CHRA - Workplace Learning and Development Exam
Guide 2024 Solved 100%
Employee Orientation
A procedure for providing new employees with basic background information about the
firm
Training
means giving new or current employees the skills that they need to perform their jobs,
such as showing new salespeople how to sell your product.
Negligent Training
A situation where an employer fails to train adequately, and the employee subsequently
harms a third party.
Strategic Training Needs Analysis
identifies the training employees will need to fill these future jobs
Task Analysis
A detailed study of a job to identify the specific skills required.
Performance Analysis
Verifying that there is a performance deficiency and determining whether that deficiency
should be corrected through training or through some other means (such as transferring
the employee).
Competency Model
A graphic model that consolidates, usually in one diagram, a precise overview of the
competencies (the knowledge, skills, and behaviors) someone would need to do a job
well.
Design
means planning the overall training program including training objectives, delivery
methods, and program evaluation
Ability
the learner- trainee needs (among other things) the required reading, writing, and
mathematics skills.
The Cloud
Refers to placing software programs and services on vendors' remote servers, from
which they can then deliver these programs and services seamlessly to employees'
digital devices
Cloud-based Training
revolutionized training, by enabling employers to outsource much or all of their training
activities
Program Development
means actually assembling the program's training content and materials.
Implement
means actually provide the training, using one or more of the instructional methods we
discuss next.
On-the-job training (OJT)
Training a person to learn a job while working on it.
Apprenticeship Training
, A structured process by which people become skilled workers through a combination of
classroom instruction and on-the-job training
Job Instruction Training (JIT)
Listing each job's basic tasks, along with key points, in order to provide step-by-step
training for employees.
Programmed Learning
A systematic method for teaching job skills, involving presenting questions or facts,
allowing the person to respond, and giving the learner immediate feedback on the
accuracy of his or her answers.
Behavioral Modeling
A training technique in which trainees are first shown good management techniques in a
film, are asked to play roles in a simulated situation, and are then given feedback and
praise by their supervisor.
Modeling
watch live or video examples showing models behaving effectively in a problem
situation. Thus, the video might show a supervisor effectively disciplining a subordinate,
if teaching "how to discipline" is the aim of the training program.
Role-playing
the trainees get roles to play in a simulated situation; here they are to practice the
effective behaviors demonstrated by the models.
Social Reinforcement
The trainer provides reinforcement in the form of praise and constructive feedback.
Transfer of Training
trainees are encouraged to apply their new skills when they are back on their jobs.
Electronic Performance Support Systems (EPSS)
Sets of computerized tools and displays that automate training, documentation, and
phone support; integrate this automation into applications; and provide support that's
faster, cheaper, and more effective than traditional methods
Job Aids
A set of instructions, diagrams, or similar methods available at the job site to guide the
worker.
Computer-based training (CBT)
uses interactive computer-based systems to increase knowledge or skills
Videoconferencing
involves delivering programs over broadband lines, the Internet, or satellite.
interactive multimedia training
integrates text, video, graphics, photos, animation, and sound to create a complex
training environment with which the trainee interacts
Simulated Learning
means different things to different people
Virtual Classroom
Teaching method that uses special collaboration software to enable multiple remote
learners, using their PCs or laptops, to participate in live audio and visual discussions,
communicate via written text, and learn via content such as PowerPoint slides.
Diversity Training
Guide 2024 Solved 100%
Employee Orientation
A procedure for providing new employees with basic background information about the
firm
Training
means giving new or current employees the skills that they need to perform their jobs,
such as showing new salespeople how to sell your product.
Negligent Training
A situation where an employer fails to train adequately, and the employee subsequently
harms a third party.
Strategic Training Needs Analysis
identifies the training employees will need to fill these future jobs
Task Analysis
A detailed study of a job to identify the specific skills required.
Performance Analysis
Verifying that there is a performance deficiency and determining whether that deficiency
should be corrected through training or through some other means (such as transferring
the employee).
Competency Model
A graphic model that consolidates, usually in one diagram, a precise overview of the
competencies (the knowledge, skills, and behaviors) someone would need to do a job
well.
Design
means planning the overall training program including training objectives, delivery
methods, and program evaluation
Ability
the learner- trainee needs (among other things) the required reading, writing, and
mathematics skills.
The Cloud
Refers to placing software programs and services on vendors' remote servers, from
which they can then deliver these programs and services seamlessly to employees'
digital devices
Cloud-based Training
revolutionized training, by enabling employers to outsource much or all of their training
activities
Program Development
means actually assembling the program's training content and materials.
Implement
means actually provide the training, using one or more of the instructional methods we
discuss next.
On-the-job training (OJT)
Training a person to learn a job while working on it.
Apprenticeship Training
, A structured process by which people become skilled workers through a combination of
classroom instruction and on-the-job training
Job Instruction Training (JIT)
Listing each job's basic tasks, along with key points, in order to provide step-by-step
training for employees.
Programmed Learning
A systematic method for teaching job skills, involving presenting questions or facts,
allowing the person to respond, and giving the learner immediate feedback on the
accuracy of his or her answers.
Behavioral Modeling
A training technique in which trainees are first shown good management techniques in a
film, are asked to play roles in a simulated situation, and are then given feedback and
praise by their supervisor.
Modeling
watch live or video examples showing models behaving effectively in a problem
situation. Thus, the video might show a supervisor effectively disciplining a subordinate,
if teaching "how to discipline" is the aim of the training program.
Role-playing
the trainees get roles to play in a simulated situation; here they are to practice the
effective behaviors demonstrated by the models.
Social Reinforcement
The trainer provides reinforcement in the form of praise and constructive feedback.
Transfer of Training
trainees are encouraged to apply their new skills when they are back on their jobs.
Electronic Performance Support Systems (EPSS)
Sets of computerized tools and displays that automate training, documentation, and
phone support; integrate this automation into applications; and provide support that's
faster, cheaper, and more effective than traditional methods
Job Aids
A set of instructions, diagrams, or similar methods available at the job site to guide the
worker.
Computer-based training (CBT)
uses interactive computer-based systems to increase knowledge or skills
Videoconferencing
involves delivering programs over broadband lines, the Internet, or satellite.
interactive multimedia training
integrates text, video, graphics, photos, animation, and sound to create a complex
training environment with which the trainee interacts
Simulated Learning
means different things to different people
Virtual Classroom
Teaching method that uses special collaboration software to enable multiple remote
learners, using their PCs or laptops, to participate in live audio and visual discussions,
communicate via written text, and learn via content such as PowerPoint slides.
Diversity Training
