C429 Healthcare Operations Management Practice Quiz
1. What is marketing mix? A. Product/service, price, promotion and place.
B. Television, radio, print and electronic media. C. Demographic population. D. Budget, plan, mission and vision.
2. Who is a stakeholder in the medical practice? A. Only people who own stock in the medical practice. B. Anyone who is affected by the medical practice. C. Patients, employees and owners of the medical practice. D. Only an owner or employee of the medical practice.
3. An employee physician is MOST strongly motivated to remain with a group when he
or she feels:
A. Gratitude toward the group.
B. Obligated to the group.
C. Fear of finding a comparable position.
D. Invested in the group.
4. Which of the following is NOT considered in determining the staffing ratio for an
ambulatory setting?
A. Square footage per FTE employee.
B. Ability and skill level of staff.
C. Volume of patients.
D. Complexity of patients.
5. What is the term used for a job duty that is important to your company’s operations, is
performed frequently and cannot be assigned or performed in another way?
A. Critical.
B. Marginal.
C. Mandatory.
D. Essential.
6. Which of the following is a benefit of an effective training and development
program?
A. Monitoring processes becomes unnecessary.
B. Employee retention increases.
C. Organizational goals are redefined.
D. Employees are not paid for training time.
7. Which of the following are key characteristics of mentoring within a medical
practice?
A. Relationship with a senior leader designed to impart culture, values and strategic
priorities.This study source was downloaded by 100000878643505 from CourseHero.com on 01-04-2024 02:25:43 GMT -06:00
https://www.coursehero.com/file/43417664/WGU-C429HealthcareOperationsManagementPracticeQuiz-2docx/ B. Relationship with a senior leader who is practical and goal-focused.
C. Discussion with a senior leader about your barriers to achievement.
D. Discussion with a senior leader to inform you about job opportunities
8. Which of the strategies listed below are applicable to networking?
A. Delegating tasks whenever possible.
B. Subscribing to trade publications.
C. Periodic self assessments.
D. Attending local, regional or national conferences.
9. The roles and responsibilities of the board of directors for a medical practice is delineated in which legal document? A. Articles of incorporation. B. Employment agreement. C. Executive committee minutes. D. Corporate bylaws.
10. Which of the following is the best indicator of corporate culture in a medical practice?
A. The actions of medical providers and staff.
B. Patient satisfaction surveys.
C. The medical practice’s mission statement.
D. Commitment to quality patient care.
11. What does a mission statement define?
A. The organization’s future image.
B. The organization’s unique and distinctive purpose.
C. The type of business the organization intends to pursue.
D. The organization’s beliefs and culture.
12. What is the main purpose of a strategic plan?
A. For external customers and suppliers.
B. To develop long-term objectives and strategies.
C. To identify short-term business needs and desires.
D. To evaluate operating efficiency and effectiveness
13. Which of the following competencies is necessary for effective physician leadership?
A. Excellent clinical skills and an interest in administration.
B. Desire to cut back on clinical duties.
C. Empowering others to accomplish goals.
D. Popularity with the medical group.
14. Which of the following is the LEAST important factor in an effective
physician/administrator leadership team?
A. The team’s long-term relationship.
B. Teamwork.This study source was downloaded by 100000878643505 from CourseHero.com on 01-04-2024 02:25:43 GMT -06:00
https://www.coursehero.com/file/43417664/WGU-C429HealthcareOperationsManagementPracticeQuiz-2docx/
1. What is marketing mix? A. Product/service, price, promotion and place.
B. Television, radio, print and electronic media. C. Demographic population. D. Budget, plan, mission and vision.
2. Who is a stakeholder in the medical practice? A. Only people who own stock in the medical practice. B. Anyone who is affected by the medical practice. C. Patients, employees and owners of the medical practice. D. Only an owner or employee of the medical practice.
3. An employee physician is MOST strongly motivated to remain with a group when he
or she feels:
A. Gratitude toward the group.
B. Obligated to the group.
C. Fear of finding a comparable position.
D. Invested in the group.
4. Which of the following is NOT considered in determining the staffing ratio for an
ambulatory setting?
A. Square footage per FTE employee.
B. Ability and skill level of staff.
C. Volume of patients.
D. Complexity of patients.
5. What is the term used for a job duty that is important to your company’s operations, is
performed frequently and cannot be assigned or performed in another way?
A. Critical.
B. Marginal.
C. Mandatory.
D. Essential.
6. Which of the following is a benefit of an effective training and development
program?
A. Monitoring processes becomes unnecessary.
B. Employee retention increases.
C. Organizational goals are redefined.
D. Employees are not paid for training time.
7. Which of the following are key characteristics of mentoring within a medical
practice?
A. Relationship with a senior leader designed to impart culture, values and strategic
priorities.This study source was downloaded by 100000878643505 from CourseHero.com on 01-04-2024 02:25:43 GMT -06:00
https://www.coursehero.com/file/43417664/WGU-C429HealthcareOperationsManagementPracticeQuiz-2docx/ B. Relationship with a senior leader who is practical and goal-focused.
C. Discussion with a senior leader about your barriers to achievement.
D. Discussion with a senior leader to inform you about job opportunities
8. Which of the strategies listed below are applicable to networking?
A. Delegating tasks whenever possible.
B. Subscribing to trade publications.
C. Periodic self assessments.
D. Attending local, regional or national conferences.
9. The roles and responsibilities of the board of directors for a medical practice is delineated in which legal document? A. Articles of incorporation. B. Employment agreement. C. Executive committee minutes. D. Corporate bylaws.
10. Which of the following is the best indicator of corporate culture in a medical practice?
A. The actions of medical providers and staff.
B. Patient satisfaction surveys.
C. The medical practice’s mission statement.
D. Commitment to quality patient care.
11. What does a mission statement define?
A. The organization’s future image.
B. The organization’s unique and distinctive purpose.
C. The type of business the organization intends to pursue.
D. The organization’s beliefs and culture.
12. What is the main purpose of a strategic plan?
A. For external customers and suppliers.
B. To develop long-term objectives and strategies.
C. To identify short-term business needs and desires.
D. To evaluate operating efficiency and effectiveness
13. Which of the following competencies is necessary for effective physician leadership?
A. Excellent clinical skills and an interest in administration.
B. Desire to cut back on clinical duties.
C. Empowering others to accomplish goals.
D. Popularity with the medical group.
14. Which of the following is the LEAST important factor in an effective
physician/administrator leadership team?
A. The team’s long-term relationship.
B. Teamwork.This study source was downloaded by 100000878643505 from CourseHero.com on 01-04-2024 02:25:43 GMT -06:00
https://www.coursehero.com/file/43417664/WGU-C429HealthcareOperationsManagementPracticeQuiz-2docx/
