LEADERSHIP AND MANAGEMENT
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
Multiple choice
Conflict is all of the above except ______.
a. normative
b. to be avoided at all costs
c. a metaphor for difference
d. often ideological
e. due to intellectual differences - Answer-b. to be avoided at all costs
Embedded in the fear of conflict are issues of all of the following except ____.
a. personal security
b. identity
c. safety
d. relational integrity
e. All of the above are true. - Answer-e. All of the above are true.
The early identification of conflict is important to help prevent escalation. Many stressors
are manifested in particular modes of ______.
a. communication
b. relationships
c. interactions
d. expression of personal emotions
e. All of the above are true. - Answer-e. All of the above are true.
The next stage of conflict is seen with _____.
a. verbalizations
b. snide remarks
c. statements of discomfort
d. cynicism
e. negative assessments
f. b, c, and d are true.
g. All of the above are true. - Answer-g. All of the above are true.
, LEADERSHIP AND MANAGEMENT
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
All of the following are true except _____.
a. Challenges that differences in personalities create need to be addressed.
b. Values must have a voice, and that voice must be honored, respected, and included.
c. All problems can be solved.
d. Challenges that exist in matching demand to available resources need expression if
conflict about them is to be allayed. - Answer-c. All problems can be solved.
The leader needs to be comfortable with conflict. Factors which are important to this
occurring are the following:
a. The leader must be comfortable with self-expression of feelings, personal insights, and
challenges to prevailing views and circumstances.
b. The leader needs an environment that is not constraining or controlling or creates
structural barriers that make it difficult to express personal feelings.
c. The good leader embraces his or her own feelings regardless of intensity.
d. The leader must assess their level of comfort and self-expression in the presence of
conflict or conflict situations.
e. All of the above are true. - Answer-e. All of the above are true.
Creating a context of trust is the essential framework for ____.
a. a place where the employee can share with you all of their problems.
b. a truly safe place where conflict can be dealt with as easily and effectively as any
other function, process, or relationship.
c. quicker discovery of mistakes, allowing the proper punishments to be delivered more
quickly.
d. None of these is true. - Answer-b. a truly safe place where conflict can be dealt with as
easily and effectively as any other function, process, or relationship.
The sense of lack of justice comes from what is considered ___.
a. unfair work conditions
b. unfair procedures
c. unfair relationships
d. All of the above are true. - Answer-d. All of the above are true.
, LEADERSHIP AND MANAGEMENT
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
Examples of poor communication in fully sharing personal views, insights, or opinion
include all of the following except ___.
a. Staff vocalizes affirmatively.
b. You see people nodding their heads or sitting in silence in response to a statement or
question raised.
c. You notice people stop questioning or raising issues because they fear being labeled as
not being team players. - Answer-a. Staff vocalizes affirmatively.
10. Alienation____.
a. is encouraged by permitting the reflective work of the profession to be sacrificed by
unrelenting work expectations.
b. is encouraged when team members are kept busy doing without the opportunity to
think about what they're doing.
c. that flourishes prevents individuals from ever arriving at that unique fellowship and
strong sense of professional relationship that is a sign of a committed team.
d. causes members of the team to give up participating.
e. All of the above are true. - Answer-e. All of the above are true.
11. Five personal barriers that have a dramatic impact on the individual leader's ability to
understand, engage, and manage conflict include ____.
a. willingness to confront conflict
b. uncertainty about the capacity to handle the conflict emotionally and personally
c. recognizing that most people's attitude toward conflict is a negative one
d. lack of skill
e. lack of exposure and experience
f. previous family conflicts experienced
g. a, b, c, d, and e are true.
h. All of the above are true. - Answer-g. a, b, c, d, and e are true.
12. Steps in handling conflict include ___.
a. identifying the problem
b. immediately reporting the problem to hospital administration
c. making sure issues are expressed
, LEADERSHIP AND MANAGEMENT
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
d. a and c are true. - Answer-d. a and c are true.
The five types of conflicts are ___.
a. relationship conflicts
b. information conflicts
c. interest conflicts
d. organizational conflicts
e. values-based conflicts
f. conflicts with administration
g. a through e are true
h. All of the above are true. - Answer-g. a through e are true
14. Values conflicts ______.
a. are the easiest to address in the workplace
b. are difficult to resolve because they relate to who people are
c. are difficult to resolve because they relate to what people believe
d. b and c are true - Answer-d. b and c are true
15. Areas to include in the mediation process as relationship issues are explored include
all of the following except ___.
a. mutual respect
b. needs versus wants
c. compassion and empathy
d. blaming others. - Answer-d. blaming others.
Patient workforce management includes five highly interconnected and interrelated
components, which include all of the following except ____.
a. Establishment of a patient care delivery model.
b. Patient needs and nurse interventions identification.
c. Creation of a core staffing schedule to support patient needs.
d. Daily staffing process that is consistent each day.
e. Evaluate value and outcome. - Answer-d. Daily staffing process that is consistent each
day.
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
Multiple choice
Conflict is all of the above except ______.
a. normative
b. to be avoided at all costs
c. a metaphor for difference
d. often ideological
e. due to intellectual differences - Answer-b. to be avoided at all costs
Embedded in the fear of conflict are issues of all of the following except ____.
a. personal security
b. identity
c. safety
d. relational integrity
e. All of the above are true. - Answer-e. All of the above are true.
The early identification of conflict is important to help prevent escalation. Many stressors
are manifested in particular modes of ______.
a. communication
b. relationships
c. interactions
d. expression of personal emotions
e. All of the above are true. - Answer-e. All of the above are true.
The next stage of conflict is seen with _____.
a. verbalizations
b. snide remarks
c. statements of discomfort
d. cynicism
e. negative assessments
f. b, c, and d are true.
g. All of the above are true. - Answer-g. All of the above are true.
, LEADERSHIP AND MANAGEMENT
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
All of the following are true except _____.
a. Challenges that differences in personalities create need to be addressed.
b. Values must have a voice, and that voice must be honored, respected, and included.
c. All problems can be solved.
d. Challenges that exist in matching demand to available resources need expression if
conflict about them is to be allayed. - Answer-c. All problems can be solved.
The leader needs to be comfortable with conflict. Factors which are important to this
occurring are the following:
a. The leader must be comfortable with self-expression of feelings, personal insights, and
challenges to prevailing views and circumstances.
b. The leader needs an environment that is not constraining or controlling or creates
structural barriers that make it difficult to express personal feelings.
c. The good leader embraces his or her own feelings regardless of intensity.
d. The leader must assess their level of comfort and self-expression in the presence of
conflict or conflict situations.
e. All of the above are true. - Answer-e. All of the above are true.
Creating a context of trust is the essential framework for ____.
a. a place where the employee can share with you all of their problems.
b. a truly safe place where conflict can be dealt with as easily and effectively as any
other function, process, or relationship.
c. quicker discovery of mistakes, allowing the proper punishments to be delivered more
quickly.
d. None of these is true. - Answer-b. a truly safe place where conflict can be dealt with as
easily and effectively as any other function, process, or relationship.
The sense of lack of justice comes from what is considered ___.
a. unfair work conditions
b. unfair procedures
c. unfair relationships
d. All of the above are true. - Answer-d. All of the above are true.
, LEADERSHIP AND MANAGEMENT
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
Examples of poor communication in fully sharing personal views, insights, or opinion
include all of the following except ___.
a. Staff vocalizes affirmatively.
b. You see people nodding their heads or sitting in silence in response to a statement or
question raised.
c. You notice people stop questioning or raising issues because they fear being labeled as
not being team players. - Answer-a. Staff vocalizes affirmatively.
10. Alienation____.
a. is encouraged by permitting the reflective work of the profession to be sacrificed by
unrelenting work expectations.
b. is encouraged when team members are kept busy doing without the opportunity to
think about what they're doing.
c. that flourishes prevents individuals from ever arriving at that unique fellowship and
strong sense of professional relationship that is a sign of a committed team.
d. causes members of the team to give up participating.
e. All of the above are true. - Answer-e. All of the above are true.
11. Five personal barriers that have a dramatic impact on the individual leader's ability to
understand, engage, and manage conflict include ____.
a. willingness to confront conflict
b. uncertainty about the capacity to handle the conflict emotionally and personally
c. recognizing that most people's attitude toward conflict is a negative one
d. lack of skill
e. lack of exposure and experience
f. previous family conflicts experienced
g. a, b, c, d, and e are true.
h. All of the above are true. - Answer-g. a, b, c, d, and e are true.
12. Steps in handling conflict include ___.
a. identifying the problem
b. immediately reporting the problem to hospital administration
c. making sure issues are expressed
, LEADERSHIP AND MANAGEMENT
2023-2024 ACTUAL EXAM 200+ QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS)
|ALREADY GRADED A+
d. a and c are true. - Answer-d. a and c are true.
The five types of conflicts are ___.
a. relationship conflicts
b. information conflicts
c. interest conflicts
d. organizational conflicts
e. values-based conflicts
f. conflicts with administration
g. a through e are true
h. All of the above are true. - Answer-g. a through e are true
14. Values conflicts ______.
a. are the easiest to address in the workplace
b. are difficult to resolve because they relate to who people are
c. are difficult to resolve because they relate to what people believe
d. b and c are true - Answer-d. b and c are true
15. Areas to include in the mediation process as relationship issues are explored include
all of the following except ___.
a. mutual respect
b. needs versus wants
c. compassion and empathy
d. blaming others. - Answer-d. blaming others.
Patient workforce management includes five highly interconnected and interrelated
components, which include all of the following except ____.
a. Establishment of a patient care delivery model.
b. Patient needs and nurse interventions identification.
c. Creation of a core staffing schedule to support patient needs.
d. Daily staffing process that is consistent each day.
e. Evaluate value and outcome. - Answer-d. Daily staffing process that is consistent each
day.
