hartmans nursing assistant care chapter 2
nonverbal communication
to communicate with out using words
communication
exchanging information
verbal communication
using words, writing or oral reports
objective information
based on what you see
subjective information
based on something you did not see.
senses
sight,hearing,touch,smell
non-medical terms
when speaking to residents or there family use
within residents reach
the call light should be
speak clearly
if a resident does not hear you, does not understand you should
be patient
if a resident is difficult to understand you should
slang
unprofessional form of words not to be used while communicating
cliches
phrases that are used over and over again
t
giving advice is inappropriate,asking why makes the resident defensive,yes or no
questions end conversations,be aware of your body language t or f
defense mechanisms
barriers of communication that residents may use to cope with tension or stress
culture
system of learned behaviors
impairment
loss of function or ability
vision impairment
can affect people of all ages
mental illness
normal functioning of emotional and intellectual abilities
combative
violent or hostile behavior
anger
natural emotion that has many causes
inappropriate
trying to establish personal rather than professional
nonverbal communication
to communicate with out using words
communication
exchanging information
verbal communication
using words, writing or oral reports
objective information
based on what you see
subjective information
based on something you did not see.
senses
sight,hearing,touch,smell
non-medical terms
when speaking to residents or there family use
within residents reach
the call light should be
speak clearly
if a resident does not hear you, does not understand you should
be patient
if a resident is difficult to understand you should
slang
unprofessional form of words not to be used while communicating
cliches
phrases that are used over and over again
t
giving advice is inappropriate,asking why makes the resident defensive,yes or no
questions end conversations,be aware of your body language t or f
defense mechanisms
barriers of communication that residents may use to cope with tension or stress
culture
system of learned behaviors
impairment
loss of function or ability
vision impairment
can affect people of all ages
mental illness
normal functioning of emotional and intellectual abilities
combative
violent or hostile behavior
anger
natural emotion that has many causes
inappropriate
trying to establish personal rather than professional
