Vivint Pre-test Correct Questions & Answers(GRADED A+)

3 Routines of Griffin Hill - ANSWER Case open, needs audit, and solution presentation Purpose of solution presentation - ANSWER Propose, persuade, convince, sell 5 plays of case open - ANSWER Rapport, position, benefit, proof, SNE Define positioning - ANSWER Staking a claim, establishing your role, and telling customer what you do Purpose of needs audit - ANSWER Encourage critical thinking, gather information, and break down emotional walls Plays of needs audit - ANSWER Reframe, status quo, vision, isolate, SNE Needs audit is a place to resolve customer's issue (T/F) - ANSWER False Plays of solution presentation - ANSWER Reframe, transition to great big benefit, proposal, SLAP (service level and pricing), Call to action/close, SNE 3 subplays of Call to action/close - ANSWER Question, summary of benefits, invite (don't ask) Summary of benefits should be a repeat of previously discussed benefits (T/F) - ANSWER True Where would you go to send out an addendum to a customer - ANSWER "Create a document" button Where do you find verbal passcode - ANSWER Service level Where in salesforce do you submit a credit? - ANSWER Case Level Where can you find the customer's next renewal date? - ANSWER Service level - Contract Details Where in salesforce do you find create a case button? - ANSWER Service level Where would a NOC be located in salesforce? - ANSWER V-attachments in the service level, & cancellation request (A & B answer) Where would the PSA be located in salesforce? - ANSWER Service level's v-attachments When creating a save, where do you create the opportunity? - ANSWER From a cancellation request case What is a disposition for a cancellation case when cancelling? - ANSWER Submitted for cancellation On the PSA, which customer has more authority to make changes? - ANSWER Neither, Equal Power If a customer submits their NOC late, they're responsible for any payments within 30 days of turning in their loss (T/F) - ANSWER True Alaska's ROR is - ANSWER 5 business days Which state has a unique payoff policy? - ANSWER California Name all 7 special cancellations - ANSWER Military, death, forgery, assisted living, medical, bankruptcy, out of service country What is email address for customers sending in special cancellation document? - ANSWER