Publix Managers Test/56 Questions and
Answers/Verified
Customer Value - -Always look to add value to the role you play,carefully order, and
handle products to prevent out of stock and ensure product quality.
-Intolerance of waste - -job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
-Dedicated to the dignity, value, and employment security of our associates - -enhancing
your role, adding my value and achieving tasks quickly and efficiently and correctly adds
to the security of emplyment
-Involved as responsible citizens in our community - -Support community they are
neighbors
-Strategic task - -Quality products, dynamic selling, service
-food allergy - -peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
-Ancillary - -specialties ingredients, produce with blemishes cuts and scars.
-Adjustments - -changes so your inventory remains accurate and lets you report on and
analyze change so you can identify and address opportunities
-cool - -country of origin labeling, produce meat seafood, and nuts
must maintain cool records for reworks products by keeping original label of the product
on a card in 53 filing system
-crisping - -clean and sanitize sink, fill one compartment with clean lukewarm water, 99
degrees. wash hands, trim produce, submerge for 5 min in lukewarm water, place in
crisping unit, place unit in cooler for 2 hours, clean, sanitize the crisping unit after every
use.
-calm - -stay cool
apologize for the problem
listen with empathy
make it right
-4 steps Customer service - -greet customer by name if possible and smile
use observation skills to engage the customer
thanks the customer and invite them back
speak and smile at everyone within 10 feet of you and greet within 10 seconds of their
arrival in your department
-team - -together
everyone
achieves
Answers/Verified
Customer Value - -Always look to add value to the role you play,carefully order, and
handle products to prevent out of stock and ensure product quality.
-Intolerance of waste - -job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
-Dedicated to the dignity, value, and employment security of our associates - -enhancing
your role, adding my value and achieving tasks quickly and efficiently and correctly adds
to the security of emplyment
-Involved as responsible citizens in our community - -Support community they are
neighbors
-Strategic task - -Quality products, dynamic selling, service
-food allergy - -peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat
-Ancillary - -specialties ingredients, produce with blemishes cuts and scars.
-Adjustments - -changes so your inventory remains accurate and lets you report on and
analyze change so you can identify and address opportunities
-cool - -country of origin labeling, produce meat seafood, and nuts
must maintain cool records for reworks products by keeping original label of the product
on a card in 53 filing system
-crisping - -clean and sanitize sink, fill one compartment with clean lukewarm water, 99
degrees. wash hands, trim produce, submerge for 5 min in lukewarm water, place in
crisping unit, place unit in cooler for 2 hours, clean, sanitize the crisping unit after every
use.
-calm - -stay cool
apologize for the problem
listen with empathy
make it right
-4 steps Customer service - -greet customer by name if possible and smile
use observation skills to engage the customer
thanks the customer and invite them back
speak and smile at everyone within 10 feet of you and greet within 10 seconds of their
arrival in your department
-team - -together
everyone
achieves
