→
→
→ Providing Employee Training and Feedback
Performance Appraisal Review
→
→
Determining Salary Increases
→
Making Promotion Decisions
→
Step 1: Determining the Purpose of Making Termination Decisions
the Referral
➢
Conducting Personnel Research
➢
E.g., Forced-choice rating scale is good for determining
compensation but terrible for training purposes; 360-
degree feedback is excellent for improving employee
performance but is not for determining salary increases.
, Step 2: Identify Environmental & Subordinates
Cultural Limitations
→
➢
→
→
→ Customers
→
→
→
secret shoppers
Step 3: Determine Who Will
Self-Appraisal
Evaluate Performance
→
➢
→
➢
→
360-Degree Feedback
→
Multiple-Source Feedback
Supervisors Step 4: Select the Best Appraisal
Methods to Accomplish Goals
➢
Peers
Criteria
➢