Texas Roadhouse Final Exam Latest Version Actual
Questions and Answers 100% Correct
What is the Texas Roadhouse story?
Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items
and dressings, ice cold beer, and legendary margaritas
What is the First Time Guest Program?
Identifying and WOWing guests who have never eaten at Texas Roadhouse
Circle all the items that create the proper Texas Roadhouse uniform
Black/Brown belt, Black Texas Roadhouse t-shirt, Maroon apron, nametag, slip-
resistance black/brown shoes, nonfrayed dark blue jeans, Hair up
Define the term "86"
An item is no longer available
Define the term "in the weeds"
Someone is behind in their job duties and needs help
What is the Service with Heart?
Ensuring a guest's experience is legendary, Making the guest's day, Doing more than is
expected by the guest, service that is friendly and fun
What are examples of "Full hands in, Full hands out?"
Bring entrees, appetizers, and salads to the table, taking all dirty dishes and glasses
back to the dish area
Define the term "Flagging"
Placing a bev nap in front of a guest to signify they have been greeted
Who is responsible for cleaning and stocking the Server Alley?
Servers
Why is "pre-bussing" important?
Helps with faster table turns, it gives the guest more room to enjoy their dining
experience, it reduces SA trips to and from the kitchen
What are the main categories of Salesmanship?
Suggestive selling, upselling and sharing
Placing ideas or steering a guest toward product you think they will like is known
as:
Suggestive selling
What are examples of upselling?
Selling higher-priced or better-quality items, ordering top-shelf liquor for the drinks,
adding a "smother" and/or "loaded" to the entree
Why is the pivot point system used?
It avoids the auctioning off of food and helps the food runners, assists the kitchen, and
makes splitting checks easier
What is the proper pivot point system for trays?
12
43
What is the proper pivot system for tables?
, Wall
23
14
What are the most important actions when taking an order?
Writing down the order, repeating back to guest
What are acceptable forms of ID?
Military, state issued-ID, passport, and driver's license.
Card everyone who looks under what age?
30
When a guest orders a steak, what questions are asked?
"How would you like that cooked?", "Would you like your steak smothered?"
An item that has been overcooked and must be replaced with a new item is
known as:
recook
An item that is not cooked to the guest's satisfaction and must be placed back on
the grill is known as:
Upcook
What information should go on a recook/upcook ticket?
Items and temperatures, table number and pivot point, server name and time
Who runs recooks/upcooks?
Manager
What are some key responses to use when a guest asks for something?
Absolutely, My pleasure!
Which items are needed to cash out?
A sales report with a signature from checkers, all credit card receipts, and cash due
When clocking out, what percentage of tips should be claimed?
100%
What is the greet time for a table?
15-45 seconds
What is the proper way to suggest drinks and appetizers?
Be specific, upsell, take and ring in drink and appetizer orders
What is the proper delivery time of drinks?
2-3 minutes
Deliver appetizers within:
6-8 minutes
Salads are delivered within
5 minutes
Entrees are delivered within:
12-15 minutes
Visiting tables within 2-3 minutes after food is delivered is known as:
Check back
While the guest enjoy their meals, be
kind, courteous, and respectful
At the end of the meal:
Deliver change; never assume you can keep it, Invite the guests back, bring to-go
supplies if needed, give a heartfelt farewell
Questions and Answers 100% Correct
What is the Texas Roadhouse story?
Hand-cut steaks, fall off the bone ribs, fresh baked bread, made from scratch side items
and dressings, ice cold beer, and legendary margaritas
What is the First Time Guest Program?
Identifying and WOWing guests who have never eaten at Texas Roadhouse
Circle all the items that create the proper Texas Roadhouse uniform
Black/Brown belt, Black Texas Roadhouse t-shirt, Maroon apron, nametag, slip-
resistance black/brown shoes, nonfrayed dark blue jeans, Hair up
Define the term "86"
An item is no longer available
Define the term "in the weeds"
Someone is behind in their job duties and needs help
What is the Service with Heart?
Ensuring a guest's experience is legendary, Making the guest's day, Doing more than is
expected by the guest, service that is friendly and fun
What are examples of "Full hands in, Full hands out?"
Bring entrees, appetizers, and salads to the table, taking all dirty dishes and glasses
back to the dish area
Define the term "Flagging"
Placing a bev nap in front of a guest to signify they have been greeted
Who is responsible for cleaning and stocking the Server Alley?
Servers
Why is "pre-bussing" important?
Helps with faster table turns, it gives the guest more room to enjoy their dining
experience, it reduces SA trips to and from the kitchen
What are the main categories of Salesmanship?
Suggestive selling, upselling and sharing
Placing ideas or steering a guest toward product you think they will like is known
as:
Suggestive selling
What are examples of upselling?
Selling higher-priced or better-quality items, ordering top-shelf liquor for the drinks,
adding a "smother" and/or "loaded" to the entree
Why is the pivot point system used?
It avoids the auctioning off of food and helps the food runners, assists the kitchen, and
makes splitting checks easier
What is the proper pivot point system for trays?
12
43
What is the proper pivot system for tables?
, Wall
23
14
What are the most important actions when taking an order?
Writing down the order, repeating back to guest
What are acceptable forms of ID?
Military, state issued-ID, passport, and driver's license.
Card everyone who looks under what age?
30
When a guest orders a steak, what questions are asked?
"How would you like that cooked?", "Would you like your steak smothered?"
An item that has been overcooked and must be replaced with a new item is
known as:
recook
An item that is not cooked to the guest's satisfaction and must be placed back on
the grill is known as:
Upcook
What information should go on a recook/upcook ticket?
Items and temperatures, table number and pivot point, server name and time
Who runs recooks/upcooks?
Manager
What are some key responses to use when a guest asks for something?
Absolutely, My pleasure!
Which items are needed to cash out?
A sales report with a signature from checkers, all credit card receipts, and cash due
When clocking out, what percentage of tips should be claimed?
100%
What is the greet time for a table?
15-45 seconds
What is the proper way to suggest drinks and appetizers?
Be specific, upsell, take and ring in drink and appetizer orders
What is the proper delivery time of drinks?
2-3 minutes
Deliver appetizers within:
6-8 minutes
Salads are delivered within
5 minutes
Entrees are delivered within:
12-15 minutes
Visiting tables within 2-3 minutes after food is delivered is known as:
Check back
While the guest enjoy their meals, be
kind, courteous, and respectful
At the end of the meal:
Deliver change; never assume you can keep it, Invite the guests back, bring to-go
supplies if needed, give a heartfelt farewell
