CVA 2023 Exam Questions with Correct Answers

CVA 2023 Exam Questions with Correct Answers A good way to determine the best service for your clients is by - Answer-better understanding them by asking questions and effectively listening to their responses Clients that rely entirely on your confident recommendations behave in such a manner because - Answer-they are unable or unwilling to make the decision on their own When dealing with clients, which of the following should you NOT do? - Answer-Treat every client the same Because the doctor actually examines their pet, clients feel that interaction influences them more than interaction with other staff members. - Answer-False Fill in the blank regarding clients, "They don't care how much you _______, until they know how much you care. - Answer-Know What is a client's greatest single expectation with regard to staff? - Answer-Keeping your word. Most clients say the yellow pages were their main source of referral. - Answer-False A _______ reputation spreads quicker than a _______ one. - Answer-bad, good Why is the location of the veterinary hospital important? - Answer-A. Saves time B. Convenient. D. Both A and B