BAS 340 Exam 1 | 50 Questions with 100% Correct Answers | Verified | Latest Update 2024

What is Statistical Process Control? - help understand the nature of variation that occurs over time within an organization; describe current process performance; listen to the "heartbeat" of an org; evaluate the effectiveness of process changes BAS 340 looks at - what is the "population" we care about? is it fixed? What's different about Six-Sigma? - management- selected projects; employees who are "black belts" take time away from normal work duties to work on these projects; a well defined process for "process improvement follows DMAIC what is DMAIC? - Define, Measure, Analyze, Improve, Control What are the two kinds of variation? - common cause and special cause What is common cause variation? - part of the normal operation of the process; happens "all the time" ; could be thought of as "random variation" there is no specific reason What is special cause variation? - abnormal or intermittent influences that lead to erratic or unpredictable behavior; causes that come and go unpredictably; can be though of as outliers; there is probably a specific "reason" for this variation