ServiceNow Software Asset Management Professional |Questions and
Answers 2023/2024
What is SAM? ANSW- SAM is a business issue disguised as an IT Problem. It is
about stewardship of the software asset lifecycle. It's a core business discipline that
integrates financial, contractual, procurement, and inventory processes, controls and
technologies, to enable strategic decision making
How many components are there of the Software Asset Lifecycle? ANSW- 8. Plan,
Request, Approve, Source, Allocate, Manage, Support, Sunset
What are the three main goals? ANSW- Maintain compliance, Optimize spend,
Support software audits
What role can create Software License Metrics ANSW- sam_developer
What are the 6 main modules in SAM? ANSW- Dashboards, Licensing,
Reconciliation, Removal Candidates, Discovery, Administration
What are the 4 tiers of Capability Blueprint? ANSW- 1 - Trustworthy Data: Know what
you have so you can manage your assets
2 - Practical Management: Improve management controls and drive immediate benefits
3 - Operational Integration: Improve efficiency and effectiveness through integration with
other areas, such as request, procurement, and ITSM
4 - Strategic Conformance: Achieve best in-class
What table does software Discovery identifies go on? ANSW- cmdb_sam_sw_install
True/False - A software Discovery Model is automatically created during Discovery
ANSW- True
What three methods are there to load data into ServiceNow and for what amount of
data? ANSW- Small amount - Manually Add
Medium amount - Import data
Large amount - Discovery to find software on the network
True/False - A transformation uses a transform map that determines the relationship
between fields in an import set and field in an existing ServiceNow table ANSW- True
What table does ServiceNow Discovery use to automatically populate Software
Installations? ANSW- cmdb_sam_sw_install
What are the 4 phases of Discovery? ANSW- 1 - Port Scan
2 - Classification
, 3 - Identification
4 - Exploration
What phase of Discovery are software installations discovered? ANSW- 4 -
Exploration
What is normalized on a Partially Normalized record? ANSW- Product and Publisher
What role is required to create pattern normalization rules? ANSW- sam_admin
True/False - Custom software models should not be created if it is already in the
Content Library ANSW- True
True/False - Reconciliation can pre-define suites by automatically creating suite
components for known suite parent software models ANSW- True
True/False - 'Per Core' license metrics only counted for physical servers ANSW-
False, Licenses are for both virtual machines and physical servers
What does CAL stand for? ANSW- Client Access License
True/False - If access is purchased for 25 concurrent CALs, then the organization is
allowed to have 40 devices or users accessing the service concurrently ANSW- False,
You can only have as many devices or users as CALs purchased
What is a Metric Group used for? ANSW- Grouping publishers?
What is software reconciliation? ANSW- Automated process which calculates
compliance based on how many rights are in use compared to the number of active
rights that have been purchased
Normalization runs daily and can be changed ANSW- True
What roles can run on-demand reconciliation? ANSW- sam_admin
What are the Software Product Results status'? ANSW- Compliant, Not Compliant
What are the results of Software Product Results? ANSW- Status, True-up Cost,
Over-licensed Amount, Potential Savings
What formats can the License Position Report be exported to? ANSW- XLS, CSV,
PDF
What catalog allows you to make one or more items available as part of the
procurement process? ANSW- Vendor Catalog
Answers 2023/2024
What is SAM? ANSW- SAM is a business issue disguised as an IT Problem. It is
about stewardship of the software asset lifecycle. It's a core business discipline that
integrates financial, contractual, procurement, and inventory processes, controls and
technologies, to enable strategic decision making
How many components are there of the Software Asset Lifecycle? ANSW- 8. Plan,
Request, Approve, Source, Allocate, Manage, Support, Sunset
What are the three main goals? ANSW- Maintain compliance, Optimize spend,
Support software audits
What role can create Software License Metrics ANSW- sam_developer
What are the 6 main modules in SAM? ANSW- Dashboards, Licensing,
Reconciliation, Removal Candidates, Discovery, Administration
What are the 4 tiers of Capability Blueprint? ANSW- 1 - Trustworthy Data: Know what
you have so you can manage your assets
2 - Practical Management: Improve management controls and drive immediate benefits
3 - Operational Integration: Improve efficiency and effectiveness through integration with
other areas, such as request, procurement, and ITSM
4 - Strategic Conformance: Achieve best in-class
What table does software Discovery identifies go on? ANSW- cmdb_sam_sw_install
True/False - A software Discovery Model is automatically created during Discovery
ANSW- True
What three methods are there to load data into ServiceNow and for what amount of
data? ANSW- Small amount - Manually Add
Medium amount - Import data
Large amount - Discovery to find software on the network
True/False - A transformation uses a transform map that determines the relationship
between fields in an import set and field in an existing ServiceNow table ANSW- True
What table does ServiceNow Discovery use to automatically populate Software
Installations? ANSW- cmdb_sam_sw_install
What are the 4 phases of Discovery? ANSW- 1 - Port Scan
2 - Classification
, 3 - Identification
4 - Exploration
What phase of Discovery are software installations discovered? ANSW- 4 -
Exploration
What is normalized on a Partially Normalized record? ANSW- Product and Publisher
What role is required to create pattern normalization rules? ANSW- sam_admin
True/False - Custom software models should not be created if it is already in the
Content Library ANSW- True
True/False - Reconciliation can pre-define suites by automatically creating suite
components for known suite parent software models ANSW- True
True/False - 'Per Core' license metrics only counted for physical servers ANSW-
False, Licenses are for both virtual machines and physical servers
What does CAL stand for? ANSW- Client Access License
True/False - If access is purchased for 25 concurrent CALs, then the organization is
allowed to have 40 devices or users accessing the service concurrently ANSW- False,
You can only have as many devices or users as CALs purchased
What is a Metric Group used for? ANSW- Grouping publishers?
What is software reconciliation? ANSW- Automated process which calculates
compliance based on how many rights are in use compared to the number of active
rights that have been purchased
Normalization runs daily and can be changed ANSW- True
What roles can run on-demand reconciliation? ANSW- sam_admin
What are the Software Product Results status'? ANSW- Compliant, Not Compliant
What are the results of Software Product Results? ANSW- Status, True-up Cost,
Over-licensed Amount, Potential Savings
What formats can the License Position Report be exported to? ANSW- XLS, CSV,
What catalog allows you to make one or more items available as part of the
procurement process? ANSW- Vendor Catalog
