UPDATED IAHSS Advanced Training for Healthcare Security Personnel TEST QUESTIONS ANSWERED CORRECTLY LATEST 2024

What is the primary role of a security officer in crime prevention? - ANSWER Reduce the opportunity for a person to commit a crime. Crime prevention is the anticipation, recognition, and appraisal of a crime risk. It also involves what? - ANSWER Initiating some action to remove or reduce the risk. What must be done about life safety deficiencies found in the hazard surveillance tour? - ANSWER Correct them immediately. What is the purpose of crime analysis? - ANSWER Identify problems and develop strategies to reduce the problems. Which of the following is easier and more cost efficient for an institution? - ANSWER Building in security systems during the building design. Healthcare facilities that provide _______________ customer service motivates customers to tell others about these organizations. - ANSWER Excellent Process improvement in customer service can be measured how? - ANSWER Surveys, Monitoring Performance, Benchmarking, and Service Standards. ___________ can be an excellent way to measure customer service and improve performance. - ANSWER Feedback What are elements in improving customer service? - ANSWER Identify Customers, Attitude, Communication and Training. Communication is ______________. - ANSWER 93% body language and 7% words. Which legal test takes into account neighborhood crime rates, industry standards, and the owner's experience at other locations? - ANSWER Totality of circumstances. The major source of premise liability in healthcare is from _________ . - ANSWER Slips and falls. Property owners have a _________________ duty to maintain the property in a __________________ condition. - ANSWER legal... reasonably safe What elements are necessary to establish negligence in a premise liability case? - ANSWER Duty to the plaintiff, failure to meet the duty and breech of a duty caused an injury. Which risk factors should security officers identify? - ANSWER Burned out lights, breached fence lines and slip and fall hazards. Failure to conduct routine patrol can ultimately result in what? - ANSWER An increase in security spending and a liability exposure. K-9 patrol teams can be particularly effective in dealing with which situation? - ANSWER Emergency department violence. Bicycle patrol is? - ANSWER Faster than foot patrol and a vehicle in heavy traffic. __________ patrol contributes, more than any other method of patrol, to excessive socialization. - ANSWER Foot Security officers should have a valid driver's license if they are going to do what? - ANSWER Operate a motorized vehicle, conduct vehicle patrols on client property or transport authorized personnel. A security officer responding to a crime scene should do what? - ANSWER Respond as quickly as possible, observing all safety practices. After arriving at a crime scene, what should the security officer do first? - ANSWER Protect his or her personal safety. Which of these is an example of factual evidence? - ANSWER Physical evidence. Which of these should an office follow to be able to testify that the evidence presented has merit? - ANSWER Proper chain of custody. Why are initial information gathering and proper note-taking key to a successful investigation? - ANSWER 1) They memorialize information gathered at the scene from those involved. 2) They refresh your memory for later report writing purposes. 3) They are subject to discovery in a criminal case and thus can be subpoenaed. When dealing with a personal-gain informant, what should the officer do? - ANSWER Document the officer's interaction with the informant. Which of the following is not a recommended guideline when an outside agency conducts an undercover investigation? - ANSWER Insist that all security department staff receive operational information. Before using any covert monitoring devices, the officer should do what? - ANSWER Review applicable state and federal laws. Which of the following are characteristics of a covert or undercover operations protocol? - ANSWER 1) Strict, clear and concise. 2) Clearly spells out when covert operations can be performed. 3) Has safeguards in place to prevent improper behavior. What approach should be followed to determine appropriate protective measures and security and safety practices for off-campus facilities? - ANSWER Security inspections and risk assessments What are three types of security-sensitive facilities that can be located off campus? - ANSWER Centralized information technology/information services, patients records storage, and home healthcare worker services and programs. What are four of the most important protective measures and security and safety practices for off-campus facilities? - ANSWER Ensure security polices and personnel