INTRODUCTION
TO
OPERATIONS
MANAGEMENT
, IMPORTANT ISSUES
• OPERATIONS MANAGEMENT IS IMPORTANT
TO ALL BUSINESSES.
• ALL OPERATIONS MANAGERS MANAGE
PROCESSES.
• THE PROCESSES IN DIFFERENT OPERATIONS
CAN HAVE DIFFERENT CHARACTERISTICS.
• ALL OPERATIONS MANAGERS HAVE A SIMILAR
SET OF RESPONSIBILITIES & ACTIVITIES.
, THE OPERATIONS FUNCTION
• This is the arrangement of the resources of
an organisation which are used in the
production and delivery of its services and
products.
, OPERATIONS MANAGERS
• Staff having the responsibilities for managing
the production function and hence the
resources involved in the production of
products and provision of services.
TO
OPERATIONS
MANAGEMENT
, IMPORTANT ISSUES
• OPERATIONS MANAGEMENT IS IMPORTANT
TO ALL BUSINESSES.
• ALL OPERATIONS MANAGERS MANAGE
PROCESSES.
• THE PROCESSES IN DIFFERENT OPERATIONS
CAN HAVE DIFFERENT CHARACTERISTICS.
• ALL OPERATIONS MANAGERS HAVE A SIMILAR
SET OF RESPONSIBILITIES & ACTIVITIES.
, THE OPERATIONS FUNCTION
• This is the arrangement of the resources of
an organisation which are used in the
production and delivery of its services and
products.
, OPERATIONS MANAGERS
• Staff having the responsibilities for managing
the production function and hence the
resources involved in the production of
products and provision of services.
