PGA PGM Level 3 3.0 Full Study Guide With Answers
1. Recommended guideline a manager should use if an employee's perfor-
mance differs from the expected?: Address and find mutual agreement
2. How should resources be allocated to avoid overwhelming a performer?: -
Make them aware of what is available
3. What should a manager do when a performer has difficulty recognizing
when to act on a specific task?: Take a specific direction
4. A team member sets the holes correctly and is assigned this task routinely.
What is the result of this?: Reinforced the desired outcome
5. How should the GM use significant work when telling the merchandiser to
spot audit due to shrinkage?: Explain feedback and consequences
6. How can managers communicate that they want to work with the performer
to ensure success?: Feedback is clear
7. What guidelines apply when a manager uses the supporting strategy?: Ca-
pable and motivated
8. What guideline is used with the convincing strategy because the employee
is resistant?: Help overcome resistance and give resources to do the job
9. What strategy is used by the head pro when requested solutions by his
assistant?: Supporting
10. What strategy is used with employees who are experienced but unwilling?-
: Involving
11. What action increases the chances of finding a solution that satisfies all
parties?: Address the problem early
12. During joint problem solving, why is it important to state the problem in
relation to the expectations?: To avoid blame
13. What manager behavior is appropriate during termination?: Considerate,
clear, decisive
14. F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics?: Measure, evaluate, act
15. What is food cost control?: Management and procedures to regulate costs
16. What is the most important consideration when forecasting number of
staff and scheduling?: Provide the service, minimal payroll
17. Which condition enhances the benefits of mental practice?: Cognitive hy-
pothesis
18. What is an effective means to help a beginner use motor imagery to
improve?: Combine with physical performance
19. What optimizes performance when combining mental and physical prac-
tice?: Recall past shots, execute prior memory
20. What conditions lead to greater learning transfer?: Same/similar conditions
, PGA PGM Level 3 3.0 Full Study Guide With Answers
21. What approach is recommended to optimize learning transfer of a golf
skill?: Transfer skill at similar level in transfer learning
22. What are two major ways to structure swing change movements through
rehearsal?: Skills practice and transfer practice
23. What should a coach do when a student gets mad a swing change does
not work?: Accept blame, remind them they agreed to it
24. What step in pre shot routine is helpful to a player who wants to trust their
swing?: Positive self-talk
25. What are the benefits of an effective pre shot routine?: Stay in the present,
prepare, manage emotions
26. What is recommended immediately after a poor shot is hit?: Identify the flaw
27. What pre shot routine problem could cause a poor shot outcome?: Lie,
distance, club
28. How should players use the post shot routine to achieve focus on playing
the game?: Accept it, ask why
29. Why is it important to have similarly skilled players in group instruction?-
: More likely to benefit
30. How should teachers respond to lessons getting off track?: Accommodate
changes and meet challenges
31. What is the purpose of golf instruction from a long-term lesson plan?: -
Goals that translate to performance
32. What role should technology play with ball flight while teaching a lesson?-
: Assist in identifying the error
33. How can a teacher use technology to help identify losing the lag too
soon?: 3D pressure plates
34. What data describes the launch of the ball?: Spin axis, spin rate, launch,
direction, speed, smash
35. Which analytic technique pays the biggest dividend in improving teach-
ing?: Systematic observation
36. What do routines allow teachers to focus on in the lesson?: Fewer decisions
and focus on learning
37. What is overlooked by teaching pros when building a teaching business?-
: The value of their teaching program
38. What is the difference between a family with small kids and an electronic
user?: Growing the teaching business, promote yourself
39. What is the most beneficial in helping the teacher determine the starting
point for on course instruction with an experienced student?: Skill level, blanks
in their game
40. What lie should the suspension point be constant?: Ball below feet
1. Recommended guideline a manager should use if an employee's perfor-
mance differs from the expected?: Address and find mutual agreement
2. How should resources be allocated to avoid overwhelming a performer?: -
Make them aware of what is available
3. What should a manager do when a performer has difficulty recognizing
when to act on a specific task?: Take a specific direction
4. A team member sets the holes correctly and is assigned this task routinely.
What is the result of this?: Reinforced the desired outcome
5. How should the GM use significant work when telling the merchandiser to
spot audit due to shrinkage?: Explain feedback and consequences
6. How can managers communicate that they want to work with the performer
to ensure success?: Feedback is clear
7. What guidelines apply when a manager uses the supporting strategy?: Ca-
pable and motivated
8. What guideline is used with the convincing strategy because the employee
is resistant?: Help overcome resistance and give resources to do the job
9. What strategy is used by the head pro when requested solutions by his
assistant?: Supporting
10. What strategy is used with employees who are experienced but unwilling?-
: Involving
11. What action increases the chances of finding a solution that satisfies all
parties?: Address the problem early
12. During joint problem solving, why is it important to state the problem in
relation to the expectations?: To avoid blame
13. What manager behavior is appropriate during termination?: Considerate,
clear, decisive
14. F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics?: Measure, evaluate, act
15. What is food cost control?: Management and procedures to regulate costs
16. What is the most important consideration when forecasting number of
staff and scheduling?: Provide the service, minimal payroll
17. Which condition enhances the benefits of mental practice?: Cognitive hy-
pothesis
18. What is an effective means to help a beginner use motor imagery to
improve?: Combine with physical performance
19. What optimizes performance when combining mental and physical prac-
tice?: Recall past shots, execute prior memory
20. What conditions lead to greater learning transfer?: Same/similar conditions
, PGA PGM Level 3 3.0 Full Study Guide With Answers
21. What approach is recommended to optimize learning transfer of a golf
skill?: Transfer skill at similar level in transfer learning
22. What are two major ways to structure swing change movements through
rehearsal?: Skills practice and transfer practice
23. What should a coach do when a student gets mad a swing change does
not work?: Accept blame, remind them they agreed to it
24. What step in pre shot routine is helpful to a player who wants to trust their
swing?: Positive self-talk
25. What are the benefits of an effective pre shot routine?: Stay in the present,
prepare, manage emotions
26. What is recommended immediately after a poor shot is hit?: Identify the flaw
27. What pre shot routine problem could cause a poor shot outcome?: Lie,
distance, club
28. How should players use the post shot routine to achieve focus on playing
the game?: Accept it, ask why
29. Why is it important to have similarly skilled players in group instruction?-
: More likely to benefit
30. How should teachers respond to lessons getting off track?: Accommodate
changes and meet challenges
31. What is the purpose of golf instruction from a long-term lesson plan?: -
Goals that translate to performance
32. What role should technology play with ball flight while teaching a lesson?-
: Assist in identifying the error
33. How can a teacher use technology to help identify losing the lag too
soon?: 3D pressure plates
34. What data describes the launch of the ball?: Spin axis, spin rate, launch,
direction, speed, smash
35. Which analytic technique pays the biggest dividend in improving teach-
ing?: Systematic observation
36. What do routines allow teachers to focus on in the lesson?: Fewer decisions
and focus on learning
37. What is overlooked by teaching pros when building a teaching business?-
: The value of their teaching program
38. What is the difference between a family with small kids and an electronic
user?: Growing the teaching business, promote yourself
39. What is the most beneficial in helping the teacher determine the starting
point for on course instruction with an experienced student?: Skill level, blanks
in their game
40. What lie should the suspension point be constant?: Ball below feet
