BCOR 1030 Final Exam 2023 Questions and Answers with complete solution

BCOR 1030 Final Exam 2023 Questions and Answers with complete solution How does culture influence communication? it provides a framework that shapes the messages you send and receive everyday High context cultures gather subtle information from facial expressions, vocal cues, and even silence in interpreting messages Low context cultures rely on language and meanings of words Individualistic cultures value their own interests more than the group Collectivist cultures value the group interests more than their own Decentralized power cultures value distribution of power to the people Centralized Power value a more concentrated or narrow distribution of power. The power is in one person or a select few. Low uncertainty avoidance people tolerate uncertainty and accept they can't predict the future High uncertainty avoidance people don't like uncertainty and structure their lives to provide predictability Short term orientation value fulfilling social obligations and saving face Long term orientation value commitment, thriftiness, and perserverance Masculine culture value more traditional roles for men and women Feminine culture value caring for the less fortunate and enhancing overall quality of life Sex biological characteristics present at birth (male/female) Gender cultural and psychological characteristics (man/woman) Rapport talk focused on developing relationships Report talk focused on sharing information Five components of emotional intelligence 1. self-awareness 2. self-regulation 3. motivation 4. empathy 5. social skills Blues thoughtful, loyal, opinionated, sincere, self-righteous Reds visionary, decisive, demanding, logical, insensitive Whites agreeable, generous, stubborn, kind, indecisive Yellows happy, impulsive, spontaneous, irresponsible, charismatic Conflict styles avoider, accommodator, compromiser, competitor, collaborator Avoider an individual with a low concern for task and a low concern for people Accommodator an individual with a low concern for task and a high concern for people Competitor an individual with a high concern for task and a low concern for people Collaborator an individual with a high concern for task and a high concern for people Compromiser an individual with a moderate concern for task and a moderate concern for people PUGSS Model P = Describe the Problem U = Achieve Understanding G = Identify Goals S = Brainstorm Solutions S = Select the best Solution P describe the problem U achieve understanding G identify goals First S brainstorm solutions Second S select the best solution Strategies for managing conflict in the workplace PUGSS Upward communication communication that flows from subordinate to superior Horizontal communication communication between peers Downward communication communication that flows from superiors to subordinates DRGRAC Method DR - Desired Results G - Guidelines R - Resources A - Accountability C- Consequences Advantages of teamwork - Teams have more information available to them than individuals do. - Teams stimulate creativity. - Teamwork increases the likelihood that we'll remember what we discuss because we're actively involved in the discussion. - Team members are usually more satisfied with a decision if they are involved in the discussion. - Team members learn about themselves through feedback they receive from their fellow team members. Disadvantages of teamwork - One individual may dominate the discussion. - Team members may pressure others to conform. - Team members may rely too much on just a few people. - Teamwork takes more time than working individually. - Teams have difficulty rebuilding trust once trust has eroded. Characteristics of effective teams 1. Specify a Clear, Elevating Goal 2. Develop a Results-Driven Structure 3. Include competent team members 4. Unified commitment 5. A collaborative climate 6. Standards of excellence 7. External support and recognition 8. Principled leadership Virtual teams a team interacts via channels other than face-to-face communication. Differences between virtual teamwork and face to face teamwork 1. Anonymity 2. Physical Appearance 3. Distance 4. Time Norms standards that determine what behavior is appropriate and inappropriate in a group. Task roles behaviors that help a group achieve its goal and accomplish its work Role the consistent way someone communicates with others in a team, based on the person's own expectations and what others on the team expect of the person. Social roles behaviors that manage relationships and affect group climate; these roles help resolve conflict and enhance the flow of communication