BUSINESS ADMINISTRATION CORE EXAM
1. A business owned by two or more persons who have unlimited liability is called a
A. sole proprietorship.
B. corporation.
C. cooperative.
D. general partnership.
2. Which of the following statements contains the most relevant information to include in a business
report
about the specific market share of computer manufacturers during a particular time frame:
A. Apple Computers held the fifth highest share of the computer market in 2014.
B. In 2014, Hewlett-Packard shipped more computers than Dell or Apple.
C. Hewlett-Packard, Dell, Lenovo, Toshiba, and Apple sold more computers in 2014 than other
computer manufacturers.
D. In 2014, Hewlett-Packard held 27.6 percent of the market share, followed by Dell, which held
24.3 percent.
3. The best way for Melissa to determine if her company will pay the tuition for the class that she is
taking at
the community college is by
A. asking her college counselor.
B. reading the employee handbook.
C. reviewing the production schedule.
D. submitting a formal proposal.
4. Chad's friend wrote down instructions for him to change the oil in his car. Chad makes sure he follows
the direction to put something for catching the oil in place first, so it doesn't spill everywhere. Which of
the
following steps for following directions does this situation illustrate:
A. Accept responsibility
B. Ask
C. Note key words
,D. Go in order
5. Which of the following is a component of verbal communication between individuals:
A. Eye contact
B. Body posture
C. Facial expression
D. Listening
6. "This is an exciting new opportunity for you," says Jane's boss. Which of the following nonverbal cues
would appropriately reinforce that message?
A. Focusing eyes on the computer
B. Slouching
C. Smiling
D. Looking out the window
7. What communication style is most appropriate to use when you are providing a friend with personal
advice?
A. Formal
B. Empathic
C. Judgmental
D. Businesslike
8. Businesspeople are more likely to accept a new idea if the idea will
A. require additional resources.
B. improve a situation.
C. impact the economy.
D. involve a lot of risk.
9. What should you do if you phone an important customer and the customer indicates that you have
called
at a bad time?
A. Explain that the call will be short.
B. Try to continue the conversation.
, C. Ask the customer to call you back.
D. Offer to schedule a second call.
10. To contribute to a discussion in a useful way, you should avoid
A. paying attention when others are speaking.
B. stating opinions and stick to the facts.
C. talking about what's on your mind.
D. blurting out statements without thinking.
11. What is a key to effective note-taking?
A. Capturing details
B. Active listening
C. Creative thinking
D. Using an outline
12. Yvonne wants to create a visual aid that will easily show how her company budget is divided among
three departments. Which visual aid should she use?
A. An area graph
B. A bar graph
C. A line graph
D. A pie chart
13. Written communication is not effective when readers must
A. find the information they need within the communication.
B. follow the writer's logical train of thought.
C. work to understand what the communication means.
D. spend a minimum amount of time reading the communication.
14. The following information appears at the end of all of Molly's outgoing emails: Molly S. Glenn;
Assistant
Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047;
. This information is Molly's email
A. signature.
B. attachment.
1. A business owned by two or more persons who have unlimited liability is called a
A. sole proprietorship.
B. corporation.
C. cooperative.
D. general partnership.
2. Which of the following statements contains the most relevant information to include in a business
report
about the specific market share of computer manufacturers during a particular time frame:
A. Apple Computers held the fifth highest share of the computer market in 2014.
B. In 2014, Hewlett-Packard shipped more computers than Dell or Apple.
C. Hewlett-Packard, Dell, Lenovo, Toshiba, and Apple sold more computers in 2014 than other
computer manufacturers.
D. In 2014, Hewlett-Packard held 27.6 percent of the market share, followed by Dell, which held
24.3 percent.
3. The best way for Melissa to determine if her company will pay the tuition for the class that she is
taking at
the community college is by
A. asking her college counselor.
B. reading the employee handbook.
C. reviewing the production schedule.
D. submitting a formal proposal.
4. Chad's friend wrote down instructions for him to change the oil in his car. Chad makes sure he follows
the direction to put something for catching the oil in place first, so it doesn't spill everywhere. Which of
the
following steps for following directions does this situation illustrate:
A. Accept responsibility
B. Ask
C. Note key words
,D. Go in order
5. Which of the following is a component of verbal communication between individuals:
A. Eye contact
B. Body posture
C. Facial expression
D. Listening
6. "This is an exciting new opportunity for you," says Jane's boss. Which of the following nonverbal cues
would appropriately reinforce that message?
A. Focusing eyes on the computer
B. Slouching
C. Smiling
D. Looking out the window
7. What communication style is most appropriate to use when you are providing a friend with personal
advice?
A. Formal
B. Empathic
C. Judgmental
D. Businesslike
8. Businesspeople are more likely to accept a new idea if the idea will
A. require additional resources.
B. improve a situation.
C. impact the economy.
D. involve a lot of risk.
9. What should you do if you phone an important customer and the customer indicates that you have
called
at a bad time?
A. Explain that the call will be short.
B. Try to continue the conversation.
, C. Ask the customer to call you back.
D. Offer to schedule a second call.
10. To contribute to a discussion in a useful way, you should avoid
A. paying attention when others are speaking.
B. stating opinions and stick to the facts.
C. talking about what's on your mind.
D. blurting out statements without thinking.
11. What is a key to effective note-taking?
A. Capturing details
B. Active listening
C. Creative thinking
D. Using an outline
12. Yvonne wants to create a visual aid that will easily show how her company budget is divided among
three departments. Which visual aid should she use?
A. An area graph
B. A bar graph
C. A line graph
D. A pie chart
13. Written communication is not effective when readers must
A. find the information they need within the communication.
B. follow the writer's logical train of thought.
C. work to understand what the communication means.
D. spend a minimum amount of time reading the communication.
14. The following information appears at the end of all of Molly's outgoing emails: Molly S. Glenn;
Assistant
Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047;
. This information is Molly's email
A. signature.
B. attachment.
