CRCR STUDY QUESTIONS AND
ANSWERS 2024 (VERIFIED ANSWERS
BY EXPERTS)
• This includes all the major processing steps required to
process a pt account from the request for service through
closing the account with a zerobalance and purging it from
the system: Patient Centric Revenue Cycle
• this is the period in which scheduling and pre-access
takes place, includ-ing different steps that will be
completed: pre-service
• what is it when the requested service is screened for
medical necessity,health plan coverage & benefits are
verified, and pre-auth is obtained: - pre-service
• what is it when a final account review is completed prior
to the patient's arrival? (Pre-reg record is activated,
,consents are signed, and co-paymentsand other amounts
are collected): scheduled patient- Time of Service
• pre-processed patient's can report to this, which is a
desk located in acentralized access, upon their arrival.:
express arrival
• this includes account activities that occur after the
patient is d/c until theaccount reaches a zero balance: post-
service
• Final coding of all services, perparation and submission
of claims, pay- ment processing and balance billing are all
included and finalized when?: -post-service
• This brings consistency, clarity, and transparency to
patient financial com-munications: Patient Financial
Communications Best Practices
, • this outlines steps to help patient's understand the cost
of services they receive, their insurance coverage, and their
individual responsibility (reviewPatient Financial Comm.
Best Practice document): Patient Financial Commu-nications
Best Practices
• true or false: Conversations should occur in a location
and manner thatare sensitive to the patient's needs: true
• this type of discussion will help ensure that patient's
understand their financial obligation and that providers
are aware of the patient's ability to pay: timely discussions
• the person responsible for payment of the bill: guarantor
• true or false: A financial counselor or supervisor should
be involve
d forcomplex situations such as uninsured or underinsured
patient's: true
ANSWERS 2024 (VERIFIED ANSWERS
BY EXPERTS)
• This includes all the major processing steps required to
process a pt account from the request for service through
closing the account with a zerobalance and purging it from
the system: Patient Centric Revenue Cycle
• this is the period in which scheduling and pre-access
takes place, includ-ing different steps that will be
completed: pre-service
• what is it when the requested service is screened for
medical necessity,health plan coverage & benefits are
verified, and pre-auth is obtained: - pre-service
• what is it when a final account review is completed prior
to the patient's arrival? (Pre-reg record is activated,
,consents are signed, and co-paymentsand other amounts
are collected): scheduled patient- Time of Service
• pre-processed patient's can report to this, which is a
desk located in acentralized access, upon their arrival.:
express arrival
• this includes account activities that occur after the
patient is d/c until theaccount reaches a zero balance: post-
service
• Final coding of all services, perparation and submission
of claims, pay- ment processing and balance billing are all
included and finalized when?: -post-service
• This brings consistency, clarity, and transparency to
patient financial com-munications: Patient Financial
Communications Best Practices
, • this outlines steps to help patient's understand the cost
of services they receive, their insurance coverage, and their
individual responsibility (reviewPatient Financial Comm.
Best Practice document): Patient Financial Commu-nications
Best Practices
• true or false: Conversations should occur in a location
and manner thatare sensitive to the patient's needs: true
• this type of discussion will help ensure that patient's
understand their financial obligation and that providers
are aware of the patient's ability to pay: timely discussions
• the person responsible for payment of the bill: guarantor
• true or false: A financial counselor or supervisor should
be involve
d forcomplex situations such as uninsured or underinsured
patient's: true
