HCA STUDY QUESTIONS AND ANSWERS
GRADE A+
Who are consumers? - ✅✅ People who need assistance, the focus of the care
team, referred to as the client or care recipient.
What is consumer directed care? - ✅✅ This means that the consumer has the
right to make their own daily living choices
What benefits does consumer directed care provide to the consumer? - ✅✅ 1)
Social, physical, emotional well-being
2) The right to choice and control
3) Right to control over decisions about services the consumer receives, the right to
determine how and when those services are given
How do you identify consumer viewpoints and beliefs? - ✅✅ 1) ask questions
2) ask care team
3) Pay attention to clues and areas of importance
What is bias? - ✅✅ An opinion that influences your judgment. Shaped by your
viewpoints, beliefs and values.
What are the consumer rights? - ✅✅ 1) being aware of their rights
2) take part in choice, planning and changing services
3) receive enough information to make an informed decision on their care
4) Voice a grievance about services or lack of services without fear of punishment
5) Refuse treatment
6) Have their medical and personal details kept personal
7) Have personal property
8) Live free from abuse
9) Be provided with an administrative hearing when they do not agree with a
decision regarding benefits
10) Make own decisions
11) Have alone time
12) Interact with people in and out of the home
13) Manage their financial affairs
14) Send and receive unopened mail
15) Have privacy while using technology, computers, etc.
, Who can you share confidential information with about the consumer? - ✅✅
Care team, case manager
What are three right areas that must be protected for consumers? - ✅✅ Dignity,
privacy, and independence
What is abuse? - ✅✅ A willful action or inaction that leads to harm, intentional
harm to a vulnerable adult or child, or causing harm
What are some signs of mental abuse? - ✅✅ Emotionally upset, agitated or
anxious, unusual behaviors, being extremely withdrawn or fearful, nervousness
around certain people, depression or nightmares.
What are some signs of neglect? - ✅✅ Untreated injuries, health or dental
problems, lack of food, hazardous or unsanitary living conditions, animal or insect
infestation, empty or unmarked or outdated medication prescriptions, loss of
eyeglasses, dentures or other assistive devices, untreated pressure sores, soiled
clothing, not wearing proper clothes, dirty or smells.
What are some signs of physical abuse? - ✅✅ Bruises, welts, cuts, broken bones,
untreated injuries in various healing stages, unexplained injuries, broken assistive
devices, sudden behavior changes or withdrawal, signs of being restrained,
downplays injuries, reluctant to go to a doctor.
What are some signs of financial explotation? - ✅✅ Putting additional names on
bank signature cards, unauthorized ATM withdrawals, missing checks, sudden
changes in will, unpaid bills, telemarketing scams, unexplained transfer of assests.
What are some signs of sexual abuse? - ✅✅ Bruises around breasts or genital
area, genital infections or bleeding, difficulty walking or sitting, torn or stained or
bloody underclothing, changes in behavior, fear of certain people.
What are some signs of abndonment? - ✅✅ Vulnerable adult or child left in a
public place without the means to care for him or her, left alone at home, HCA
does not show up, HCA quits without notification and replacement.
What is a mandatory reporter? - ✅✅ A person who has regular work contact with
vulnerable people, and is required by law to report suspected abuse, neglect,
financial exploitation, and abandonment.
GRADE A+
Who are consumers? - ✅✅ People who need assistance, the focus of the care
team, referred to as the client or care recipient.
What is consumer directed care? - ✅✅ This means that the consumer has the
right to make their own daily living choices
What benefits does consumer directed care provide to the consumer? - ✅✅ 1)
Social, physical, emotional well-being
2) The right to choice and control
3) Right to control over decisions about services the consumer receives, the right to
determine how and when those services are given
How do you identify consumer viewpoints and beliefs? - ✅✅ 1) ask questions
2) ask care team
3) Pay attention to clues and areas of importance
What is bias? - ✅✅ An opinion that influences your judgment. Shaped by your
viewpoints, beliefs and values.
What are the consumer rights? - ✅✅ 1) being aware of their rights
2) take part in choice, planning and changing services
3) receive enough information to make an informed decision on their care
4) Voice a grievance about services or lack of services without fear of punishment
5) Refuse treatment
6) Have their medical and personal details kept personal
7) Have personal property
8) Live free from abuse
9) Be provided with an administrative hearing when they do not agree with a
decision regarding benefits
10) Make own decisions
11) Have alone time
12) Interact with people in and out of the home
13) Manage their financial affairs
14) Send and receive unopened mail
15) Have privacy while using technology, computers, etc.
, Who can you share confidential information with about the consumer? - ✅✅
Care team, case manager
What are three right areas that must be protected for consumers? - ✅✅ Dignity,
privacy, and independence
What is abuse? - ✅✅ A willful action or inaction that leads to harm, intentional
harm to a vulnerable adult or child, or causing harm
What are some signs of mental abuse? - ✅✅ Emotionally upset, agitated or
anxious, unusual behaviors, being extremely withdrawn or fearful, nervousness
around certain people, depression or nightmares.
What are some signs of neglect? - ✅✅ Untreated injuries, health or dental
problems, lack of food, hazardous or unsanitary living conditions, animal or insect
infestation, empty or unmarked or outdated medication prescriptions, loss of
eyeglasses, dentures or other assistive devices, untreated pressure sores, soiled
clothing, not wearing proper clothes, dirty or smells.
What are some signs of physical abuse? - ✅✅ Bruises, welts, cuts, broken bones,
untreated injuries in various healing stages, unexplained injuries, broken assistive
devices, sudden behavior changes or withdrawal, signs of being restrained,
downplays injuries, reluctant to go to a doctor.
What are some signs of financial explotation? - ✅✅ Putting additional names on
bank signature cards, unauthorized ATM withdrawals, missing checks, sudden
changes in will, unpaid bills, telemarketing scams, unexplained transfer of assests.
What are some signs of sexual abuse? - ✅✅ Bruises around breasts or genital
area, genital infections or bleeding, difficulty walking or sitting, torn or stained or
bloody underclothing, changes in behavior, fear of certain people.
What are some signs of abndonment? - ✅✅ Vulnerable adult or child left in a
public place without the means to care for him or her, left alone at home, HCA
does not show up, HCA quits without notification and replacement.
What is a mandatory reporter? - ✅✅ A person who has regular work contact with
vulnerable people, and is required by law to report suspected abuse, neglect,
financial exploitation, and abandonment.
