SHARP Career Course 2024 ACTUAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+

SHARP Career Course 2024 ACTUAL EXAM QUESTIONS AND CORRECT DETAILED ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED A+ Stress has the ability to affect what four categories? - ANSWER- Cognitive, Behavior, Emotions, Physical What is stress? - ANSWER- a normal physical response to events that make you feel threatened or upset your balance in some way The stress response is also known as what? - ANSWER- Fight, Flight, or Freeze What is trauma? - ANSWER- an event outside of one's normal experience that causes intense fear for life what four areas does vicarious traumatization effect in the professional realm? - ANSWER- Performance, Morale, Relational and Behavioral what is traumatic stress? - ANSWER- the stress response to a traumatic event in which one is a victim or witness What are the ABCs for addressing vicarious trauma? - ANSWER- Awareness, Balance, Connection What is the difference between traumatic stress and vicarious trauma? - ANSWER- Traumatic stress is a victim's reaction and vicarious traumatization is the helper's reaction What is the definition of resilience? - ANSWER- the process of adapting well in the face of adversity, trauma, tragedy, threats or significant sources of stress How do the five dimensions of strength relate to resilience? - ANSWER- by helping to increase it Self care should cover which three aspects? - ANSWER- Body, Mind and Spirit What is self-care? - ANSWER- what people do for themselves to establish and maintain health and to prevent and deal with illness What are active listening practices and roadblocks? - ANSWER- Creating a safe environment, building a rapport and focus on issues What is the value of active listening and How will you use it in your role as SARC/VA? - ANSWER- Helps you connect to the complainant/victims and to appropriately asses their needs What are some techniques that will help you be effective at both receiving and sending information? - ANSWER- Engaging, Focusing, Thinking, Questioning, Clarifying, Paraphrasing and using "I" statements What are the four components to the effective communication model? - ANSWER- Sender, Receiver, Feedback, Verbal and non-verbal messages What is active listening? - ANSWER- A technique to understand what is being said a two way process to communicate Describe Active Listening Skills and behaviors - ANSWER- Acknowledge: provide verbal and non-verbal awareness of speaker Reflect: reflect feelings, experience or content "what I hear you saying is Probe: ask questions "can you clarify what you meant by" Support: shiw warmth and caring in your own way Be Quite: Give the person time to think as well as talk do not interrupt Paraphrase: summarize and clarify confusion "To confirm what I heard you say" What are the four communication styles - ANSWER- Aggressive, Passive Aggressive, Assertive and Passive what is the best way to make yourself aware of your unconscious nonverbal mannerisms? - ANSWER- practice, watch yourself in a mirror or record yourself what are some behaviors that maybe distractive to student learning? - ANSWER- Lots of moving, texting, looking down not paying attention Identify nonverbal communication components - ANSWER- Posture, Body orientation or movements, Facial expressions/gestures, General Appearance/clothing, personal boundaries, tone and inflection, eye contact Identify important communication boundaries that you should establish with a victim - ANSWER- Provide professional information only Separate appropriate vs inappropriate behavior Do not promote a false sense of security Ease into boundaries Discuss that you are an advocate and a coordinator Discuss with the victim all the resources that could help Guide the victim Do not let the victim get to connected Why is it important to maintain appropriate boundaries of communication - ANSWER- Models professional relationships, deliver services, and maintain accountability What are some boundary violations? - ANSWER- Giving the victims an unsolicited hug Inviting the victims to social activities Making decisions for the victim Offering to babysit the victims children Accept any gifts Sharing personal information What are four types of Army briefings? - ANSWER- Information brief, Decision briefing, Mission briefing, Staff briefing What is the difference between these briefing? - ANSWER- Information: Delivers the information in a form the audience can understand and use no conclusion or recommendations nor requires decisions Decisions: Obtains an answer to a question or results in a decision on a course presents a recommended solutions based on analysis Mission: Coordinates an effort toward accomplishing the mission Staff: co-ordinate unit efforts by informing the commander and staff of current situation What should the presentation introduction include? - ANSWER- introduction, name and duty title, Topic, purpose, motivator, Transition What is the goal of the motivator? - ANSWER- to gain the class attention: A quote or story What is the goal of the motivator - ANSWER- To gain the classes attention: A quote or story What is the transition? - ANSWER- Word or phrase that makes a shift from one thought to another How long should the presentation last? - ANSWER- Long enough to make sure all main points are covered What are important elements of a conclusion? - ANSWER- Summarize the talking points and transition out