APM #3: Application Portfolio Management (APM) CIS Exam ServiceNow!

Problem: There is no single repository of applications. Applications are tracked in multiple spreadsheets. What is a solution? - ANSWER-Solution: APM is a single centralized system stores the applications inventory and all related data. Problem: There is no single definition of an application. For example - is SAP an application? What is a solution? - ANSWER-Solution: APM provides an unambiguous definition of a business application. Problem: The business value provided by an application is too subjective. What is a solution? - ANSWER-Solution: APM arrives at the business value created by an application using data points (objective assessment). Problem: There are too many business apps in the enterprise. What is a solution? - ANSWER-Solution: APM uses the objective assessments to rationalize your application portfolio. Decide which applications to retire, replace, or invest in. Problem: There is pressure to cut down the IT applications budgets. What is a solution? - ANSWER-Solution: In APM you can create programs to track your application rationalization efforts. What does Performance Analytics enable you to do? - ANSWER-Track, aggregate, and visualize key performance indicators over time, rather than reporting on a single point in time. What does the Performance Analytics - Content Pack - Application Portfolio Management plugin do? - ANSWER-Allows you to view the analyses of application portfolios in a landscape page, the application indicator scores in a dashboard, and the Application 360. What does the Performance Analytics Content Pack - Application Portfolio Management and Change Management do? - ANSWER-Allows to you access performance analytics metrics of business applications associated with change requests. What does the Application Portfolio Management, Performance Analytics, Performance Analytics - Content Pack - Problem Management do? - ANSWER-Allows you to access performance analytics metrics of business applications associated with problem management. Is it important to go through the Guided Setup when you are first setting up APM? - ANSWER-Yes, it is also a good tool to return to occasionally as you use APM. You may find you need to update categories, classifications, settings, etc. as your system matures. ***What capabilities does the APM user role have? - ANSWER-Access to create/update/delete applications, view landscape, and roadmap. ***What capabilities does the APM Admin role have? - ANSWER-Create or update application records and access administration activities. ***What capabilities does the APM analyst role have? - ANSWER-Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages. ***What capabilities does the APM Read user role have? - ANSWER-Access to view APM PA dashboards provided by the base system and the underlying tables from where the data for the dashboards are retrieved. What does the APM portal give you? - ANSWER-An enterprise-wide applications landscape view of your applications and other key metrics. How do you connect Business Applications to Business Service? - ANSWER--Three Hops: Business Application - Application Service; Application Services - Business Service Offering; Business Service Offering - Business Service