ACE Health Coach Lessons 1-8
Four aptitudes of "the art of living":
•the ability to enjoy
•the ability to choose
•the ability to keep developing
•the ability to see meaning
INNER CRITICAL VOICE
self-talk
EMOTIONAL INTELLIGENCE
the ability to recognize one's own feelings and the feelings of others
Four competencies of emotional intelligence:
•self-awareness
•self-regulation
•empathy
•social skills
SWOT analysis:
S=Strengths
W=Weaknesses
O=Opportunities
T=Threats
DISC model:
D=Dominant, driving, doer
I=Inspiring, interesting, interactive
S=Supportive, steady, stable
C=Cautious, competent, careful
Four-step process to confirm understanding:
1. Use confirming statements.
2. Summarize key facts.
3. Ask if your understanding is correct.
4. Clarify misunderstandings.
LANGUAGE OF CLOSURE
turning away or sitting with arms and legs crossed
LANGUAGE OF OPENNESS
demonstrated with open arms, legs and feet pointing toward the client, and relaxed and
prolonged eye contact
•leaning forward shows interest
•head tilted slightly forward shows attentiveness
•head tilted slightly sideways shows curiosity
•slow nodding, interest noises, and a furrowed brow show concentration
Eight ways to determine when a connection has been made:
1. People give extra effort.
2. People say positive things.
3. People demonstrate trust.
4. People express themselves more readily.
5. People feel good about what they're doing.
,6. People display an emotional connection.
7. People are emotionally charged by being together.
8. People have growing synergy and their overall effectiveness is greater than the sum
of their contributions.
MOTIVATIONAL INTERVIEWING
a client-centered approach to assist clients with ambivalence to change
Six negative habits that are the root of the poor listener:
•the faker
•the interrupter
•the intellectual or logical listener
•the rebuttal maker
•the focus thief
•the advice giver
Thirteen behaviors that are common to "high-trust" leaders:
CHARACTER-BASED BEHAVIORS
•be honest
•demonstrate respect
•create transparency
•right wrongs
•show loyalty
COMPETENCY-BASED BEHAVIORS
•deliver results
•get better
•confront reality
•clarify expectations
•practice accountability
CHARACTER AND COMPETENCY BEHAVIORS
•listen first
•keep commitments
•extend trust
A-B-C model of cognitive behavior:
A=Activating event
B=Beliefs about the event or situation
C=Consequences
ABSOLUTISTIC DEMANDING
all-or-nothing approach to health improvement
Ten cognitive distortions:
•all-or-nothing thinking
•overgeneralization
•mental filter
•discounting the positives
•jumping to conclusions (mind reading and fortune telling)
•magnification or minimization
•emotional reasoning
•"should" statements
, •labeling
•personalization and blame
Seven-step problem-solving model:
GROW model of problem solving:
G=Goal
R=Reality
O=Options
W=What/how/when/how
SMART goals:
S=Specific
M=Measurable
A=Attainable
R=Relevant
T=Time-bound
NEURO-LINGUISTIC PROGRAMMING
teaches how unhelpful thoughts create obstacles
neuro--how the mind and body interact
linguistic--the insights into a person's thinking as expressed through language
programming--the study of patterns of thinking and behaving
Health coaching can be seen as a subset of what kind of coaching?
personal (or "life")
EMPATHY
the quality that allows one who has not personally experienced an emotion to "put
themselves in another's shoes"
The three things the health coach is instructed on:
•fundamentals of exercise science
•nutritional science
•behavioral management
SOAP notes:
S=Subjective
O=Objective
A=Asessment
P=Plan
SPLITTING
the client says one thing in person, but recounts the story differently to another team
member
What's the best way to create an "exit strategy"?
stating upfront that if certain landmarks are not achieved within a particular agreed upon
timeframe, the relationship may need to be terminated to direct the client toward his or
her goals
What is "Who says what in which channel to whom with what effect?"
who=communicator
says what=message
in which channel=medium
Four aptitudes of "the art of living":
•the ability to enjoy
•the ability to choose
•the ability to keep developing
•the ability to see meaning
INNER CRITICAL VOICE
self-talk
EMOTIONAL INTELLIGENCE
the ability to recognize one's own feelings and the feelings of others
Four competencies of emotional intelligence:
•self-awareness
•self-regulation
•empathy
•social skills
SWOT analysis:
S=Strengths
W=Weaknesses
O=Opportunities
T=Threats
DISC model:
D=Dominant, driving, doer
I=Inspiring, interesting, interactive
S=Supportive, steady, stable
C=Cautious, competent, careful
Four-step process to confirm understanding:
1. Use confirming statements.
2. Summarize key facts.
3. Ask if your understanding is correct.
4. Clarify misunderstandings.
LANGUAGE OF CLOSURE
turning away or sitting with arms and legs crossed
LANGUAGE OF OPENNESS
demonstrated with open arms, legs and feet pointing toward the client, and relaxed and
prolonged eye contact
•leaning forward shows interest
•head tilted slightly forward shows attentiveness
•head tilted slightly sideways shows curiosity
•slow nodding, interest noises, and a furrowed brow show concentration
Eight ways to determine when a connection has been made:
1. People give extra effort.
2. People say positive things.
3. People demonstrate trust.
4. People express themselves more readily.
5. People feel good about what they're doing.
,6. People display an emotional connection.
7. People are emotionally charged by being together.
8. People have growing synergy and their overall effectiveness is greater than the sum
of their contributions.
MOTIVATIONAL INTERVIEWING
a client-centered approach to assist clients with ambivalence to change
Six negative habits that are the root of the poor listener:
•the faker
•the interrupter
•the intellectual or logical listener
•the rebuttal maker
•the focus thief
•the advice giver
Thirteen behaviors that are common to "high-trust" leaders:
CHARACTER-BASED BEHAVIORS
•be honest
•demonstrate respect
•create transparency
•right wrongs
•show loyalty
COMPETENCY-BASED BEHAVIORS
•deliver results
•get better
•confront reality
•clarify expectations
•practice accountability
CHARACTER AND COMPETENCY BEHAVIORS
•listen first
•keep commitments
•extend trust
A-B-C model of cognitive behavior:
A=Activating event
B=Beliefs about the event or situation
C=Consequences
ABSOLUTISTIC DEMANDING
all-or-nothing approach to health improvement
Ten cognitive distortions:
•all-or-nothing thinking
•overgeneralization
•mental filter
•discounting the positives
•jumping to conclusions (mind reading and fortune telling)
•magnification or minimization
•emotional reasoning
•"should" statements
, •labeling
•personalization and blame
Seven-step problem-solving model:
GROW model of problem solving:
G=Goal
R=Reality
O=Options
W=What/how/when/how
SMART goals:
S=Specific
M=Measurable
A=Attainable
R=Relevant
T=Time-bound
NEURO-LINGUISTIC PROGRAMMING
teaches how unhelpful thoughts create obstacles
neuro--how the mind and body interact
linguistic--the insights into a person's thinking as expressed through language
programming--the study of patterns of thinking and behaving
Health coaching can be seen as a subset of what kind of coaching?
personal (or "life")
EMPATHY
the quality that allows one who has not personally experienced an emotion to "put
themselves in another's shoes"
The three things the health coach is instructed on:
•fundamentals of exercise science
•nutritional science
•behavioral management
SOAP notes:
S=Subjective
O=Objective
A=Asessment
P=Plan
SPLITTING
the client says one thing in person, but recounts the story differently to another team
member
What's the best way to create an "exit strategy"?
stating upfront that if certain landmarks are not achieved within a particular agreed upon
timeframe, the relationship may need to be terminated to direct the client toward his or
her goals
What is "Who says what in which channel to whom with what effect?"
who=communicator
says what=message
in which channel=medium
