State farm auto external claim Resource Certification
Exam (Answered) Verified Solution
You're preparing an estimate on a customer's vehicle that requires refinishing of
the hood and right front fender only. The hood is the first panel listed on the
estimate. According to most Collision Estimating Guides, would refinish overlap
be applicable on the hood? Choose the most correct statement.
Select the single best answer:
A. Overlap would not be applicable on the hood refinish time as it's the first major
panel. A refinish overlap deduction would be applicable to the fender refinish
time as it's an adjacent major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as
it's the first major panel. A refinish overlap deduction would also be applicable to
the fender refinish time as it's an adjacent major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender
refinish time as they are not defined as major panel.
B.)A refinish overlap deduction would be applicable to the hood refinish time as it's the
first major panel. A refinish overlap deduction would also be applicable to the fender
refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is
necessary, you should include a separate line item allowance on your estimate.
T or F
True
State Farm customers can have their vehicles repaired at the repair facility of
their choice.
T or F
True
According to State Farm Guidelines, would betterment potentially apply when
refinishing a complete vehicle?
Yes or No
Yes
The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C
All of the above
Exam (Answered) Verified Solution
You're preparing an estimate on a customer's vehicle that requires refinishing of
the hood and right front fender only. The hood is the first panel listed on the
estimate. According to most Collision Estimating Guides, would refinish overlap
be applicable on the hood? Choose the most correct statement.
Select the single best answer:
A. Overlap would not be applicable on the hood refinish time as it's the first major
panel. A refinish overlap deduction would be applicable to the fender refinish
time as it's an adjacent major panel.
B. A refinish overlap deduction would be applicable to the hood refinish time as
it's the first major panel. A refinish overlap deduction would also be applicable to
the fender refinish time as it's an adjacent major panel.
C. Overlap would not be applicable to the hood refinish time or to the fender
refinish time as they are not defined as major panel.
B.)A refinish overlap deduction would be applicable to the hood refinish time as it's the
first major panel. A refinish overlap deduction would also be applicable to the fender
refinish time as it's an adjacent major pane
When estimating vehicle damage, if its determined a repair operation is
necessary, you should include a separate line item allowance on your estimate.
T or F
True
State Farm customers can have their vehicles repaired at the repair facility of
their choice.
T or F
True
According to State Farm Guidelines, would betterment potentially apply when
refinishing a complete vehicle?
Yes or No
Yes
The prices State Farm pays for most repair operations is determined from:
A.)Printed or Electronic price guide
B.)Repair facility survey results
C.)Judgement Time
D.)All of the above
E.)Only A and C
All of the above
