer- Descriptive Which two statements characterize low end disruption? Choose 2 answers - Answer- It evolves over time into a product with more features. It is an innovation that is good enough. Which approaches would be appropriate for communicating change initiatives? Choose 2 answers - Answer- Explaining why the change is needed Addressing concerns raised by the prospect of change What is essential for a leader to communicate when undertaking organizational change? - Answer- A consistent vision of the end result of the change How should training be viewed during organizational change? - Answer- As a worthwhile investment in a successful transition