ISA 235 Exam 2 Study Guide
Quizzes:
Chapter 7 and CE 9:
1. Which of the following is an example of a personal information system?
-Calendar of a hair stylist
2. _______ occur(s) when data are isolated in separate information systems.
-Information Silos
3. The summation of all the problems of information silos leads to ________.
-Increased costs for the organization
4. _______ is the activity of altering and designing business processes to take advantage of
new information systems.
-Business process reengineering
5. Predesigned procedures for using software products is (are) known as ________.
-Inherent Processes
6. The primary purpose of an enterprise resource planning (ERP) system is integration
-TRUE
7. Which of the following is NOT a component of relationship management?
-Resource Planning
8. ______ is a suite of software applications that integrates existing systems by providing
layers of software that connect applications together.
-Enterprise Application Integration (EAI)
9. _______ is NOT a major risk when implementing enterprise systems.
-Module Development
10. ______ is an example of an inter-enterprise information system.
-The PRIDE System
Chapter 8:
1. Social Media (SM) _________ are formed based on mutual interests and transcend
familiar, geographical, and organizational boundaries
-Communities
, 2. Platforms that enable the creation of social networks, or social relationships among
people with common interests, are offered by social media ________.
Providers
3. With respect to the five components of SMIS, which of the following is true of
community users?
-Their procedures are informal, evolving, and socially oriented
4. A Facebook user likes pages of various organizations on Facebook. The fact that the user
has liked a particular organization is an example of
-Connection Data
5. _______ is the dynamic social media process of employing users to participate in
product design or product redesign
-Crowdsourcing
6. Which is NOT a benefit of social capital?
-Mobility
7. Which of the following is true of social capital?
-The value of social capital is determined by the number of relationships in a
social network
8. Companies can’t make money from social media
-FALSE
9. A social media policy delineates employee’s rights and responsibilities in all but (ie.
Which is NOT a rule)?
-Hide Mistakes
10. What’s not a suggested way to address UGC (user-generated content)
-Report the offending content/user to the authorities
Chapter 9:
1. _______ process operational and other data in organizations to analyze past
performance and make predictions.
-Business Intelligence Systems
2. The data that an organization purchases from data vendors can act as the source data
for a business intelligence system
-TRUE
, 3. _______ is the process of obtaining, cleaning, organizing, relating, and cataloging source
data.
-Data Acquisition
4. ________ publishing delivers business intelligence to users without any request from the
users.
-Push
5. Which of the following is true of data with granularity?
-Granularity refers to the level of detail represented by the data.
6. A ________ is a facility for managing an organization’s business intelligence data.
-Data Warehouse
7. A______ is a data collection that addresses the needs of a particular department or
functional area of business
-Data Mart
8. Which of the following is true of unsupervised data mining?
-Analysts apply data mining techniques to the data and observe the results
9. When the BigData collection is broken into pieces, and hundreds or thousands of
independent processors search these pieces for something of interest, the process is
referred to as the ______ phase
-Map
10. ______ reports are reports produced when something out of predefined bounds occurs.
-Exception
3/7/17 Class Notes:
IT downtime costs North American businesses $700 billion annually, mostly due to loss
of employee productivity
All communications require
o Transmitters/Senders and Receivers
o Transmission Medium
o Rules of Communication
o A Message
Transmission/Receiver
o Combination of Hardware and Software
Transmission Medium
Quizzes:
Chapter 7 and CE 9:
1. Which of the following is an example of a personal information system?
-Calendar of a hair stylist
2. _______ occur(s) when data are isolated in separate information systems.
-Information Silos
3. The summation of all the problems of information silos leads to ________.
-Increased costs for the organization
4. _______ is the activity of altering and designing business processes to take advantage of
new information systems.
-Business process reengineering
5. Predesigned procedures for using software products is (are) known as ________.
-Inherent Processes
6. The primary purpose of an enterprise resource planning (ERP) system is integration
-TRUE
7. Which of the following is NOT a component of relationship management?
-Resource Planning
8. ______ is a suite of software applications that integrates existing systems by providing
layers of software that connect applications together.
-Enterprise Application Integration (EAI)
9. _______ is NOT a major risk when implementing enterprise systems.
-Module Development
10. ______ is an example of an inter-enterprise information system.
-The PRIDE System
Chapter 8:
1. Social Media (SM) _________ are formed based on mutual interests and transcend
familiar, geographical, and organizational boundaries
-Communities
, 2. Platforms that enable the creation of social networks, or social relationships among
people with common interests, are offered by social media ________.
Providers
3. With respect to the five components of SMIS, which of the following is true of
community users?
-Their procedures are informal, evolving, and socially oriented
4. A Facebook user likes pages of various organizations on Facebook. The fact that the user
has liked a particular organization is an example of
-Connection Data
5. _______ is the dynamic social media process of employing users to participate in
product design or product redesign
-Crowdsourcing
6. Which is NOT a benefit of social capital?
-Mobility
7. Which of the following is true of social capital?
-The value of social capital is determined by the number of relationships in a
social network
8. Companies can’t make money from social media
-FALSE
9. A social media policy delineates employee’s rights and responsibilities in all but (ie.
Which is NOT a rule)?
-Hide Mistakes
10. What’s not a suggested way to address UGC (user-generated content)
-Report the offending content/user to the authorities
Chapter 9:
1. _______ process operational and other data in organizations to analyze past
performance and make predictions.
-Business Intelligence Systems
2. The data that an organization purchases from data vendors can act as the source data
for a business intelligence system
-TRUE
, 3. _______ is the process of obtaining, cleaning, organizing, relating, and cataloging source
data.
-Data Acquisition
4. ________ publishing delivers business intelligence to users without any request from the
users.
-Push
5. Which of the following is true of data with granularity?
-Granularity refers to the level of detail represented by the data.
6. A ________ is a facility for managing an organization’s business intelligence data.
-Data Warehouse
7. A______ is a data collection that addresses the needs of a particular department or
functional area of business
-Data Mart
8. Which of the following is true of unsupervised data mining?
-Analysts apply data mining techniques to the data and observe the results
9. When the BigData collection is broken into pieces, and hundreds or thousands of
independent processors search these pieces for something of interest, the process is
referred to as the ______ phase
-Map
10. ______ reports are reports produced when something out of predefined bounds occurs.
-Exception
3/7/17 Class Notes:
IT downtime costs North American businesses $700 billion annually, mostly due to loss
of employee productivity
All communications require
o Transmitters/Senders and Receivers
o Transmission Medium
o Rules of Communication
o A Message
Transmission/Receiver
o Combination of Hardware and Software
Transmission Medium
