CPPS Exam With Answers
1. Culture eats: Process for lunch
2. Describe culture: Collective mindset norms
3. Drift: Normalization of deviance
4. What are the five elements of an ideal safety culture: Reporting, inform, Just,
flexible, learning
5. James reasons book: Managing the Risk of organizational accidents, 1997
6. Culture is it driven locally or at the organizational level: Sexton at all believe
that culture is more variable among units within the same hospital then among
hospitals
7. What are principles and science of patient safety: 1. Standardization and
checklists, 2. human factors, 3. teamwork training
8. How do you raise awareness about patient safety: Through engagement in
education such as engaging the team and patient safety initiatives on error reporting
near misses and disclosure an apology
9. How do you respond to patient safety survey results: Identify and disseminate
best practices from high-performing units
10. Concerns for responding to patient safety survey data: Response rate reli-
ability of data
11. What are surrogates of patient safety culture assessment: Number one,
voluntary reporting of near misses, number two must be accompanied by just culture
regarding how reports are dealt with in number three patient safety is a strategic
priority
12. 3 Principles and science of patient safety: One standardization, checklist, to
human factors, three teamwork training
13. Patient and family involvement and patient safety initiatives may include-
: Patient advisory Council's, community forums
14. What are the principles of standardization: Era reduction within departments,
across the organization, throughout the industry, and examples include color-coded
wristbands
15. What are the principles of patient safety: 1 standardization, 2 checklists, 3
learning from errors, 4 human factors, 5 teamwork training, 5 error reporting and
near misses, 7 disclosures
16. What are the principles of checkless: List of actions that should be performed
optimize patient outcomes. They are based on sound theoretical basis and a history
of success and patient safety. For example surgical safety checklist, handoff com-
munication.
17. Patient safety principal learning from errors describe: Here's our opportuni-
ties to want to dig deep for a root cause, and look for common causes and determine
what we do when we find them
, CPPS Exam With Answers
18. Scribd the principles of human factors: The interrelationship between hu-
mans the tools and equipment in the workplace and the environment in which they
work. This is different than human error
19. What are the 6 principles of teamwork training, Or a high-performing team-
: Team structure, leadership, communication, situation monitoring, mutual support,
coordination and collaboration
20. What is the principal: error reporting and near misses: Staff education, must
provide clear expectation of what and how to report and be reviewed routinely and
provide the Y such as giving examples storytelling lessons learned
21. Describe the principle of patient safety disclosure: Identify what needs to be
disclosed, understand barriers model disclosure and apology, patient expectations,
outline the process steps for the conversation
22. 3 Disclosure barriers: Lack of culture of safety, psychological barriers, legal
barriers
23. What are the process steps for a conversation on patient disclosure: 1.
designate personnel roles, 2. Conversation outlines, 3. Accommodations for special
communication needs, 4. Support services available to the patient family and health-
care team, 5. steps for follow-up conversation, 6. Documentation of the conversation
24. What are elements that should be included in the conversation Outline for
disclosure: What happened, convenience of regret, steps already taken to prevent
reoccurrence, change in patient's care plan for outlook, who will contact the family
next, support services to patient and family members
25. Describe affective versus ineffective disclosures: Effective disclosures pro-
vide the family with all information needed for appropriate care decisions and cannot
be measured solely on the basis of whether malpractice litigation was avoided, and
ineffective disclosure does not serve the patient because important information is
not communicated
26. Lack of healthcare literacy leads to: Readmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-re-
ported poor health
27. What are four balance measures for managing change: Patient safety impli-
cations, proactive identification, countermeasures, post change monitoring
28. What is psychological safety: Psychological safety is a believe that one will
not be punished or humiliated for speaking up with ideas, questions, concerns, or
mistakes
29. Psychological safety requires: Softening of authority gradients
30. Psychological safety is critical to: A learning environment that enables indi-
viduals to willingly contribute to collective work on a team
1. Culture eats: Process for lunch
2. Describe culture: Collective mindset norms
3. Drift: Normalization of deviance
4. What are the five elements of an ideal safety culture: Reporting, inform, Just,
flexible, learning
5. James reasons book: Managing the Risk of organizational accidents, 1997
6. Culture is it driven locally or at the organizational level: Sexton at all believe
that culture is more variable among units within the same hospital then among
hospitals
7. What are principles and science of patient safety: 1. Standardization and
checklists, 2. human factors, 3. teamwork training
8. How do you raise awareness about patient safety: Through engagement in
education such as engaging the team and patient safety initiatives on error reporting
near misses and disclosure an apology
9. How do you respond to patient safety survey results: Identify and disseminate
best practices from high-performing units
10. Concerns for responding to patient safety survey data: Response rate reli-
ability of data
11. What are surrogates of patient safety culture assessment: Number one,
voluntary reporting of near misses, number two must be accompanied by just culture
regarding how reports are dealt with in number three patient safety is a strategic
priority
12. 3 Principles and science of patient safety: One standardization, checklist, to
human factors, three teamwork training
13. Patient and family involvement and patient safety initiatives may include-
: Patient advisory Council's, community forums
14. What are the principles of standardization: Era reduction within departments,
across the organization, throughout the industry, and examples include color-coded
wristbands
15. What are the principles of patient safety: 1 standardization, 2 checklists, 3
learning from errors, 4 human factors, 5 teamwork training, 5 error reporting and
near misses, 7 disclosures
16. What are the principles of checkless: List of actions that should be performed
optimize patient outcomes. They are based on sound theoretical basis and a history
of success and patient safety. For example surgical safety checklist, handoff com-
munication.
17. Patient safety principal learning from errors describe: Here's our opportuni-
ties to want to dig deep for a root cause, and look for common causes and determine
what we do when we find them
, CPPS Exam With Answers
18. Scribd the principles of human factors: The interrelationship between hu-
mans the tools and equipment in the workplace and the environment in which they
work. This is different than human error
19. What are the 6 principles of teamwork training, Or a high-performing team-
: Team structure, leadership, communication, situation monitoring, mutual support,
coordination and collaboration
20. What is the principal: error reporting and near misses: Staff education, must
provide clear expectation of what and how to report and be reviewed routinely and
provide the Y such as giving examples storytelling lessons learned
21. Describe the principle of patient safety disclosure: Identify what needs to be
disclosed, understand barriers model disclosure and apology, patient expectations,
outline the process steps for the conversation
22. 3 Disclosure barriers: Lack of culture of safety, psychological barriers, legal
barriers
23. What are the process steps for a conversation on patient disclosure: 1.
designate personnel roles, 2. Conversation outlines, 3. Accommodations for special
communication needs, 4. Support services available to the patient family and health-
care team, 5. steps for follow-up conversation, 6. Documentation of the conversation
24. What are elements that should be included in the conversation Outline for
disclosure: What happened, convenience of regret, steps already taken to prevent
reoccurrence, change in patient's care plan for outlook, who will contact the family
next, support services to patient and family members
25. Describe affective versus ineffective disclosures: Effective disclosures pro-
vide the family with all information needed for appropriate care decisions and cannot
be measured solely on the basis of whether malpractice litigation was avoided, and
ineffective disclosure does not serve the patient because important information is
not communicated
26. Lack of healthcare literacy leads to: Readmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-re-
ported poor health
27. What are four balance measures for managing change: Patient safety impli-
cations, proactive identification, countermeasures, post change monitoring
28. What is psychological safety: Psychological safety is a believe that one will
not be punished or humiliated for speaking up with ideas, questions, concerns, or
mistakes
29. Psychological safety requires: Softening of authority gradients
30. Psychological safety is critical to: A learning environment that enables indi-
viduals to willingly contribute to collective work on a team
