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Vivint assessment 2024 Correct 100%(GRADED A+)

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What are two available finance options - ANSWER 42 months and 60 months Who qualifies for financing? - ANSWER -customer must be 12 months or less on current agreement unless they have a go control panel -customers must be up to date on payments with their agreement -must be with the contract signer -minimum $500 equipment purchase required for sky control panel customer -minimum $1000 equipment purchase required for go control panel customer Flexpay - ANSWER Vivint has partnered with different lending providers to create loans to help customers purchase product RMR - ANSWER Recurring monthly revenue - monthly bill for monitoring MTM - ANSWER Month to month customers that have fulfilled their contract, renewal term, or paid their loan in full Saves eligibility - ANSWER -EOT- 24 months or less remaining in current contract for eligibility for renewal offer - customers account must be up to date on monthly payments -ROR (first three days of installation) California renewal rules - ANSWER Customers who live in California are only able to do renewal for less than or equal to their original contract term. Verbal extensions are not valid in - ANSWER Alaska Arkansas and Canada With in term cancellation - ANSWER Must submit NOC and satisfy one of trig requirements: 1. Account take over -customers taking over account must be outsides their ROR period before cancellation can be finalized f amount -customer has paid all remaining monthly charges under their agreement tions review- customer has submitted required documentation and has been approved for a cancellation exception Customer has a billing question - ANSWER Create billing case Customer has equipment question/issues - ANSWER Create troubleshooting case Loan Types - ANSWER Citizen loan Fortiva RIC

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