1. A _____________ refers to an organizational structure that simultaneously groups
people and resources by function and product.
1. Matrix structure
2. Market structure
3. Product structure
4. Functional structure
5. Divisional structure
2. The degree to which a job allows a worker to schedule the tasks of a job and decide how
to carry out these tasks is known as ____________.
1. Autonomy
2. Task identity
3. Task significance
4. Skill variety
5. Span of control
3. What is the primary target market for a best cost-provider?
1. Value hunting buyers
2. Price-conscious buyers
3. Best-price driven buyers
4. Value-conscious buyers
5. Brand-conscious buyer
4. Management's most powerful tool for winning employee commitment to good strategy
execution and operating excellence is:
1. The establishment of strategy-supportive policies and procedures.
2. Empowering employees and encouraging them to adopt best practices.
3. Setting stretch objectives.
4. A structure of rewards and incentives tied tightly to the achievement of the
organization's strategic priorities.
5. Aggressive use of TQM and Six Sigma quality control programs.
5. The strategy-making, strategy-executing process:
1. Is usually delegated to members of a company's board of directors so as not to
infringe on the time of busy executives.
2. Includes establishing a company's mission, developing a business model aimed
at making the company an industry leader and crafting a strategy to implement
and execute the business model.
3. Embraces the tasks of developing a strategic vision, setting objectives,
crafting a strategy, implementing and executing the strategy and then
monitoring developments and initiating corrective adjustments in light of
experience, changing conditions, new ideas and new opportunities.
4. Is principally concerned with sizing up an organization's internal and external
situation, so as to be prepared for the challenge of developing a sound business
model.
, 5. Is primarily the responsibility of top executives and the board of directors; very
few managers below this level are involved.
6. The extent to which a job requires the worker to use a wide range of knowledge and
abilities is known as ___________.
1. Task identity
2. Task significance
3. Autonomy
4. Skill variety
5. Span of control
7. RST consulting has offices in different locations around the country. Each division is
self-contained and caters to the needs of the specific region in which it is located. This is
an example of a:
1. Market structure
2. Customer structure
3. Product structure
4. Functional structure
5. Geographic structure
8. Management actions to improve employee engagement include:
1. Worthwhile Mission
2. Proactive HR Practices
3. Well Designed Organization
4. Performance Mgmt. System
5. All of the Above
9. Which of the following revelations from different research studies came to be known as
the Hawthorne effect?
1. Group members subjecting those workers who violate the group norms to
sanctions.
2. Productivity increasing, regardless of the level of illumination in the workplace.
3. Workers concealing the true potential efficiency of a work system to protect their
interests.
4. Workers’ productivity being affected more by the attention received from
researchers than by the work setting.
5. Employees in a “no-talking” workplace developing ways of talking to one another
out of the sides of their mouths.
10. Inner Work Life examines which 3 internal aspects of the individual?
1. Emotions, Commitment, Satisfaction
2. Commitment, Satisfaction, Perception
3. Emotions, Perceptions, Satisfaction
4. Commitment, Perceptions, Motivation
5. Emotions, Perceptions, Motivation
6. Motivation, Commitment, Satisfaction
11. A company achieves a competitive advantage when: