Effective Listening Skills - An essential
for good communication
Listening is a significant part of communication process. Communication cannot take place until and
unless a message is heard and retained thoroughly and positively by the receivers/listeners.
Listening is a dynamic process. Listening means attentiveness and interest perceptible in the
posture as well as expressions. Listening implies decoding (i.e., translating the symbols into
meaning) and interpreting the messages correctly in communication process.
Listening differs from hearing in sense that:
Hearing implies just perceiving the sounds while listening means listening with
understanding whatever you are listening. Both the body as well as mind is involved in
listening process.
Listening is an active process while hearing is a passive activity.
Hearing is an effortless activity while listening is an act requiring conscious efforts,
concentration and interest. Listening involves both physical and psychological efforts.
Effective listening requires both deliberate efforts and a keen mind. Effective listeners appreciate
flow of new ideas and information. Organizations that follow the principles of effective listening are
always informed timely, updated with the changes and implementations, and are always out of crisis
situation. Effective listening promotes organizational relationships, encourages product delivery and
innovation, as well as helps organization to deal with the diversity in employees and customers it
serves.
To improve your communication skills, you must learn to listen effectively. Effective listening gives
you an advantage and makes you more impressive when you speak. It also boosts your
performance.
Effective Listening Skills
1. Discover your interests’ field.
2. Grasp and understand the matter/content.
3. Remain calm. Do not loose your temper. Anger hampers and inhibits communication. Angry
people jam their minds to the words of others.
4. Be open to accept new ideas and information.
5. Jot down and take a note of important points.
6. Work upon listening. Analyze and evaluate the speech in spare time.
7. Rephrase and summarize the speaker’s ideas.
8. Keep on asking questions. This demonstrates that how well you understand the speaker’s
ideas and also that you are listening.
9. Avoid distractions.
10. “Step into the shoes of others”, i.e., put yourself in the position of the speaker and observe
things from his view point. This will help creating an atmosphere of mutual understanding
and improve the exchange of ideas in communication process.
, Characteristics of Good and Effective Listener
Good and effective listener tries to give maximum amount of thought to the speaker’s ideas being
communicated, leaving a minimum amount of time for mental exercises to go off track. A good
listener:
1. Is attentive- Good listener must pay attention to the key points. He should be alert. He
should avoid any kind of distraction.
2. Do not assume- Good listener does not ignore the information he considers is unnecessary.
He should always summarize the speaker’s ideas so that there is no misunderstanding of
thoughts of speakers. He avoids premature judgments about the speakers message.
3. Listen for feelings and facts- Good listener deliberately listens for the feelings of the
speaker. He/She concentrates totally on the facts. He/She evaluates the facts objectively.
His/Her listening is sympathetic, active and alert. He/She keenly observes the gestures,
facial expression and body language of the speaker.
In short, a good listener should be projective (i.e. one who tries to understand the views of
the speaker) and empathic (i.e. one who concentrates not only on the surface meaning of
the message but tries to probe the feelings and emotions of the speaker).
4. Concentrate on the other speakers kindly and generously- A good listener makes
deliberate efforts to give a chance to other speakers also to express their thoughts and
views. He tries to learn from every speaker. He evaluates the speaker’s ideas in spare time.
He focuses on the content of the speaker’s message and not on the speaker’s personality
and looks.
5. Opportunizes- A good listener tries to take benefit from the opportunities arising. He asks
“What’s in it for me?”
To conclude, effective listening enhances the communication quality. It makes all attentive. It
encourages optimistic attitude, healthy relations and more participation. It leads to better decision-
making in an organization. Effective listening is directly related to our ability to do team work. It must
be noted that “We listen at about an efficiency rate of 25 percent maximum, and we remember only
about 50 percent of what is delivered during a ten minute speech/lecture/communication.”
for good communication
Listening is a significant part of communication process. Communication cannot take place until and
unless a message is heard and retained thoroughly and positively by the receivers/listeners.
Listening is a dynamic process. Listening means attentiveness and interest perceptible in the
posture as well as expressions. Listening implies decoding (i.e., translating the symbols into
meaning) and interpreting the messages correctly in communication process.
Listening differs from hearing in sense that:
Hearing implies just perceiving the sounds while listening means listening with
understanding whatever you are listening. Both the body as well as mind is involved in
listening process.
Listening is an active process while hearing is a passive activity.
Hearing is an effortless activity while listening is an act requiring conscious efforts,
concentration and interest. Listening involves both physical and psychological efforts.
Effective listening requires both deliberate efforts and a keen mind. Effective listeners appreciate
flow of new ideas and information. Organizations that follow the principles of effective listening are
always informed timely, updated with the changes and implementations, and are always out of crisis
situation. Effective listening promotes organizational relationships, encourages product delivery and
innovation, as well as helps organization to deal with the diversity in employees and customers it
serves.
To improve your communication skills, you must learn to listen effectively. Effective listening gives
you an advantage and makes you more impressive when you speak. It also boosts your
performance.
Effective Listening Skills
1. Discover your interests’ field.
2. Grasp and understand the matter/content.
3. Remain calm. Do not loose your temper. Anger hampers and inhibits communication. Angry
people jam their minds to the words of others.
4. Be open to accept new ideas and information.
5. Jot down and take a note of important points.
6. Work upon listening. Analyze and evaluate the speech in spare time.
7. Rephrase and summarize the speaker’s ideas.
8. Keep on asking questions. This demonstrates that how well you understand the speaker’s
ideas and also that you are listening.
9. Avoid distractions.
10. “Step into the shoes of others”, i.e., put yourself in the position of the speaker and observe
things from his view point. This will help creating an atmosphere of mutual understanding
and improve the exchange of ideas in communication process.
, Characteristics of Good and Effective Listener
Good and effective listener tries to give maximum amount of thought to the speaker’s ideas being
communicated, leaving a minimum amount of time for mental exercises to go off track. A good
listener:
1. Is attentive- Good listener must pay attention to the key points. He should be alert. He
should avoid any kind of distraction.
2. Do not assume- Good listener does not ignore the information he considers is unnecessary.
He should always summarize the speaker’s ideas so that there is no misunderstanding of
thoughts of speakers. He avoids premature judgments about the speakers message.
3. Listen for feelings and facts- Good listener deliberately listens for the feelings of the
speaker. He/She concentrates totally on the facts. He/She evaluates the facts objectively.
His/Her listening is sympathetic, active and alert. He/She keenly observes the gestures,
facial expression and body language of the speaker.
In short, a good listener should be projective (i.e. one who tries to understand the views of
the speaker) and empathic (i.e. one who concentrates not only on the surface meaning of
the message but tries to probe the feelings and emotions of the speaker).
4. Concentrate on the other speakers kindly and generously- A good listener makes
deliberate efforts to give a chance to other speakers also to express their thoughts and
views. He tries to learn from every speaker. He evaluates the speaker’s ideas in spare time.
He focuses on the content of the speaker’s message and not on the speaker’s personality
and looks.
5. Opportunizes- A good listener tries to take benefit from the opportunities arising. He asks
“What’s in it for me?”
To conclude, effective listening enhances the communication quality. It makes all attentive. It
encourages optimistic attitude, healthy relations and more participation. It leads to better decision-
making in an organization. Effective listening is directly related to our ability to do team work. It must
be noted that “We listen at about an efficiency rate of 25 percent maximum, and we remember only
about 50 percent of what is delivered during a ten minute speech/lecture/communication.”
