Service Cloud Certification exam 2024 with 100% correct answers

What are three considerations when adding a report chart to a Console Component? correct answers- The report is shared with a Chatter Group - The report chart is added to the Page Layout - The report contains a chart Universal Containers wants to help customer resolve issues by browsing Knowledge articles and submit a case if they need more information. What should the consultant recommend to meet the requirements? correct answersEnable Chat in a Customer Community Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents. What should the consultant recommend to meet this requirement? correct answersSocial Customer Service for Twitter and Facebook Universal Containers has regional contact centers around the world. Support Managers have asked to see support metrics for their region by default. Which two strategies should a consultant recommend? correct answers- Case object permissions set to create and read - Org-wide default for Cases set to Private Universal Containers is implementing a customer community to provide self-service options to its B2C customers. Which two features should a consultant recommend? correct answers- Cases