OPOL COMMUNITY COLEGE
DEPARTMENT OF
INFORMATION TECHNOLOGY
1. What is the difference between desktop and enterprise software?
Desktop software refers to applications installed on a personal computer-your browser, your
Office suite (e.g ., word processor, spreadsheet, presentation software), photo editors, and
computer games are all desktop software.
Enterprise software refers to applications that address the needs of multiple, simultaneous users
in an organization or work group. Most companies run various forms of enterprise software
programs to keep track of their inventory, record sales, manage payments to suppliers, cut
employee paychecks, and handle other functions.
2. Who are the two leading ERP vendors?
SAP
Oracle
3. List the functions of a business that might be impacted by an ERP.
Sales
Inventory
Manufacturing
Human resources
Purchasing
Order tracking
Decision support
4. What do the acronyms ERP, CRM, SCM, and BI stand for? Briefly describe what each of these enterprise
systems does.
Enterprise Resource Planning (ERP) software packages serve precisely this purpose. In the way
that Microsoft can sell you a suite of desktop software programs that work together, many
companies sell ERP software that coordinates and integrates many of the functions of a business.
Customer Relationship Management (CRM) systems used to support customer-related sales and
marketing activities
Supply Chain Management (SCM) systems that can help a firm manage aspects of its value chain,
from the flow of raw materials into the firm through delivery of finished products and services at
the point of-consumption
Business Intelligence (BI) systems, which use data created by other systems to provide reporting
and analysis for organizational decision making
5. Where in the "layer cake" analogy does the DBMS lie.
DBMS is itself considered an application, it's often useful to think of a firm's database systems as
sitting above the operating system, but under the enterprise applications.
I
DEPARTMENT OF
INFORMATION TECHNOLOGY
1. What is the difference between desktop and enterprise software?
Desktop software refers to applications installed on a personal computer-your browser, your
Office suite (e.g ., word processor, spreadsheet, presentation software), photo editors, and
computer games are all desktop software.
Enterprise software refers to applications that address the needs of multiple, simultaneous users
in an organization or work group. Most companies run various forms of enterprise software
programs to keep track of their inventory, record sales, manage payments to suppliers, cut
employee paychecks, and handle other functions.
2. Who are the two leading ERP vendors?
SAP
Oracle
3. List the functions of a business that might be impacted by an ERP.
Sales
Inventory
Manufacturing
Human resources
Purchasing
Order tracking
Decision support
4. What do the acronyms ERP, CRM, SCM, and BI stand for? Briefly describe what each of these enterprise
systems does.
Enterprise Resource Planning (ERP) software packages serve precisely this purpose. In the way
that Microsoft can sell you a suite of desktop software programs that work together, many
companies sell ERP software that coordinates and integrates many of the functions of a business.
Customer Relationship Management (CRM) systems used to support customer-related sales and
marketing activities
Supply Chain Management (SCM) systems that can help a firm manage aspects of its value chain,
from the flow of raw materials into the firm through delivery of finished products and services at
the point of-consumption
Business Intelligence (BI) systems, which use data created by other systems to provide reporting
and analysis for organizational decision making
5. Where in the "layer cake" analogy does the DBMS lie.
DBMS is itself considered an application, it's often useful to think of a firm's database systems as
sitting above the operating system, but under the enterprise applications.
I
