Service Now Application Related Questions
What is mean by Impersonate ?
How to create Application ?
How to create module ?
What is plugins ?
What is meant by domain Separation ?
What is meant by MSP ?
What is meant by roles ?
Tables What is meant by tables ?
What are the field types in table ?
What is meant by reference type field ?
What is view ?
In a table how to move the fields into the form ?
How to make a field as unique in table ?
What is dictionary and dictionary overrides ?
How to give the roles to the table ?
What is meant number maintenance ?
How to create application from table and module ?
What is meant by extended table ?
What is meant by record and fields in a table ?
What are the base tables in service Now ?
What is the base table for Incident/change/problem ?
What is depend value ?
Update Sets : What is meant by update set ?
How to move the update set from Dev to Test and Prod ?
What is meant by Merge Update sets ?
Q). What are the update sets Scope,what they will do ?
, What is meant by Coleasce ?
There are two update sets A and B, I have captured few customizations A and
B by mistake I capture few customizations in B instated of A, now I want to
move this customizations from Update set B to Update set A? How will you do
that ?
What are the best parties while capturing the update sets ?
How will you solve the errors in update sets ?
UI Policy & Data Policy What is UI Policy and Data policy?
When will UI policy will execute?
In UI Policy If I un check the OnLoad check box how it will execute?
In UI Policy we have check box reverse if false what is it?
What is deference between UI Policy and Data Policy?
What is difference between UI policy and Client Scripts?
In UI policy and Client script which one will be first execute?
In UI Policy and Client script which one you will prefer?
Client Scripts What is meant by Client script?
, What are the types or methods of Client Script?
What is meant by OncellEdit Client Script?
When will we use the On Submit Client script use?
What are the functions used in Client Scripts?
While loading the incident form I want to get the users id in alert box how will
you achieve this ?
While changing the any fields on the table and save the form I want get the
confirmation alert ?
box these are fields are changes do you want “save” ok or cancel?
Shall I use the On Load Script In On change Client Script ?
How to call the Service Scripts (Script Incudes) in client Scripts ?
How to call the Business rules in client scripts ?
While loading the incident form I want to get the Current logged in users Id
role and in alert box . How you will achieve this ?
How will you remove the choice values in a field ?
Server Side Scripts- Business Rules
What is meant by Business rules?
What are the types of business rules?
What is meant by Display Business rules?
What are the functions used in Business rules?
What are the global Objects in Business rules?
What is Scratchpad object or variable in business rules?
What is meant by Asynchronous business rules and give me the example?
How will call the Scratchpad variable in client script?
What is meant Query business rule?
What is global business rules?
What is difference between script include and Global business rules and which
one you will prefer?
What is meant by current.update() function and when will it executed?
, What are the best practices of business rules?
Servicer Side Scripts-Script Includes What is Script Include?
Types of Script includes?
How will you call the function in with in function in script include?
In Script Include there is a check box called Client callable if I check or un
check what will happen?
In Script include while declaring the function if we suffix the “_” what will
happen?
What is Asynchronous [Getxml()] and synchronous[GetXmlWait()] script
includes?
What is Getxml() and GetXmlWait() functions in Script include?
What is meant by GlideAjax ?
Service Catalogs
Q). What is meant by Service Catalogs ?
Service catalogs provide a customer-facing view of available service and product offerings
provided by departments within the organization. This allows organizations to promote these
offerings in a structured and easily navigatable way, and encourages customers to access
catalogs to serve their own needs. navigate to Self-Service > Service Catalog
A service catalog enables customers to view and order items from departments within
your organization. These catalog items can include goods, services, and information.
Anything that can be ordered individually can be ordered as a catalog item. Anything that only
exists as a part of a larger whole cannot be a catalog item. For example, a laptop can be a
catalog item, but a high-resolution display for a laptop cannot.
A well-defined and managed service catalog provides:
A self-service opportunity for customers.
A single portal to present all service and product offerings.
A standardized approach to request fulfillment.
Management of customer expectations.
Q). Explain me the life cycle process of service catalogs or Request?
Q). What is Maintain Item ? Catalog items are goods or services that are available to
order from a service catalog. Administrators and catalog administrators can define catalog items,
with details such as formatted descriptions, photos, and prices.
Maintain Items: Create and edit catalog items, the actual goods or services available to
order from a catalog. Service Catalog > Catalog Definition > Maintain Items > NEW .
Q). What are the base tables or when request is raised what are the
table will be create?
What is mean by Impersonate ?
How to create Application ?
How to create module ?
What is plugins ?
What is meant by domain Separation ?
What is meant by MSP ?
What is meant by roles ?
Tables What is meant by tables ?
What are the field types in table ?
What is meant by reference type field ?
What is view ?
In a table how to move the fields into the form ?
How to make a field as unique in table ?
What is dictionary and dictionary overrides ?
How to give the roles to the table ?
What is meant number maintenance ?
How to create application from table and module ?
What is meant by extended table ?
What is meant by record and fields in a table ?
What are the base tables in service Now ?
What is the base table for Incident/change/problem ?
What is depend value ?
Update Sets : What is meant by update set ?
How to move the update set from Dev to Test and Prod ?
What is meant by Merge Update sets ?
Q). What are the update sets Scope,what they will do ?
, What is meant by Coleasce ?
There are two update sets A and B, I have captured few customizations A and
B by mistake I capture few customizations in B instated of A, now I want to
move this customizations from Update set B to Update set A? How will you do
that ?
What are the best parties while capturing the update sets ?
How will you solve the errors in update sets ?
UI Policy & Data Policy What is UI Policy and Data policy?
When will UI policy will execute?
In UI Policy If I un check the OnLoad check box how it will execute?
In UI Policy we have check box reverse if false what is it?
What is deference between UI Policy and Data Policy?
What is difference between UI policy and Client Scripts?
In UI policy and Client script which one will be first execute?
In UI Policy and Client script which one you will prefer?
Client Scripts What is meant by Client script?
, What are the types or methods of Client Script?
What is meant by OncellEdit Client Script?
When will we use the On Submit Client script use?
What are the functions used in Client Scripts?
While loading the incident form I want to get the users id in alert box how will
you achieve this ?
While changing the any fields on the table and save the form I want get the
confirmation alert ?
box these are fields are changes do you want “save” ok or cancel?
Shall I use the On Load Script In On change Client Script ?
How to call the Service Scripts (Script Incudes) in client Scripts ?
How to call the Business rules in client scripts ?
While loading the incident form I want to get the Current logged in users Id
role and in alert box . How you will achieve this ?
How will you remove the choice values in a field ?
Server Side Scripts- Business Rules
What is meant by Business rules?
What are the types of business rules?
What is meant by Display Business rules?
What are the functions used in Business rules?
What are the global Objects in Business rules?
What is Scratchpad object or variable in business rules?
What is meant by Asynchronous business rules and give me the example?
How will call the Scratchpad variable in client script?
What is meant Query business rule?
What is global business rules?
What is difference between script include and Global business rules and which
one you will prefer?
What is meant by current.update() function and when will it executed?
, What are the best practices of business rules?
Servicer Side Scripts-Script Includes What is Script Include?
Types of Script includes?
How will you call the function in with in function in script include?
In Script Include there is a check box called Client callable if I check or un
check what will happen?
In Script include while declaring the function if we suffix the “_” what will
happen?
What is Asynchronous [Getxml()] and synchronous[GetXmlWait()] script
includes?
What is Getxml() and GetXmlWait() functions in Script include?
What is meant by GlideAjax ?
Service Catalogs
Q). What is meant by Service Catalogs ?
Service catalogs provide a customer-facing view of available service and product offerings
provided by departments within the organization. This allows organizations to promote these
offerings in a structured and easily navigatable way, and encourages customers to access
catalogs to serve their own needs. navigate to Self-Service > Service Catalog
A service catalog enables customers to view and order items from departments within
your organization. These catalog items can include goods, services, and information.
Anything that can be ordered individually can be ordered as a catalog item. Anything that only
exists as a part of a larger whole cannot be a catalog item. For example, a laptop can be a
catalog item, but a high-resolution display for a laptop cannot.
A well-defined and managed service catalog provides:
A self-service opportunity for customers.
A single portal to present all service and product offerings.
A standardized approach to request fulfillment.
Management of customer expectations.
Q). Explain me the life cycle process of service catalogs or Request?
Q). What is Maintain Item ? Catalog items are goods or services that are available to
order from a service catalog. Administrators and catalog administrators can define catalog items,
with details such as formatted descriptions, photos, and prices.
Maintain Items: Create and edit catalog items, the actual goods or services available to
order from a catalog. Service Catalog > Catalog Definition > Maintain Items > NEW .
Q). What are the base tables or when request is raised what are the
table will be create?
