A.3 TestOut PC Pro Certification Practice
Exam
You work at a computer repair store. A customer purchased and installed the latest
AMD Phenom II processor in their computer. However, now the computer will not start.
You need to repair the customer's computer.
In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - Answer- Verify the problem.
> Select the power button to start the computer.
> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
> Above the computer, select Motherboard to switch to the motherboard view of the
computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements for the CPU.
> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin
power connector is connected to the motherboard.
> Because everything is connected properly, you will need to replace the CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
, > Drag the CPU that's currently installed on the motherboard to the Shelf to remove it
from the computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the
motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin is still
connected to the motherboard.
> Above the computer, select Front to switch to the front view of the computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start each day,
your job is to check the Issue Trax help desk system to see if any jobs have been
submitted. You are working from the computer named ITAdmin.
In this lab, your task is to:
> Open Issue Trax from ITAdmin.
> Find any tickets that need to be resolved.
> Resolve the issue using the information found in the open ticket.
> Add a comment to the ticket indicating that it has been resolved and close the ticket. -
Answer- From ITAdmin, determine the needs and possible fixes for Gerry's help desk
ticket.
> From the taskbar, select Issue Trax.
> Maximize the window for better viewing.
> Select ticket #20 and determine the best course of action.
> Leave the ticket maximized so you can see the details.
Identify the appropriate printer based on the scenario and move it to the Workspace.
> From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
> Under Shelf, expand Printers.
> For a printer, select Details and then select the Specifications tab.
> Read the description for the printer and then close the dialog.
> Repeat steps 2d - 2e for each remaining printer.
> Identify the printer that best meets the scenario's requirements.
> Drag the HP Photosmart Plus printer to the Workspace.
Connect the printer to the computer.
> Above the computer, select Back to switch to the back view of the computer.
> Above the printer, select Back and examine the connection ports.Under Shelf, expand
Cables.
> Select USB Cable (A/B).
> From the Selected Component pane:
, ~ Drag the USB Type B Connector to the port on the back of the printer.
~ Drag the USB Type A Connector to a USB port on the back of the computer.
Provide power to the printer.
> Under Shelf, select Power Adapter for HP.
> From the Selected Component pane:
~ Drag the Power Adapter, DC connector to the port on the back of the printer.
~ Drag the Power Adapter, AC connector to an AC power port on the wall outlet or
power strip.
Verify the installation and set the printer as the default printer.
> On the monitor, select Click to view Windows 11.
> Right-click Start and then select Settings.
> Select Bluetooth & devices.
> From the right pane, select Printers & scanners.
> Your newly installed printer is shown.
> Under Printer pre
You are the IT administrator for a small corporate network. The area around your office
complex is under construction. The power company informed you that there may be
short interruptions to the electrical service that could last up to 15 minutes. You need to
add a UPS to the workstation and monitor in Office 1 so that work can be saved in the
event of an outage.
A UPS protects against over- and under-voltage conditions. The battery included with
the UPS provides backup power in case the main power is lost.
In this lab, your task is to:
> Add a UPS to your computer:
> Plug the UPS into the wall outlet and turn it on.
> Plug the computer and monitor power cables into the appropriate UPS outlets.
> Plug the printer in to the appropriate UPS outlets.
> Connect the network cables through the UPS to the computer. The cable from the wall
connects to the IN port.
> Connect the USB cable to the UPS and the computer. - Answer- Add a UPS to the
Workspace, plug it in, and power it on.
> Under Shelf, expand Outlets.
> Drag the UPS to the Workspace.
> From the Selected Component pane, drag the power plug to a power outlet on the
wall plate.
Exam
You work at a computer repair store. A customer purchased and installed the latest
AMD Phenom II processor in their computer. However, now the computer will not start.
You need to repair the customer's computer.
In this lab, your task is to:
> Verify the problem. Possible problems include:
~ The heat sink and fan are not installed.
~ The fan power connector is not connected to the motherboard.
~ The CPU is not supported by the BIOS.
~ The CPU is bad.
> Diagnose and correct the problem. - Answer- Verify the problem.
> Select the power button to start the computer.
> The computer fails to start.
> Select OK to close the message.
Examine the details of the CPU.
> Above the computer, select Motherboard to switch to the motherboard view of the
computer.
> Select the motherboard.
> From the Selected Component pane, identify the socket type for the motherboard.
> From the Selected Component pane, select Details.
> Select the Specifications tab.
> Read the motherboard documentation to identify additional requirements for the CPU.
> Identify the location of the CPU fan connector.
> Close the Motherboard Details window.
Verify that all CPU power cables are connected.
> Select the Heat Sink and Fan.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin
power connector is connected to the motherboard.
> Because everything is connected properly, you will need to replace the CPU.
> Install a new CPU.
> Drag the Heat Sink and Fan to the Workspace.
, > Drag the CPU that's currently installed on the motherboard to the Shelf to remove it
from the computer.
> From the Shelf, drag the new CPU, AMD AM3 to the CPU socket on the
motherboard.
> From the Workspace, drag the Heat Sink and Fan to the motherboard.
> From the Selected Component pane, verify that the Connector, Fan, CPU 4-pin is still
connected to the motherboard.
> Above the computer, select Front to switch to the front view of the computer.
> Select the power button to verify that the computer boots into Windows.
You are one of the IT administrators for a corporate network. As you start each day,
your job is to check the Issue Trax help desk system to see if any jobs have been
submitted. You are working from the computer named ITAdmin.
In this lab, your task is to:
> Open Issue Trax from ITAdmin.
> Find any tickets that need to be resolved.
> Resolve the issue using the information found in the open ticket.
> Add a comment to the ticket indicating that it has been resolved and close the ticket. -
Answer- From ITAdmin, determine the needs and possible fixes for Gerry's help desk
ticket.
> From the taskbar, select Issue Trax.
> Maximize the window for better viewing.
> Select ticket #20 and determine the best course of action.
> Leave the ticket maximized so you can see the details.
Identify the appropriate printer based on the scenario and move it to the Workspace.
> From the upper left, select Floor 1 Overview.
> Under Office 2, select Hardware.
> Under Shelf, expand Printers.
> For a printer, select Details and then select the Specifications tab.
> Read the description for the printer and then close the dialog.
> Repeat steps 2d - 2e for each remaining printer.
> Identify the printer that best meets the scenario's requirements.
> Drag the HP Photosmart Plus printer to the Workspace.
Connect the printer to the computer.
> Above the computer, select Back to switch to the back view of the computer.
> Above the printer, select Back and examine the connection ports.Under Shelf, expand
Cables.
> Select USB Cable (A/B).
> From the Selected Component pane:
, ~ Drag the USB Type B Connector to the port on the back of the printer.
~ Drag the USB Type A Connector to a USB port on the back of the computer.
Provide power to the printer.
> Under Shelf, select Power Adapter for HP.
> From the Selected Component pane:
~ Drag the Power Adapter, DC connector to the port on the back of the printer.
~ Drag the Power Adapter, AC connector to an AC power port on the wall outlet or
power strip.
Verify the installation and set the printer as the default printer.
> On the monitor, select Click to view Windows 11.
> Right-click Start and then select Settings.
> Select Bluetooth & devices.
> From the right pane, select Printers & scanners.
> Your newly installed printer is shown.
> Under Printer pre
You are the IT administrator for a small corporate network. The area around your office
complex is under construction. The power company informed you that there may be
short interruptions to the electrical service that could last up to 15 minutes. You need to
add a UPS to the workstation and monitor in Office 1 so that work can be saved in the
event of an outage.
A UPS protects against over- and under-voltage conditions. The battery included with
the UPS provides backup power in case the main power is lost.
In this lab, your task is to:
> Add a UPS to your computer:
> Plug the UPS into the wall outlet and turn it on.
> Plug the computer and monitor power cables into the appropriate UPS outlets.
> Plug the printer in to the appropriate UPS outlets.
> Connect the network cables through the UPS to the computer. The cable from the wall
connects to the IN port.
> Connect the USB cable to the UPS and the computer. - Answer- Add a UPS to the
Workspace, plug it in, and power it on.
> Under Shelf, expand Outlets.
> Drag the UPS to the Workspace.
> From the Selected Component pane, drag the power plug to a power outlet on the
wall plate.
