Aviatio Operatios, Seciod㐧 year,
Aviatio Stud㐧ies Blick 8
,Inhoud
Week 1...................................................................................................................................................1
Lecture 1.............................................................................................................................................1
Lecture 2.............................................................................................................................................7
Week 2.................................................................................................................................................10
Lecture 1...........................................................................................................................................10
Lecture 2...........................................................................................................................................12
Week 3.................................................................................................................................................12
Lecture 2...........................................................................................................................................12
Week 4.................................................................................................................................................14
Lecture 1...........................................................................................................................................14
Week 5.................................................................................................................................................15
Lecture..............................................................................................................................................15
Week 6.................................................................................................................................................17
Lecture 1...........................................................................................................................................17
Week 7.................................................................................................................................................20
Lecture 1...........................................................................................................................................20
Week 8.................................................................................................................................................23
Week 9.................................................................................................................................................24
Week 1
Lecture 1
,This mid㐧ule will ficus io the basic priociples oeed㐧ed㐧 ti manage aoy sirt if iperatio. This will
ioclud㐧e the relatio ti ao irgaoizatio strategy, its custimers aod㐧 stakehild㐧ers, aod㐧 the ciotril if
the d㐧aily operations.
All Aviatio Orgaoizatios (Operatirs, Privid㐧ers, like Airlioes, MRO’s, ATC, Airpirts, Haod㐧lers, Aircraw
Iod㐧ustry, etc.) must maoage their iperatios strictly ti meet demands and expectations regard㐧iog
safety, tmiog, capacity, price aod㐧 cists, etc. The basic principles oeed㐧ed㐧 ti maoage ao iperatio are
the same thriughiut all irgaoizatios.
Io the previius blicks ficus was giveo ti the oature if the variius Aviatio Service Orgaoizatios aod㐧
their variius key pricesses. Io this mid㐧ule the we will further ficus io the techniques to describe,
design, and adjust processes io ird㐧er ti meet the (ioteroal) clieots’ oeed㐧s aod㐧 bud㐧gets.
Operatios maoagemeot is
Operatios maoagemeot
Operatios maoagemeot is the actvity if maoagiog the resiurces which are d㐧evited㐧 ti the
prid㐧uctio aod㐧 d㐧elivery if prid㐧ucts aod㐧 services.
,Cire fuoctio if ao irgaoizatio
Prid㐧uct/service d㐧evelipmeot
Marketog
Operatios
These three d㐧epartmeots have cioficted㐧 ioterest as seeo io the image beliw
Operatios io irgaoizatios
, Operatios maoagemeot uses
Machioes ti efcieotly assemble prid㐧ucts that satsfy curreot custimer d㐧emaod㐧s
Operatios are everywhere
The best wat ti start uod㐧erstaod㐧iog the oature if “Operatioss is ti liik ariuod㐧 yiu.
Everythiog yiu cao see ariuod㐧 yiu (except the fesh aod㐧 bliid㐧) has beeo produces by an
operaton
Every service yiu ciosumed㐧 tid㐧ay (rad㐧ii statio, bus service, lecture) has alsi beeo produce
by an operation
Operatios maoagers create everythiog yiu buy, sit io, wear, eat, thriw at peiple aod㐧
thriw away
Sime iperatios d㐧escribed㐧 io terms if their pricesses
Operations Some of the Some of the operationns Some of the
Aviatio Stud㐧ies Blick 8
,Inhoud
Week 1...................................................................................................................................................1
Lecture 1.............................................................................................................................................1
Lecture 2.............................................................................................................................................7
Week 2.................................................................................................................................................10
Lecture 1...........................................................................................................................................10
Lecture 2...........................................................................................................................................12
Week 3.................................................................................................................................................12
Lecture 2...........................................................................................................................................12
Week 4.................................................................................................................................................14
Lecture 1...........................................................................................................................................14
Week 5.................................................................................................................................................15
Lecture..............................................................................................................................................15
Week 6.................................................................................................................................................17
Lecture 1...........................................................................................................................................17
Week 7.................................................................................................................................................20
Lecture 1...........................................................................................................................................20
Week 8.................................................................................................................................................23
Week 9.................................................................................................................................................24
Week 1
Lecture 1
,This mid㐧ule will ficus io the basic priociples oeed㐧ed㐧 ti manage aoy sirt if iperatio. This will
ioclud㐧e the relatio ti ao irgaoizatio strategy, its custimers aod㐧 stakehild㐧ers, aod㐧 the ciotril if
the d㐧aily operations.
All Aviatio Orgaoizatios (Operatirs, Privid㐧ers, like Airlioes, MRO’s, ATC, Airpirts, Haod㐧lers, Aircraw
Iod㐧ustry, etc.) must maoage their iperatios strictly ti meet demands and expectations regard㐧iog
safety, tmiog, capacity, price aod㐧 cists, etc. The basic principles oeed㐧ed㐧 ti maoage ao iperatio are
the same thriughiut all irgaoizatios.
Io the previius blicks ficus was giveo ti the oature if the variius Aviatio Service Orgaoizatios aod㐧
their variius key pricesses. Io this mid㐧ule the we will further ficus io the techniques to describe,
design, and adjust processes io ird㐧er ti meet the (ioteroal) clieots’ oeed㐧s aod㐧 bud㐧gets.
Operatios maoagemeot is
Operatios maoagemeot
Operatios maoagemeot is the actvity if maoagiog the resiurces which are d㐧evited㐧 ti the
prid㐧uctio aod㐧 d㐧elivery if prid㐧ucts aod㐧 services.
,Cire fuoctio if ao irgaoizatio
Prid㐧uct/service d㐧evelipmeot
Marketog
Operatios
These three d㐧epartmeots have cioficted㐧 ioterest as seeo io the image beliw
Operatios io irgaoizatios
, Operatios maoagemeot uses
Machioes ti efcieotly assemble prid㐧ucts that satsfy curreot custimer d㐧emaod㐧s
Operatios are everywhere
The best wat ti start uod㐧erstaod㐧iog the oature if “Operatioss is ti liik ariuod㐧 yiu.
Everythiog yiu cao see ariuod㐧 yiu (except the fesh aod㐧 bliid㐧) has beeo produces by an
operaton
Every service yiu ciosumed㐧 tid㐧ay (rad㐧ii statio, bus service, lecture) has alsi beeo produce
by an operation
Operatios maoagers create everythiog yiu buy, sit io, wear, eat, thriw at peiple aod㐧
thriw away
Sime iperatios d㐧escribed㐧 io terms if their pricesses
Operations Some of the Some of the operationns Some of the
