Section 1
1) What vital services can a security guard provide?
A. They provide protection of facilities, assets, and people to clients
B. They provide services through means of intimidation with the physical environment
C. They provide services like a police force can including having their powers
D. They provide no service and are a waste of a client resources
2) What type of benefits do businesses and communities receive by hiring the service of a
security personnel?
A. They receive no benefits
B. They receive only physical benefits
C. They receive physical and financial benefits
D. They receive happy benefits
3) Why has demand for security personnel increased?
A. Due to lack of security company choices
B. Due to people more concerned of their residential and commercial properties
C. Due to growth of more security personnel and their services
D. None of the above
4) What is the job of a security personnel while on duty?
A. To conduct patrols and have a visual presence with the physical environment
B. To identify and prevent problems in the workplace, home and community before they
happen
C. To provide exemplary customer service to anyone
D. All of the above
5) What does private sector security place strong emphasis on?
A. Arrest and detain
B. Protect and Serve
C. Crime prevention and deterrence
D. None of the above
,6) What traits and abilities will help a security guard diffuse potential problems such as an angry
patron?
A. Responding well
B. Recognizing cultural and psychological diversity
C. Hold people to high standards
D. All of the above
7) When requested to show their security licence, the security guard can:
A. Decline showing their security licence
B. Take out their security licence and show the front part
C. Take out their security licence and hand it over to them to see it
D. Ask them why
8) What has the Shand Inquest entailed for the security industry?
A. It entailed the making of the Private Security and Investigate Act, 2005 (Bill 159)
B. It entailed the making of the Private Security and Investigate Act, 2004 (Bill 159)
C. It entailed the Private Investigators & Security Guards Act did not need any changes
D. It entailed strict reversions of the Private Investigators & Security Guards Act
9) What two licences does a security guard need in order to work at a casino?
A. They need a Private Investigators & Security Guards Act and a Casino Licence
B. They need a Private Security and Investigate Act and a Casino Licence
C. They need a Private Security and Investigate Act and a Gaming Control Act Licence
D. They need only need a Gaming Control Act, 1992 licence as they only work in a Casino
10) What is the purpose of a security guard wearing a security uniform?
A. It is designed to have a visual impact in order to deter crime and loss
B. It is designed to have a visual impact in order to prevent and arrest
C. It is designed to have a visual impact in order to promote structure and stability
D. It is designed to have a visual impact in order to appease and look cool
11) What emergency situations could occur to a security guard while working on site?
A. Small fires
B. Major disasters
C. Hazards both natural or man made
, D. All of the above
12) What can a security guard do to reduce the risk and danger of the job?
A. They can stay in a secure room to prevent being hurt by hostiles
B. They can learn as much of the site as possible to detect anomalies
C. Both B and D
D. They can be constantly on the lookout for threats to themselves and the property they
are protecting
13) What is the Code of Conduct (Ontario Regulation 361/07)?
A. Outlines the standards for the industry so that businesses know how to perform their
duties in a professional way
B. Outlines the standards for the security guards in how to act and what to say
C. Outlines the standards for the industry so that business and individuals perform their
duties in a professional, honest and respectful way
D. All of the above
14) The Code of Conduct (Ontario Regulation 361/07) has a 100% intolerance for the following:
A. Discrimination
B. Racism
C. Negligence and unlawful conduct
D. None of the above
15) How are private investigators different from security guards?
A. They are more hands on in deterring criminals from their site
B. Their work consists primarily of conducting investigations in order to provide
information
C. Their work consists primarily of conducting interrogations in order to provide
information
D. Their work consists primary of conducting surveillance just because they can
16) What can security personnel be exposed to in terms of workplace violence?
A. Angry customers and clients
B. Harassment and threats
C. Suspicious packages
D. All of the above
, 17) Why are private investigators and loss prevention personnel not required to wear uniforms?
A. It is due to the covert nature of their activities
B. They have a security licence that allows them to not wear uniforms
C. Their client allowed them too
D. So they do not have to be called security guards
18) What are the strict requirements to becoming a licensed security guard?
A. Have solid character references
B. Comply to government legislation
C. Not have a criminal record
D. All of the above
19) As a security guard you have been tasked to watch over an industrial accident scene
awaiting the government investigator when a member of the media approaches you for a
comment. What is the best way to handle this?
A. Say, “no comment” then tell them they are trespassing
B. Ignore them
C. Provide them with the contact person who is authorized to provide information
D. Serve them with trespass notice and remove them off the property
20) What is the three things that a security guard protects?
A. People, property, money
B. People, information, items,
C. Property, information, money
D. People, property, information
21) Who is covered under the category of ‘protection of people’?
A. Clients
B. Tenants
C. Your partner(s)
D. All of the above
22) What other jobs are part of a security industry?
A. Private investigator
B. Loss prevention