wellcare - Mastery Test 2024
During an appointment, you may not discuss any products not agreed to in advance by the beneficiary.
a. True
b. False -answer-True
When a paper SOA form is used, it must be completed __________ hosting the sales presentation.
a. Prior to
b. During
c. After -answer-A. Prior to
Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
Select one:
True
False -answer-True
Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be
presented or distributed (Formal & Informal).
Select one:
True
False -answer-False
Which of the following actions are you required to do when contacted regarding an allegation of
noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above -answer-D. All of the above
, Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for quality
are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above -answer-D. All of the above
Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment
processing.
Select one:
True
False -answer-True
Health plan fax numbers vary for health plans that offer fax enrollment submissions.
Select one:
True
False -answer-True
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business
Ethics and Code of Conduct Policy.
Select one:
True
False -answer-True
During an appointment, you may not discuss any products not agreed to in advance by the beneficiary.
a. True
b. False -answer-True
When a paper SOA form is used, it must be completed __________ hosting the sales presentation.
a. Prior to
b. During
c. After -answer-A. Prior to
Brokers/Agents can submit a support ticket online through their Centene Workbench portal.
Select one:
True
False -answer-True
Wellcare does not need to be informed of all marketing/sales events at which plans or materials will be
presented or distributed (Formal & Informal).
Select one:
True
False -answer-False
Which of the following actions are you required to do when contacted regarding an allegation of
noncompliant activity?
a. Speak with the investigator as quickly as possible.
b. Answer all questions honestly and completely.
c. Offer information and documents important to the investigation.
d. All of the above -answer-D. All of the above
, Key areas you as a broker/agent have control over and impact upon regarding Star Ratings for quality
are:
a. Member Satisfaction/Experience
b. Complaints
c. Rapid Disenrollment
d. All of the above -answer-D. All of the above
Noting the correct enrollment period on enrollment applications helps in preventing delayed enrollment
processing.
Select one:
True
False -answer-True
Health plan fax numbers vary for health plans that offer fax enrollment submissions.
Select one:
True
False -answer-True
Centene requires all contracted brokers/agents to read, understand, and agree to Centene's Business
Ethics and Code of Conduct Policy.
Select one:
True
False -answer-True
