CPI Exam – Questions & Detailed Answers
Unit 1. Name the 4 levels in the CPI Crisis Development Model Correct
Ans - Level 1- Anxiety = Supportive
Level 2- Defensive = Directive
Level 3- Acting out person = CPI
Level 4- Tension Reduction = Theraputic Rapport
Unit 1.
What is Level 1 in the Crisis Development Model? Correct Ans -
ANXIETY- A noticible change in someones typical behavior
Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety?
Correct Ans - SUPPORTIVE- nonjudgemental, empathetic
Unit 1. What is Level 2 of Crisis Dev. Model? Correct Ans -
DEFENSIVE- Beginning stage of loss of rationality
Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive?
Correct Ans - DIRECTIVE- Set Limits, Persuasion, Choices
Unit 1. What is Level 3 of Crisis Dev. Model? Correct Ans - ACTING
OUT PERSON- Total Loss of Rationality
Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person?
Correct Ans - NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of
safe, non-harmful techniques that are to be used as a last resort when their
is danger to self or others, disruption to atmosphere
Unit 1.What is Level 4 of Crisis Dev. Model? Correct Ans - TENSION
REDUCTION- decrease in energy
Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION
REDUCTION? Correct Ans - THERAPUTICE RAPPORT- Re-establish
Communication
Unit 2: Nonverbal Behavior-
What is Proxemics? Correct Ans - Areas surrounding the body that
is considered an extension of self
, Unit 2: Nonverbal Behavior-
What is Kinesics? Correct Ans - Communication, posture/motion.
the non verbal message transmitted by motion and posture of the body.
Unit 2: Nonverbal Behavior-
What are the for Reasons for using CPI Stance? Correct Ans - 1.
Safety
2. Less Threatening
3. Show honor and respect
Unit 3: Paraverbal Communication-
What is Paraverbal Communication? Correct Ans - How we say
what we say
Unit 3: Paraverbal Communication-
Paraverbal Components (Total Voice Control) Correct Ans - Tone-
Avoid inflection of negativity
Volume- App. for dist. of situation
Cadiance- a good rate of rhythm
Unit 4:Verbal Escalation Intervention-
Identify the components of the CPI Verbal Escalation Continuum?
Correct Ans - 1. QUESTIONING- info. seeking, challenging (redirect, give
rational answers)
2. REFUSAL- non-compliance (Set Limits)
3. RELEASE- venting (Isolate, Let Vent)
4. INTIMIDATION- verbal or nonverbal threats (Take seriously, Get Help)
5. TENSION REDUCTION- restablish commumication (give time and space
and return to nromal routines)
Unit 4:Verbal Escalation Intervention-
What are the Keys to setting Limits in verbal escalation intervention?
Correct Ans - Limits should be simple, fair, resonable, enforceable
Unit 4:Verbal Escalation Intervention-
Name some Verbal Intervention Tecniques. Correct Ans - 1. Offer
Choices
2. Stay in the present
Unit 1. Name the 4 levels in the CPI Crisis Development Model Correct
Ans - Level 1- Anxiety = Supportive
Level 2- Defensive = Directive
Level 3- Acting out person = CPI
Level 4- Tension Reduction = Theraputic Rapport
Unit 1.
What is Level 1 in the Crisis Development Model? Correct Ans -
ANXIETY- A noticible change in someones typical behavior
Unit 1. What is Level 1 in Crisis Dev. Model Approach to Anxiety?
Correct Ans - SUPPORTIVE- nonjudgemental, empathetic
Unit 1. What is Level 2 of Crisis Dev. Model? Correct Ans -
DEFENSIVE- Beginning stage of loss of rationality
Unit 1. What is Level 2 of Crisis Dev. Model Approach to Defensive?
Correct Ans - DIRECTIVE- Set Limits, Persuasion, Choices
Unit 1. What is Level 3 of Crisis Dev. Model? Correct Ans - ACTING
OUT PERSON- Total Loss of Rationality
Unit 1.What is Level 3 of Crisis Dev. Model Approach Acting Out Person?
Correct Ans - NON VERBAL PHYSICAL CRISIS INTERVENTION- A set of
safe, non-harmful techniques that are to be used as a last resort when their
is danger to self or others, disruption to atmosphere
Unit 1.What is Level 4 of Crisis Dev. Model? Correct Ans - TENSION
REDUCTION- decrease in energy
Unit 1. What is Level 4 of Crisis Dev. Model Approach TENSION
REDUCTION? Correct Ans - THERAPUTICE RAPPORT- Re-establish
Communication
Unit 2: Nonverbal Behavior-
What is Proxemics? Correct Ans - Areas surrounding the body that
is considered an extension of self
, Unit 2: Nonverbal Behavior-
What is Kinesics? Correct Ans - Communication, posture/motion.
the non verbal message transmitted by motion and posture of the body.
Unit 2: Nonverbal Behavior-
What are the for Reasons for using CPI Stance? Correct Ans - 1.
Safety
2. Less Threatening
3. Show honor and respect
Unit 3: Paraverbal Communication-
What is Paraverbal Communication? Correct Ans - How we say
what we say
Unit 3: Paraverbal Communication-
Paraverbal Components (Total Voice Control) Correct Ans - Tone-
Avoid inflection of negativity
Volume- App. for dist. of situation
Cadiance- a good rate of rhythm
Unit 4:Verbal Escalation Intervention-
Identify the components of the CPI Verbal Escalation Continuum?
Correct Ans - 1. QUESTIONING- info. seeking, challenging (redirect, give
rational answers)
2. REFUSAL- non-compliance (Set Limits)
3. RELEASE- venting (Isolate, Let Vent)
4. INTIMIDATION- verbal or nonverbal threats (Take seriously, Get Help)
5. TENSION REDUCTION- restablish commumication (give time and space
and return to nromal routines)
Unit 4:Verbal Escalation Intervention-
What are the Keys to setting Limits in verbal escalation intervention?
Correct Ans - Limits should be simple, fair, resonable, enforceable
Unit 4:Verbal Escalation Intervention-
Name some Verbal Intervention Tecniques. Correct Ans - 1. Offer
Choices
2. Stay in the present
