TEST BANK for Management Information Systems Managing the Digital Firm, 17th Edition By Laudon Kenneth & Laudon Jane. (Complete Chapters 1-15)

Test bank for management
information system,managing the
digital firm,17th edition by
Loudon(complete chapters 1-15)




Management Information Systems, 17
edition(Laudon/Laudon) Chapter 2 Global E-Business
and Collaboration




• Enrolling employees in benefits plans is a business process handled by the finance
and accounting function.
Answer: FALSE

• Operational management is responsible for directing the day-to-day operations of the
businessand therefore needs transaction-level information.
Answer: TRUE

• Functional systems that support business processes within a single functional group, such
ashuman resources, are being phased out in favor of cross-functional systems.
Answer: TRUE
Diff: 2 Page Ref: 45

• Transaction processing systems are most commonly used by the senior management level
ofan organization.
Answer: FALSE
Diff: 2 Page Ref: 46
AACSB: Use of information technology
CASE: Content
Objective: 2.2

• In social business, firms use social networks for coordinating production
tasks. Answer: FALSE
Diff: 2 Page Ref: 60
AACSB: Use of information technology
CASE: Content

,Objective: 2.4

• A transaction processing system is a computerized system that performs and records the
dailyroutine transactions necessary to conduct business.
Answer: TRUE
Diff: 1 Page Ref: 46
AACSB: Use of information technology
CASE: Content
Objective: 2.5

• A hotel reservation system is a typical example of a management information
system. Answer: FALSE
Diff: 2 Page Ref: 46
AACSB: Use of information technology
CASE: Analysis
Objective: 2.5

• You would use an MIS to help decide whether to introduce a new product
line. Answer: FALSE
Diff: 2 Page Ref:
47 AACSB: Analytic
skills CASE: Analysis
Objective: 2.3

• Management information systems typically support nonroutine decision
making. Answer: FALSE
Diff: 2 Page Ref: 49
AACSB: Use of information technology
CASE: Content
Objective: 2.2

• Most MISs use sophisticated mathematical models or statistical
techniques. Answer: FALSE
Diff: 2 Page Ref: 49
AACSB: Use of information technology
CASE: Content
Objective: 2.2

• Decision-support systems help managers make decisions that are unique, rapidly
changing, and not easily specified in advance.
Answer: TRUE
Diff: 1 Page Ref: 49
AACSB: Use of information technology
CASE: Content
Objective: 2.2

, • Decision-support systems use internal information as well as information from
externalsources.
Answer: TRUE
Diff: 2 Page Ref: 50
AACSB: Use of information technology
CASE: Content
Objective: 2.2

• Shipping a product to a customer is an example of a business
process. Answer: TRUE
Diff: 2 Page Ref:
44 AACSB: Analytic
skills CASE:
Evaluation Objective:
2.1

• ESSs draw summarized information from internal MIS and
DSS. Answer: TRUE
Diff: 2 Page Ref: 50
AACSB: Use of information technology
CASE: Content
Objective: 2.2

• ESSs are designed primarily to solve specific
problems. Answer: FALSE
Diff: 2 Page Ref: 52
AACSB: Use of information technology
CASE: Content
Objective: 2.2

• MIS job growth is projected to be 50% greater than other jobs in the next five
years. Answer: TRUE
Diff: 2 Page Ref: 69
AACSB: Use of information technology
CASE: Content
Objective: 2.5

• Enterprise systems often include transactions with customers and
vendors. Answer: TRUE
Diff: 2 Page Ref: 52-57
AACSB: Use of information technology
CASE: Content
Objective: 2.3

• Supply chain management systems are more externally oriented than enterprise
systems. Answer: TRUE