SHRM – CP SCP PRACTICE EXAM QUESTIONS AND ANSWERS

What company is using a corporate strategy of differentiation? A company develops a product that is uniquely easy to use and charges a premium price. What type of learners acquire knowledge most effectively through a hands-on approach? Kinesthetic learners Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:02 / 0:15 Full screen What financial document lists the revenues, expenses, and profits of an organization for a designated period of time? Income Statement How can data analytics be used to improve employee recruitment and retention? Predicting employee preferences and aligning HR practices accordingly Chain of command refers to the... Line of authority within an organization After conducting a reference background check, HR discovers that a leading candidate misrepresented dates of previous employment on both the resume and the job application. What is the most probable outcome of learning this information? Do not extend an offer of employment An organization conducts a pay survey and finds that some of its key employees are underpaid. They want to raise the pay for these employees but are concerned about adding to their salary burden. Which of the following is their BEST option? Incentive pay What solution should the HR consultant suggest to improve training for new hires? Evaluate and enhance the company's orientation and onboarding program What is the ESSENTIAL concept behind the stakeholder theory? An organization affects and is affected by complex interests What action reflects the requirements of due process in a disciplinary process? Ensuring that disciplined employees have a chance to defend themselves What type of strike occurs without the approval of union leadership? Wildcat strikes Do heterogeneous teams generally outperform homogeneous teams? Yes, but only if they are well managed. Which of the following is a compensable factor? Skills What is an example of implicit culture? Values When is knowledge management MOST productive? When it focuses on sharing organizational learning and reducing knowledge loss Based on the upstream/downstream metaphor for resolving the standardization/localization dilemma, which of the following activities is more likely to be driven at the global, rather than local, level? Goal setting What would be the best way for HR to bring in more qualified applicants? Post job openings on Internet job sites and examine the effect on the applicant pool. What would be the best way for HR to address the senior leaders' concerns about turnover? Tell senior management that HR will do an analysis of the current turnover rate across fiscal years to determine if the turnover rate has changed drastically. What would be the most effective step to avoid unwanted turnover in the future? Develop and administer an employee satisfaction survey that solicits candid feedback about employee perceptions. What is the PRIMARY reason for developing workforce diversity programs? To enhance productivity What is the primary advantage of a balanced scorecard approach to measuring organizational performance? It allows organizations to assess intangibles. What policy encourages employees to speak to management first regarding suggestions, concerns, or complaints? Open door HR management decides to create a shared services center for career development counseling. Several months later, management notes high turnover in HR offices throughout the organization. What is the most likely reason for this outcome? Poor management of the extended effects of an organizational change An organizational effectiveness and development (OED) initiative focuses on several departments that are expanding or facing future challenges. What type of OED intervention is this? Team Over five years, an employee has been promoted from Scientist I to Scientist III and then laterally moved to the operations department as Engineer III, a position more routine than previous jobs. The employee performed well in previous positions but is clearly performing poorly in the current one. What action should the employee's manager consider? Transfer A manager leaves an organization to follow a transferred spouse. Which recruiting practice would be readily accessible to current employees and help the employer pinpoint and identify qualified internal candidates for the open job? Job posting A risk scorecard provides a weighted number for each event or threat and the probability of that threat occurring. Which other factors are needed to complete a threat ranking index? Speed of onset, existing mitigation, and severity of impact What document legally authorizes a person to take employment in another country? Work permit What is the best way to address a high volume of annual staffing fluctuations and the need to onboard new employees quickly? Seasonal workers What does an effective pre- and post-test training assessment measure? Changes in knowledge before and after training