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Unit 13 - Tour Operations - P1, M1, D1

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Pearsons BTEC Level 3 Extended Diploma in Travel and Tourism - Unit 13- Tour Operations P1, M1, D1 - Distinction - Achieved all criteria - My work is written as a handbook for Thomas Cook's employees. It meets all the criteria, but it is from their point of view. P1 explain the tour operations environment and the challenges it faces M1 discuss the impact of challenges facing tour operators D1 evaluate the effectiveness of tour operators in responding to challenges facing the sector In detail: For P1, learners will explain how tour operators work with other component industries of the travel and tourism sector. Links with travel agents, providers of transport, accommodation and ancillary products and services will be explained, together with the relationship tour operators have with trade and regulatory bodies. Horizontal and vertical integration has had a significant impact on the tour operations environment and learners should demonstrate, with relevant examples, their understanding of these terms. Tour operators must work within a legal framework and the relevance of key regulations, laws and licensing should be described. Learners should demonstrate their awareness of the way in which environmental, political, economic, social and technological factors can influence the sector and highlight current challenges for the tour operations environment, for example budget airlines and the internet. There is a natural progression from P1 to M1, where learners should discuss the impact of challenges facing the tour operators. A minimum of four challenges should be examined and analysed to achieve M1. Relevant examples showing how they impact on tour operators should be given to support the discussion. The discussion can be in a written format or presented verbally to a tutor with opportunities for questioning. Evaluation of the success, or otherwise, of tour operators’ responses to challenges will provide evidence for D1. At least two challenges should be addressed for D1. This must be supported by recent examples and might include evidence of how tour operators have responded to the credit crunch or how specific tour operators are responding to challenges created by the internet or budget airlines. Learners must make some judgement on their effectiveness It is likely that evidence for P1, M1 and D1 will be in the form of a written report or an article on tour operations today. https://qualifications.pearson.com/content/dam/pdf/BTEC-Nationals/Travel-and-Tourism/2010/Specification/Unit-13-Tour-operations.pdf

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Voorbeeld van de inhoud

The tour operatoon eoviroomeot

Liokn with travel ageotn
We work together with our own travel agency, which
promotes and sells our holidays.
Liokn with traonport providern
We work together with our own airline and other rail, bus,
coach and taxi operators, which provide airport transfers.
We also negotate with cruise and ferry operators, so that we can create package holidays
with those components.
Liokn with accommodatoo providern
Accommodaton providers, including hotels, apartments, holiday homes, etc., sell to tour
operators, therefore we can create package holidays, which the travel agents can sell to our
customers. Accommodaton providers agree on allocatons of bed space that form the
accommodaton aspect to the package holiday.
Liokn with aocillary nervicen providern
We negotate with travel insurance, car hire and excursions companies, therefore we can
offer discounts to our customers.
Horizootal iotegratoo
It is when a company buys another company at the same level of the chain of distributon.
We are horizontally integrated as Thomas Cook AG and MyTravel Group merged in 2007.
Vertcal iotegratoo
It is when a company owns other companies on two or more levels of the chain of
distributon.
We are also vertcally integrated as we have Thomas Cook Retail, Thomas Cook Airlines,
Thomas Cook Airlines Balearics, Thomas Cook Airlines Scandinavia, Thomas Cook Cruise,
Thomas Cook Sport, Condor and Hotels4u.
Trade aod regulatory bodien
Trade bodies are established to represent the companies` interests in the travel and tourism
industry. Regulatory bodies are to make sure that tour operators act in a safe, fair, honest
and secure manner, for the good of their customers, suppliers and companies.
We have relatonships with ABTA, the UK`s leading travel associaton. They help us to grow
our business. They also give access to their cost-effectve and independent complaints
resoluton service which saves us tme and money.

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