GEB 3213 Exam 2 Hayes FSU Questions And
Answers
Chapter 2: Emotional Intelligence
Emotional Literacy
Emotional intelligence (1)
-The ability to understand, manage, and effectively express one´s own feelings as well
as engage and navigate successfully with those of others.
-EQ= emotional quotient
Emotional intelligence (2)
The capacity to be aware of, control, and express one´s emotions, and to handle
interpersonal relationships judiciously and empathetically
EQ
Emotional Quotient
Empathy
-The ability to understand and share the feelings of another
-Important to consider when thinking about your emotional intelligence
-Putting yourself in their position
-Differs from sympathy in that it requires inhabiting the the same emotional space as
another person
-Factors: family structure, religious beliefs,, cultural norms, and personal reading habits.
Sympathy
-Feelings of pity and sorrow for someone else's misfortune.
-Detached position; feeling "bad" for someone
-Does NOT carry same emotional weight as empathy
Strategies for improving emotional intelligence
7:
-Reducing negative emotions
-Reducing negative personalization
, -Reducing the fear of rejection
-Reducing stress
-Being assertive and expressing difficult emotions
-Stay proactive, not reactive
- Bouncing back from adversity
Reducing negative emotions
-Might be he most important item in this list of strategies.
-Being able to make good decisions depends upon our ability to analyze any given
situation without a cloud of negative emotions hanging over your head
Negative personalization
· -Whenever you adopt a posture of negativity about a person´s behavior, instead of first
looking at the situation from multiple points of view.
-Practicing this is the quickest and easiest way to ruin a strong work relationship
Reducing negative personalization
·- Instead of jumping to conclusions, the best course of action here—given that we won't
have access to any more information than we presently have—is to consider other
possibilities
-People do what they do mostly because of "them" and not "us."
Reducing the Fear of Rejection
1) Am I fully prepared to navigate the task at hand?
2) What aspects of this are out of my control?
3) What other options are available to me?
Reducing Stress
o Often takes a more Holistic approach
o You have to be engaged daily with small practices that help reduce your stress levels
o Don't rely on "blowing off steam" all at once on the weekend- Limited approach
Being Assertive and Expressing Difficult Emotions
o It does mean that you should be straightforward and should communicate your
frustrations clearly
Answers
Chapter 2: Emotional Intelligence
Emotional Literacy
Emotional intelligence (1)
-The ability to understand, manage, and effectively express one´s own feelings as well
as engage and navigate successfully with those of others.
-EQ= emotional quotient
Emotional intelligence (2)
The capacity to be aware of, control, and express one´s emotions, and to handle
interpersonal relationships judiciously and empathetically
EQ
Emotional Quotient
Empathy
-The ability to understand and share the feelings of another
-Important to consider when thinking about your emotional intelligence
-Putting yourself in their position
-Differs from sympathy in that it requires inhabiting the the same emotional space as
another person
-Factors: family structure, religious beliefs,, cultural norms, and personal reading habits.
Sympathy
-Feelings of pity and sorrow for someone else's misfortune.
-Detached position; feeling "bad" for someone
-Does NOT carry same emotional weight as empathy
Strategies for improving emotional intelligence
7:
-Reducing negative emotions
-Reducing negative personalization
, -Reducing the fear of rejection
-Reducing stress
-Being assertive and expressing difficult emotions
-Stay proactive, not reactive
- Bouncing back from adversity
Reducing negative emotions
-Might be he most important item in this list of strategies.
-Being able to make good decisions depends upon our ability to analyze any given
situation without a cloud of negative emotions hanging over your head
Negative personalization
· -Whenever you adopt a posture of negativity about a person´s behavior, instead of first
looking at the situation from multiple points of view.
-Practicing this is the quickest and easiest way to ruin a strong work relationship
Reducing negative personalization
·- Instead of jumping to conclusions, the best course of action here—given that we won't
have access to any more information than we presently have—is to consider other
possibilities
-People do what they do mostly because of "them" and not "us."
Reducing the Fear of Rejection
1) Am I fully prepared to navigate the task at hand?
2) What aspects of this are out of my control?
3) What other options are available to me?
Reducing Stress
o Often takes a more Holistic approach
o You have to be engaged daily with small practices that help reduce your stress levels
o Don't rely on "blowing off steam" all at once on the weekend- Limited approach
Being Assertive and Expressing Difficult Emotions
o It does mean that you should be straightforward and should communicate your
frustrations clearly
