Ch 10 & 11 Graded A+
Culture - ANSWER way of life
Cultural competence - ANSWER continuous attempt to gain knowledge and skills that
will allow them to effectively provide care for patients of different cultures
cultural sensitivity - ANSWER developing an awareness of different cultures and
continually learning about people who are different from you
Customs - ANSWER Generally accepted ways of doing things that are common to
people who share the same culture
Enculturation - ANSWER Process of learning your culture
Worldview - ANSWER generally shared by persons of the same cultural background
cultural bias - ANSWER mental leaning that is never proved or questioned by the
individual
Socialization - ANSWER process by which a person of one culture learns how to
function in a larger culture
Ethnocentrism - ANSWER people who belong to the same cultural group may develop
the attitude that their way of doing things is superior, right, better than those of different
cultures
prejudice - ANSWER intolerance of another cultural group
discrimination - ANSWER when rights and privileges are withheld from those of another
culture
stereotypes - ANSWER false assumption used to describe all members of a specific
group without exception
Six phenomena that are critical to the assessment of patients in providing culturally
competent care - ANSWER communication, space, social organization, time,
environmental control, and biological variations
Communication differences - ANSWER language spoken, verbal behaviors, nonverbal
behaviors, and the use of silence
, Space - ANSWER refers to the degree of comfort when speaking or interacting with
people around us in a two-person group or setting.
Anglo Americans prefer how much space? - ANSWER 0-18 inches
Social organization - ANSWER refers to the family unit, the patient's affiliated religious
or ethnic groups, and their political views
Past oriented time reference - ANSWER punctuality is not priority, look to ancestors for
wisdom and guidance and value previous experiences
Future oriented - ANSWER generally punctual and strong planners; long term health
care goals are important
Environmental control - ANSWER refer to whether the person has an internal or
external locus of control
Biological variations - ANSWER visible or invisible; genetic tendencies or nutritional
variations and incidence of specific disease
Melting pot - ANSWER immigrants had given up their native culture and adopted the
culture of the American people; 19th century US called this
Cultural diversity - ANSWER refers to the many differences in the elements of culture in
groups of people in American and Canadian society
individual worth - ANSWER belief shared by all members of the healthcare team; the
philosophy includes the uniqueness and value of each human being who comes for
care regardless of differences that may be observed or perceived in that individual
nonjudgmental - ANSWER taking the difference at face value, accepting people as they
are, and giving high quality care
Nuclear family - ANSWER mother, father, children
extended family - ANSWER nuclear family plus grandparents and other relatives
Vietnamese family structure? - ANSWER Extended family w/three or more generations
living in the same house
linear time - ANSWER time is a straight line with no beginning and no end
economic level - ANSWER related to educational background
Complementary and alternative medicine - ANSWER focuses on assisting the body's
own healing powers and restoring body balance