APM #1: Application Portfolio Management (APM) CIS Exam ServiceNow with Complete Solutions!

What is APM and what assistance does it provide an organization? - ANSWER-Application Portfolio Management is a framework for managing enterprise Business Applications and software-based services. APM aids in - developing a comprehensive understanding of applications in the organization - identifying redundancy - decreasing budget/costs - identifying which applications to modernize/upgrade - deciding whether to invest, sustain or replace based on business need aligned to organizational goals What challenges can you address with APM (5)? - ANSWER--Redundant applications for similar functions -Increasing cost of owning and maintaining applications -Increasing demand to upgrade the existing applications for new functions -Conflict between in-house legacy applications and that of the vendors -Inadequate performance because of outdated applications What is the basic plugin for APM? - ANSWER-Application Portfolio Management () ***What plugins does APM activate if they are not already active (6)? - ANSWER-- Business Planner [ess_planner] - Demand Core [d_core] - Fiscal Calendar [l_calendar] - Performance Analytics - Content Pack - APM [] - Bubble Chart Widget for Service Portal [_workbench_widgets] - Tree Map [ap] What are the four standard Performance Analytics APM plugins and the one available by subscription? - ANSWER--Performance Analytics - Content Pack - Application Portfolio Management -Performance Analytics - Content Pack - Application Portfolio Management and Change Management -Application Portfolio Management, Performance Analytics - Problem Management - Performance Analytics - Content Pack - Financial Management for APM **By subscription - Performance Analytics Premium for APM ***What plugins are required for specific features in the APM module (4)? - ANSWER-- APM - ATF Tests [] - Business Stakeholders [ess_stakeholder] - Domain Support - Domain Extensions Installer - Performance Analytics Premium for APM [] Activate the following for additional: - PPM Standard [cial_planning_pmo] - Financial Management for APM [cial_management_for_apm] (and you get Performance Analytics - Content Pack - Financial Management for APM) ***What are the Roles Installed with APM (4)? - ANSWER-- APM Admin [sn__admin]: Create or Update Application records and access administration activities. ***Create/update/delete application categories.*** - APM Analyst [sn__analyst] : Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages. ***View/update/delete application indicator scores.*** ***- APM User [sn__user]: Access to ***create/update/delete applications***, view landscape, and roadmap