BCOR 1030 Final

BCOR 1030 Final six principles of communication 1. communication is needed to meet many needs 2. communication is governed by rule 3. communication is verbal and nonverbal 4. communication has content and relational dimensions 5. some messages metacommunicate 6. people give communication meaning the communication process a sender will encode a message and then send that message through a channel to the reciever. The reciever will then decode the message and send feedback to the sender. context is the everything about the communication process besides the noise. Noise is any outside distraction. message consists of verbal and nonverbal behaviors which people give meaning to sender the source of the idea being communicated encoder the sender when they put their idea in a form of language or nonverbal behavior to communicate it reciever the person who will decode the message decode to interpret the message channel pathway used for communication context the physical or psychological environment in which a message is communicated noise anything that interferes with a reciever's ability to decode a message physical noise literal background noise in the room psychological noise fatigue or hunger feedback a reciever's various verbal and nonverbal reactions to a message the six principles elements of communication 1. communicayion is the creation and exchange of messages 2. communication required senders and receivers 3. communication occurs in multiple channels 4. communication is affected by context 5. communication includes noise and feedback 6. communication is dynamic formal professional networks professional relationships that generally have clear lines of authoirty and reporting structures, standard set of responsibilities, and require accountability to other members of the network downward communication flows from superiors to subordinates upward communication flows from subordinates to superiors lateral/horizontal communication flows among peers and colleagues with relatively qual positions in the organization formality protocols, rules, structure, and politeness associated with formal professional networks informal professional networks voluntary professional connections, such as friends with coworkers, rather than formal reporting structures informal communication generally less bound by protocols, rules, structure, and politeness four principles of effective communication in professional networks 1. formal professional networks 2. informal professional networks 3. networkers use and emply many forms of channels to stay connected 4. networkers build broad professional communication networks credibility the quality of being trusted and believed in post-trust era people view businesses as operating against the publics best interest and the majoirty of employees view their leaders and colleagues skeptically rapport sense of harmony, goodwill, and caring among people active listening a person's willingness and ability to hear and understand, it involves bringing about and finding common ground, connecting to each other, and opening nrew possibilities. Credible communicators... 1. invest in building trust 2. develop rapport 3. listen actively 4. maintain values and accountability 5. know/adapt to their audience the six characteristics of competent communicators 1. self awareness 2. adaptability 3. cognitive complexity 4. empathy 5. emotional intelligence 6. ethics self awareness ability to see how your behavior affects others adaptability ability to modify your behaviors as the situation needs cognitive complexity ability to consider a variety of explanations and understand a given situation in multiple ways empathy ability to identify and feel what others around you are feeling emotional intelligence ability to understand, express, and manage emotions, and use emotion to facilitate thought ethics ability to treat people fairly, communicate honestly, and avoid immoral or unethical behavior culture the totality of learned shared symbols, languages, vaules, and norms that distinguish one group from another co-culture group of people who share the same values, customs, and norms related to mutual interests or characteristics besides their national citizenship primary forms of human diversity race, ethnicity, nationality, socioeconomic status, disability status, sex, gender, sexuality, religion, generational identity race difference in physical characteristics like skin and hair color that are assumed to be of a genetic or biologic basis ethnicity a persons perception of their ancestry/heritage nationality status as a citizen of a certain country socioeconomic status measure of a persons financial and social position relative to that of others disability status how people differ in physical and mental capabilities physical disability blindess or deafness cognitive disability autism or dyslexia individualistic culture culture where people believe in the responsibility for themselves collectivistic culture culture where peoples primary responsibility is to their families, communities, and employers low context culture culture where you're expected to be direct, say what you mean, use concrete language high context culture culture where you communicate in an indirect way to maintain harmony and avoid conflict low power difference culture where all individuals are beleieved to be equal and no one person or group should have excessive power high power distance culture where certain groups or individuals are deserving of more power than others, and respecting that is more important than equality high uncertainty avoidance culture that is drawn to familiarity and tasks that are unlikely to result in failure low uncertainty avoidance culture that is open to new situations and tend to be more inviting of new ideas/people masculine culture a culture in which masculine traits such as ambition, achievement, and acquision of material goods is valued in society feminine culture a culture in which feminine traits such as nuturing, quality of life, and service to others are valued in society the five major cultural dimensions 1. individualistic and collectivistic 2. low or high context 3. difference in power distance 4. difference in uncertainty avoidance 5. difference in masculine and feminine stereotyping a generalization about a group of people that has influence on the way we perceieve and treat others cultural centrism belief that your own culture is superior projected cognitive similarity tendency to assume they share your cultural norms and values outgroup homogeneity effect tendency to think all members of a group are the same 8 primary nonverbal communication channels 1. Facial displays 2. Kinesics 3. Haptics 4. Vocalics 5. Proxemics 6. Physical appearance 7. Chronemics 8. Artifacts Kinesics body language and movement Haptics touch, body language of hands and arms