BCOR 1030 Final Exam Questions and Answers with
complete solution
How does culture influence communication?
it provides a framework that shapes the messages you send and receive everyday
High context cultures
gather subtle information from facial expressions, vocal cues, and even silence in
interpreting messages
Low context cultures
rely on language and meanings of words
Individualistic cultures
value their own interests more than the group
Collectivist cultures
value the group interests more than their own
Decentralized power cultures
value distribution of power to the people
Centralized Power
value a more concentrated or narrow distribution of power. The power is in one person
or a select few.
Low uncertainty avoidance
people tolerate uncertainty and accept they can't predict the future
High uncertainty avoidance
people don't like uncertainty and structure their lives to provide predictability
Short term orientation
value fulfilling social obligations and saving face
Long term orientation
value commitment, thriftiness, and perserverance
Masculine culture
value more traditional roles for men and women
Feminine culture
value caring for the less fortunate and enhancing overall quality of life
Sex
biological characteristics present at birth (male/female)
Gender
cultural and psychological characteristics (man/woman)
Rapport talk
focused on developing relationships
Report talk
focused on sharing information
Five components of emotional intelligence
1. self-awareness
2. self-regulation
3. motivation
4. empathy
5. social skills
, Blues
thoughtful, loyal, opinionated, sincere, self-righteous
Reds
visionary, decisive, demanding, logical, insensitive
Whites
agreeable, generous, stubborn, kind, indecisive
Yellows
happy, impulsive, spontaneous, irresponsible, charismatic
Conflict styles
avoider, accommodator, compromiser, competitor, collaborator
Avoider
an individual with a low concern for task and a low concern for people
Accommodator
an individual with a low concern for task and a high concern for people
Competitor
an individual with a high concern for task and a low concern for people
Collaborator
an individual with a high concern for task and a high concern for people
Compromiser
an individual with a moderate concern for task and a moderate concern for people
PUGSS Model
P = Describe the Problem
U = Achieve Understanding
G = Identify Goals
S = Brainstorm Solutions
S = Select the best Solution
P
describe the problem
U
achieve understanding
G
identify goals
First S
brainstorm solutions
Second S
select the best solution
Strategies for managing conflict in the workplace
PUGSS
Upward communication
communication that flows from subordinate to superior
Horizontal communication
communication between peers
Downward communication
communication that flows from superiors to subordinates
DRGRAC Method
complete solution
How does culture influence communication?
it provides a framework that shapes the messages you send and receive everyday
High context cultures
gather subtle information from facial expressions, vocal cues, and even silence in
interpreting messages
Low context cultures
rely on language and meanings of words
Individualistic cultures
value their own interests more than the group
Collectivist cultures
value the group interests more than their own
Decentralized power cultures
value distribution of power to the people
Centralized Power
value a more concentrated or narrow distribution of power. The power is in one person
or a select few.
Low uncertainty avoidance
people tolerate uncertainty and accept they can't predict the future
High uncertainty avoidance
people don't like uncertainty and structure their lives to provide predictability
Short term orientation
value fulfilling social obligations and saving face
Long term orientation
value commitment, thriftiness, and perserverance
Masculine culture
value more traditional roles for men and women
Feminine culture
value caring for the less fortunate and enhancing overall quality of life
Sex
biological characteristics present at birth (male/female)
Gender
cultural and psychological characteristics (man/woman)
Rapport talk
focused on developing relationships
Report talk
focused on sharing information
Five components of emotional intelligence
1. self-awareness
2. self-regulation
3. motivation
4. empathy
5. social skills
, Blues
thoughtful, loyal, opinionated, sincere, self-righteous
Reds
visionary, decisive, demanding, logical, insensitive
Whites
agreeable, generous, stubborn, kind, indecisive
Yellows
happy, impulsive, spontaneous, irresponsible, charismatic
Conflict styles
avoider, accommodator, compromiser, competitor, collaborator
Avoider
an individual with a low concern for task and a low concern for people
Accommodator
an individual with a low concern for task and a high concern for people
Competitor
an individual with a high concern for task and a low concern for people
Collaborator
an individual with a high concern for task and a high concern for people
Compromiser
an individual with a moderate concern for task and a moderate concern for people
PUGSS Model
P = Describe the Problem
U = Achieve Understanding
G = Identify Goals
S = Brainstorm Solutions
S = Select the best Solution
P
describe the problem
U
achieve understanding
G
identify goals
First S
brainstorm solutions
Second S
select the best solution
Strategies for managing conflict in the workplace
PUGSS
Upward communication
communication that flows from subordinate to superior
Horizontal communication
communication between peers
Downward communication
communication that flows from superiors to subordinates
DRGRAC Method
