COM3465
Conflict Resolution
Q & A w/ Rationales
2024
,1. Which of the following is NOT a common cause of
interpersonal conflict?
a) Miscommunication
b) Differences in values or beliefs
c) Limited resources
d) Complete alignment of goals
Answer: d) Complete alignment of goals
Rationale: Interpersonal conflict arises when individuals
have different goals or objectives, which leads to tension
and disagreement.
2. What is the correct definition of "compromise" in
conflict resolution?
a) One party forcing their solution onto the other party.
b) Finding a mutually agreeable solution by giving up
certain elements of each party's original position.
c) Avoiding conflict by withdrawing from the situation.
d) Escalating the conflict to involve higher-level
authorities.
Answer: b) Finding a mutually agreeable solution by giving
up certain elements of each party's original position.
Rationale: Compromise involves both parties making
concessions to reach a solution that satisfies both to some
extent.
3. In which conflict resolution style does a person assert
their own concerns while ignoring the concerns of others?
a) Accommodation
, b) Collaboration
c) Avoidance
d) Competition
Answer: d) Competition
Rationale: Competition involves a focus on one's own
concerns at the expense of others, often resulting in a win-
lose outcome.
4. What is a common misconception about conflict?
a) Conflict always leads to negative outcomes.
b) Conflict is inevitable and necessary for growth and
innovation.
c) Conflict is a sign of poor communication skills.
d) Conflict can only be resolved through mediation.
Answer: a) Conflict always leads to negative outcomes.
Rationale: Conflict can have both positive and negative
outcomes. It can lead to increased understanding,
collaboration, and personal growth when managed
effectively.
5. How can active listening contribute to conflict
resolution?
a) It allows one to interrupt the other person and assert their
own point of view.
b) It helps to identify the underlying emotions and concerns
of each party.
c) It encourages conflict escalation by intensifying
emotions.
Conflict Resolution
Q & A w/ Rationales
2024
,1. Which of the following is NOT a common cause of
interpersonal conflict?
a) Miscommunication
b) Differences in values or beliefs
c) Limited resources
d) Complete alignment of goals
Answer: d) Complete alignment of goals
Rationale: Interpersonal conflict arises when individuals
have different goals or objectives, which leads to tension
and disagreement.
2. What is the correct definition of "compromise" in
conflict resolution?
a) One party forcing their solution onto the other party.
b) Finding a mutually agreeable solution by giving up
certain elements of each party's original position.
c) Avoiding conflict by withdrawing from the situation.
d) Escalating the conflict to involve higher-level
authorities.
Answer: b) Finding a mutually agreeable solution by giving
up certain elements of each party's original position.
Rationale: Compromise involves both parties making
concessions to reach a solution that satisfies both to some
extent.
3. In which conflict resolution style does a person assert
their own concerns while ignoring the concerns of others?
a) Accommodation
, b) Collaboration
c) Avoidance
d) Competition
Answer: d) Competition
Rationale: Competition involves a focus on one's own
concerns at the expense of others, often resulting in a win-
lose outcome.
4. What is a common misconception about conflict?
a) Conflict always leads to negative outcomes.
b) Conflict is inevitable and necessary for growth and
innovation.
c) Conflict is a sign of poor communication skills.
d) Conflict can only be resolved through mediation.
Answer: a) Conflict always leads to negative outcomes.
Rationale: Conflict can have both positive and negative
outcomes. It can lead to increased understanding,
collaboration, and personal growth when managed
effectively.
5. How can active listening contribute to conflict
resolution?
a) It allows one to interrupt the other person and assert their
own point of view.
b) It helps to identify the underlying emotions and concerns
of each party.
c) It encourages conflict escalation by intensifying
emotions.
