2023
1. What is employee behavior best reinforced by?
A. praise from a supervisor
B. an increase in their pay
C. a personally valued reward
D. threat of punishment
C
2. What did motivational theorist Victor Vroom state?
A. personal motivators could be separated from job satisfiers
B. people are motivated by three basic needs: achievement, affiliation, and power
C. a managers assumptions about workers directly affect the intrinsic motivation of the workers
D. employees expectations about their work environment or a certain event will affect their behavior
D
3. Which is a motivating factor identified in Herzberg's motivation hygiene theory?
A. money
B. a chance for promotion
C. a well-lighted parking lot
D. free meals in the cafeteria
B
4. Which statement most accurately defines intrinsic motivation?
A. motivation that is directly related to a person's internal level of aspiration
B. motivation that is enhanced by the jobs environmental conditions
C. motivation that is not shaped by personal values
D. motivation that is not related to achievement
A
5. According to McClelland, what does achievement motivation focus on?
A. the extrinsic rewards to be acquired
B. a need to nurture others
, C. a need to have legitimate power over others
D. the intrinsic need to be successful
D
6. According to McGregor, what do Theory X assumptions hold?
A. putting forth effort is natural
B. workers are diligent, responsible, and helpful
C. workers are lazy, uncreative, and indifferent toward work
D. increased rewards will motivate workers
C
7. What is the implication in a hierarchy of needs?
A. all needs have equal power in motivation
B. unsatisfied needs trigger behavior
C. lower level needs are less valued
D. some individuals have hereditary needs
B
8. What did Victor Vroom emphasize the importance of?
A. managers knowing each employees expectation of reward
B. managers being honest with their employees
C. making sure that the employees lower-level needs are met
D. understanding that individuals react in a stimulus response mode
A
9. What did the motivational theorist Saul Gellerman argue?
A. individuals should be stretched on a regular basis to increase their productivity
B. stretching should be used as a motivational strategy only for affiliation-oriented individuals
C. stretching should be used as a motivational strategy only when an individual is already
demotivated
D. employees should be stretched intermittently to complete tasks more difficult than what they are
used to doing
D
10. According to Skinner, how should rewards used as a way to reinforce behavior be given?
A. at established intervals
B. specific to a particular performance
C. sometime after the event for maximum reinforcement
D. very sparingly to make them more valuable