Texas Roadhouse-HEART
What is the Texas roadhouse story? -ANSW- fresh baked bread
ice cold beer, and legendary margaritas
Hand-cut steaks, fall off the bone ribs,
made from scratch side items and dressings,
WHat is the first-time guest program? -ANSW- Identifying and wowing guests who
have never eaten at a Texas Roadhouse
Which items create proper Texas Roadhouse uniform? -ANSW- black TXRH T-shirt,
maroon apron(no stains), non-frayed dark blue jeans, nametag, black/brown slip-
resistant shoes, black/brown belt, smile
Define the term "86" -ANSW- An item is no longer available
Define the term "in the weeds" -ANSW- Someone is behind in their job duties and
needs help
What is service with HEART? -ANSW- Making sure a guest's experience is legendary,
doing more than is expected by the guest, service that is friendly and fun.
what is an example of "full hands in, full hands out" -ANSW- taking all dirty dishes and
glasses back to the dish area
Define the term "flagging" -ANSW- Placing a bev nap in front of a guest to signify they
have been greeted.
Who is responsible for cleaning and stocking the server alley? -ANSW- servers
Why is pre-bussing important? -ANSW- helps with faster table turns, it gives the guest
more room to enjoy their dining experience, it reduces the SA trips to and from the
kitchen
What are the main categories of Salesmanship? -ANSW- Suggestive selling, upselling
and sharing
Placing ideas or steering a guest toward product you think they will like is known as: -
ANSW- suggestive selling
What is not an example of upselling -ANSW- refilling drinks
what is the pivot point system used? -ANSW- it prevents auctioning food, helps food
runners, assists the kitchen, and makes splitting checks easier
, What is the seat number of a guest sitting next to the wall on your right if you are facing
the wall and there are 4 guests at the table? -ANSW- 3
What is the seat number of a guest on your left sitting closest to you if you are facing a
wall? -ANSW- 1
what is not an important action when taking an order? -ANSW- memorization
What are acceptable forms of ID -ANSW- Military, state issued-ID, passport, and
driver's license.
Card everyone who looks under what age? -ANSW- 30
when a guest orders a steak, which question do you ask? -ANSW- "how would you like
that cooked?"
an item that has been overcooked and must be replaced with a new item is known as a
___ -ANSW- recook
an item that is not cooked to the guest's satisfaction and must be placed back on the
grill is known as___ -ANSW- upcook
what information should not go on a recook/upcook ticket -ANSW- guest name
what are some key responses to use when a guest asks for something? -ANSW-
Absolutely!-My pleasure!
which items are needed to cash out? -ANSW- a sales report with required signatures,
all credit card receipts, and cash due or cashlink shift report
When clocking out, what percentage of tips should be claimed? -ANSW- 100%
what is the greet time for a table? -ANSW- 15-45 seconds
what is NOT the proper way to suggest drinks and appetizers? -ANSW- recommend
food from other tables
what is the proper delivery time for drinks? -ANSW- 2-3 minutes
Deliver appetizers within -ANSW- 6-8 minutes
salads are delivered within -ANSW- 5 minutes
entrees are delivered within -ANSW- 12-15 minutes
What is the Texas roadhouse story? -ANSW- fresh baked bread
ice cold beer, and legendary margaritas
Hand-cut steaks, fall off the bone ribs,
made from scratch side items and dressings,
WHat is the first-time guest program? -ANSW- Identifying and wowing guests who
have never eaten at a Texas Roadhouse
Which items create proper Texas Roadhouse uniform? -ANSW- black TXRH T-shirt,
maroon apron(no stains), non-frayed dark blue jeans, nametag, black/brown slip-
resistant shoes, black/brown belt, smile
Define the term "86" -ANSW- An item is no longer available
Define the term "in the weeds" -ANSW- Someone is behind in their job duties and
needs help
What is service with HEART? -ANSW- Making sure a guest's experience is legendary,
doing more than is expected by the guest, service that is friendly and fun.
what is an example of "full hands in, full hands out" -ANSW- taking all dirty dishes and
glasses back to the dish area
Define the term "flagging" -ANSW- Placing a bev nap in front of a guest to signify they
have been greeted.
Who is responsible for cleaning and stocking the server alley? -ANSW- servers
Why is pre-bussing important? -ANSW- helps with faster table turns, it gives the guest
more room to enjoy their dining experience, it reduces the SA trips to and from the
kitchen
What are the main categories of Salesmanship? -ANSW- Suggestive selling, upselling
and sharing
Placing ideas or steering a guest toward product you think they will like is known as: -
ANSW- suggestive selling
What is not an example of upselling -ANSW- refilling drinks
what is the pivot point system used? -ANSW- it prevents auctioning food, helps food
runners, assists the kitchen, and makes splitting checks easier
, What is the seat number of a guest sitting next to the wall on your right if you are facing
the wall and there are 4 guests at the table? -ANSW- 3
What is the seat number of a guest on your left sitting closest to you if you are facing a
wall? -ANSW- 1
what is not an important action when taking an order? -ANSW- memorization
What are acceptable forms of ID -ANSW- Military, state issued-ID, passport, and
driver's license.
Card everyone who looks under what age? -ANSW- 30
when a guest orders a steak, which question do you ask? -ANSW- "how would you like
that cooked?"
an item that has been overcooked and must be replaced with a new item is known as a
___ -ANSW- recook
an item that is not cooked to the guest's satisfaction and must be placed back on the
grill is known as___ -ANSW- upcook
what information should not go on a recook/upcook ticket -ANSW- guest name
what are some key responses to use when a guest asks for something? -ANSW-
Absolutely!-My pleasure!
which items are needed to cash out? -ANSW- a sales report with required signatures,
all credit card receipts, and cash due or cashlink shift report
When clocking out, what percentage of tips should be claimed? -ANSW- 100%
what is the greet time for a table? -ANSW- 15-45 seconds
what is NOT the proper way to suggest drinks and appetizers? -ANSW- recommend
food from other tables
what is the proper delivery time for drinks? -ANSW- 2-3 minutes
Deliver appetizers within -ANSW- 6-8 minutes
salads are delivered within -ANSW- 5 minutes
entrees are delivered within -ANSW- 12-15 minutes
