UPDATED 2024 FBLA Hospitality Management 100% PASS VERIFIED SOLUTIONS

advertising - ANSWER any paid form of nonpersonal presentation and promotion of ideas, goods, or services by an identified sponsor aesthetic pollution - ANSWER the spoiling or contamination of the natural beauty and features of an enviorment, due to poor planning and design of tourism projects AIDA model - ANSWER a framework for creating an advertising message that that gets Attention, holds Interest, stimulates Desire, and acheives Action amateur sports - ANSWER athletic activities and competitions for athletes who do not get paid. Amtrak - ANSWER a company that operates a railroad system with combined passenger and rail service throughout the continental United States apprenticeship - ANSWER an educational, hands-on exspirience working in an established buisness under the guidance of a skilled worker. average daily rate (ADR) - ANSWER a rate based on total sales for the day divided by the total number of sold rooms. back of the house - ANSWER the area in a hospitality establishment that guests usually do not view, including all areas responsible for food quality and production, such as the kitchen and recieving, office, and storage areas back of the house (lodging) - ANSWER the area in a lodging facility where support services take place which guests usually do not view bed-and-breakfasts (B&Bs) - ANSWER small unique inns that offer a full breakfast with a night's stay behavioristics - ANSWER Statistics about consumers based on their knowledge, attitudes, use, or response to a product benefit - ANSWER a feature advantage of a product buisness travel - ANSWER travel for the sole purpose of conducting and individuals or companys buisness buisness-to-buisness selling - ANSWER the type of selling whereby one buisness sells goods or services to another buisness buying signals - ANSWER verbal or nonverbal signs of a customer's readiness to buy career plan - ANSWER a written statement of career goals and the necessary steps to acheive them certification - ANSWER an authorization stating that one has fulfilled the requirements for practicing in a feild or career chain - ANSWER a type of buisness that has more thatn one location with the same name under the same ownership channel of distribution - ANSWER the path a travel product takes from producer to the consumer, or traveler changeability - ANSWER a condition of being subject to change or alteration charter tour - ANSWER a tour in which a tour operator buys all the seats on an airplane, train, or bus and resells them to travelers commercial recreation - ANSWER any recreational activity for which a guest pays a fee commercial site - ANSWER an establishment, such as a restaurant, where a food-and- beverage business competes for customers commission - ANSWER a fee or payment based on a percentage of products sold compensation - ANSWER a form of payment that may include wages, benefits, and/ or incentives in return work. competitive advantage - ANSWER an advantage over competitors due to greater value to consumers through lower prices or more benefits. concierge - ANSWER a hotel staff member who helps guest make arrangements for transportation, resturaunt reservations, event reservations, and entertainment tickets, and advises guest about activities in the area. consolidator - ANSWER an agent who buys unsold products in bulk from suppliers and resells the products at a discount to intermediaries or to consumers. consumer show - ANSWER a single- or multi-day exhibition held at a convention or civic center arena. convention and visitors bureau (CVB) - ANSWER an organization that works with meeting planners to provide tourist information services to business and leisure travelers core product - ANSWER the main product that the customer is buying cost-plus pricing - ANSWER pricing products by calculating all costs and expenses and adding desired profit cross-selling - ANSWER the method of selling the customer additional related products tied to one name customer loyalty - ANSWER the customer's faithfulness to a business and its product, demonstrated by the customer purchasing the product again customer satisfaction - ANSWER a positive feeling or reaction customers have when a buisness or product meets their needs customized tour - ANSWER a tour that is more expensive than a package tour and is designed specifically for an individual tourist. demand - ANSWER the amount or quanity of goods and services that consumers are willing to buy at various prices demographics - ANSWER Statistics that describe a population in terms of personal characteristics, such as age, gender, income, ethinicity, or education dependables - ANSWER travelers who prefer familiarity and creature comforts and seldom try anything new or different