The impact of organisational policies on the troubleshooting and
repair process- P1
Reporting of faults
When a fault occurs it is CSCC policy to report it as soon as you find it as this means, if you
can’t fix it someone else in the IT support team can, it also makes it easier to prioritise
different errors that occur at the same time. If the fault is one which affects a large portion of
the business, it can affect the business’s productivity which in turn loses the business
money, therefore these types of faults need to be fixed as soon as possible so that the
business loses the least amount of money.
Internet use
Usually in companies work computers should only be used for work related tasks, and if
someone uses it for anything else the IT department will spot it and raise the issue with the
persons manager, however in some companies such as CSCC they do allow you to use
social media and other non-work related sites when you are on a break or before/after work
hours. This is to make sure that people are working as efficiently as possible and not being
distracted by different things, therefore it helps work get done on time and improves CSCCs
overall productivity. Accessing non-approved websites could also prove a security risk as
such websites could run popups or scripts which attempt to download malicious software to
the computer this can cause a multitude of problems.
Security
Most large organisations issue a certain security level or ID to different users on the system,
this is so that they can keep track of which user is doing what on a given server so that if
anything is deleted or edited, IT staff can track who did it. The system is also there to restrict
and allow access to certain areas of the server to different people, for example a member of
staff from Human Resources would not need access to the accounting section of the server
so they don’t get given access to that area to avoid any private information being
compromised. Another way to counter this type of tampering is to use back-ups of either key
or all information, these back-ups are often kept off site to avoid all information being lost in
a fire or natural disaster. Companies also have policies on bringing in external hard drives/
memory devices as this can lead to private information being stored on these devices and
then taken off site, this is a major security risk to large companies as these devices could be
lost, stolen or copied by someone whole would then ransom CSCC for the drive back or
simply leak the information making CSCC look bad and potentially causing a financial loss.
Repairs
All machines that have a valid warranty on them can be sent back to the manufacturer to be
repaired and so the policy on this issue is that those machines should be sent off straight
away and that the IT department themselves should not try to fix the machines themselves
as it may void said warranty. However for all other machines which don’t have a warranty,
repairs should be handled on site or by a recognised specialist/ the manufacturer. These
policies on repair are put in place to make it so the machines are working and in order for
use as quickly as possible however they are also put in place so that the repairs on the
machines are done properly so that they don’t need repairing again a short time in the future.
The policy about not voiding warranties could be frustrating to some IT staff who feel they
could repair the computers themselves however it is better that the repairs are done properly
rather than quickly.
Unauthorised Software
Unauthorised software is not allowed to be installed on company machines unless a proof of
repair process- P1
Reporting of faults
When a fault occurs it is CSCC policy to report it as soon as you find it as this means, if you
can’t fix it someone else in the IT support team can, it also makes it easier to prioritise
different errors that occur at the same time. If the fault is one which affects a large portion of
the business, it can affect the business’s productivity which in turn loses the business
money, therefore these types of faults need to be fixed as soon as possible so that the
business loses the least amount of money.
Internet use
Usually in companies work computers should only be used for work related tasks, and if
someone uses it for anything else the IT department will spot it and raise the issue with the
persons manager, however in some companies such as CSCC they do allow you to use
social media and other non-work related sites when you are on a break or before/after work
hours. This is to make sure that people are working as efficiently as possible and not being
distracted by different things, therefore it helps work get done on time and improves CSCCs
overall productivity. Accessing non-approved websites could also prove a security risk as
such websites could run popups or scripts which attempt to download malicious software to
the computer this can cause a multitude of problems.
Security
Most large organisations issue a certain security level or ID to different users on the system,
this is so that they can keep track of which user is doing what on a given server so that if
anything is deleted or edited, IT staff can track who did it. The system is also there to restrict
and allow access to certain areas of the server to different people, for example a member of
staff from Human Resources would not need access to the accounting section of the server
so they don’t get given access to that area to avoid any private information being
compromised. Another way to counter this type of tampering is to use back-ups of either key
or all information, these back-ups are often kept off site to avoid all information being lost in
a fire or natural disaster. Companies also have policies on bringing in external hard drives/
memory devices as this can lead to private information being stored on these devices and
then taken off site, this is a major security risk to large companies as these devices could be
lost, stolen or copied by someone whole would then ransom CSCC for the drive back or
simply leak the information making CSCC look bad and potentially causing a financial loss.
Repairs
All machines that have a valid warranty on them can be sent back to the manufacturer to be
repaired and so the policy on this issue is that those machines should be sent off straight
away and that the IT department themselves should not try to fix the machines themselves
as it may void said warranty. However for all other machines which don’t have a warranty,
repairs should be handled on site or by a recognised specialist/ the manufacturer. These
policies on repair are put in place to make it so the machines are working and in order for
use as quickly as possible however they are also put in place so that the repairs on the
machines are done properly so that they don’t need repairing again a short time in the future.
The policy about not voiding warranties could be frustrating to some IT staff who feel they
could repair the computers themselves however it is better that the repairs are done properly
rather than quickly.
Unauthorised Software
Unauthorised software is not allowed to be installed on company machines unless a proof of
