Florida 6-20 All Lines Adjuster Test exam
with complete solution
A public adjuster represents the interest of:
A. The insurer
B. The Insured
C. The employer
D. The interest of the general public - correct answerB. The insured
Which of the following is the type of report that indicates the initial results of a claim investigation?
A. Field Report
B. Interim Report
C. Full Report
D. None of the above - correct answerA. Field Report
States have adopted statutes regarding claims adjusting. To avoid unfair treatment to a
claimant the adjuster must not:
A. Promptly investigate the claim.
B. Follow the laws regarding the number of days in which to commence an investigation.
C. Deny the claim until a fair and prompt investigation has commenced.
D. Pay the claim within a reasonable number of days after the final proof of loss has been
received. - correct answerC. Deny the claim until a fair and prompt investigation has commenced.
Which of the following is not a claim settlement option?
A. Forcing the insured to sue by offering less than the claim is worth.
B. Repairing property.
C. Replacing with like kind and quality.
D. Replace with new - correct answerA. Forcing the insured to sue by offering less than the claim is
worth.
The giving up of a known right is called:
A. Estoppel
B. Violation of policy conditions
C. Rebating
D. Waiver - correct answerD. Waiver
An innocent party relies on certain statements made by the adjuster and is damaged as a
result. The guilty party may be legally prohibited from asserting that the fact does not exist
because of:
A. Waiver
B. Estoppel
C. Duties of the adjuster
D. Law of contract - correct answerB. Estoppel
Should an insured fail to report a claim in a timely fashion the adjuster will usually:
A. Deny the claim.
B. Send the insured a reservation of rights letter.
C. Cease investigating.
,D. Seek the advice of the company's attorney. - correct answerB. Send the insured a reservation of
rights letter.
A company adjuster primarily represents the interests of:
A. The insured.
B. The claimant.
C. The insurer.
D. The public. - correct answerC. The insurer.
An adjuster's license will usually be revoked for which of the following reasons:
A. Denying claims that are not covered.
B. Failing to report a change of address.
C. Having been convicted of a misdemeanor.
D. Having been convicted of a felony. - correct answerD. Having been convicted of a felony.
The insured has been involved in an automobile accident and has sustained bodily injuries
and damage to the insured vehicle. The adjuster will usually:
A. Withhold any payment until all the bills have been reviewed for payment.
B. Pay to repair the vehicle and pay the medical bills later.
C. Pay for the repair of the vehicle and require a release for all claims.
D. Pay to repair the damage to the vehicle and obtain a partial release and settle the
medical payments later and then seek a final release. - correct answerD. Pay to repair the damage
to the vehicle and obtain a partial release and settle the
medical payments later and then seek a final release.
Mr. Jones has damaged his vehicle by striking a tree. He can:
A. Take the car to a repair garage recommended by the insurer.
B. Take the car to a garage of his/her choice.
C. Accept the payment based on the adjuster's estimate.
D. All of the above. - correct answerD. All of the above.
In case of a total loss to a vehicle the adjuster will pay the insured/claimant which of the
following?
A. The cost to replace the vehicle with like kind and quality if a current year
model.
B. Use the most recent publication of an "Official Used Car Guide".
C. If not listed in the "guide", obtain quotations from automobile dealers.
D. All of the above depending on the circumstances. - correct answerD. All of the above depending
on the circumstances.
Which of the following is NOT a claim settlement option for liability claims?
A. Lost wages
B. Excessive amounts claimed
C. Loss of use
D. Disfigurement - correct answerB. Excessive amounts claimed
Which of the following results in immediate payment when the claimant signs a release
relinquishing his or her right to sue?
A. Scheduled Payment Release
B. Full Release Settlement
C. Advanced Payment
D. Structured Settlement - correct answerB. Full Release Settlement
,Which of the following relieves the financial burden on the claimant by making certain
payments to the claimant even before the claim can be negotiated?
A. No Release or Walk-Away
B. Rehabilitation
C. Advanced Payment
D. Open-Ended Release - correct answerC. Advanced Payment
Which of the following statements is correct?
I. The Business Auto Policy uses 10 symbols to define covered vehicles
II. Symbols 30 and 31 apply to the Garage Policy.
A. I only.
B. II only.
C. Neither I nor II.
D. Both I and II. - correct answerD. Both I and II.
Which of the following is not a Business Auto endorsement?
A. Drive Other Car.
B. Change Other Driver.
C. Individual Named Insured.
D. Mobile Equipment. - correct answerB. Change Other Driver.
Under the Business Auto Policy, each of the following is true about classification of
"covered autos," except:
A. "Any auto" is the broadest coverage classification.
B. An insured may select different classifications for different coverages.
C. All classes of newly acquired autos are automatically covered.
D. "Hired autos" includes autos the insured leases, hires, rents or borrows. - correct answerC. All
classes of newly acquired autos are automatically covered.
According to the Business Auto definitions, an "accident":
A. Includes continuous or repeated exposure to the same conditions.
B. Must be sudden and unexpected.
C. Must be unexpected and unpreventable.
D. Is any event that causes injury or damage. - correct answerA. Includes continuous or repeated
exposure to the same conditions.
Joseph Young, who is insured under a Business Auto policy, is involved in an accident.
He and the insurance company disagree on the amount to be paid for the damage to his
car. Under the terms of the policy, which of the following statements is true:
A. Each party engages an appraiser, and the appraisers will select an umpire.
B. Mr. Young must accept the insurance company's estimate.
C. Each party engages an appraiser, and the appraisers will decide the amount.
D. The estimates of both parties will be averaged. - correct answerA. Each party engages an
appraiser, and the appraisers will select an umpire
Under Form MCS-90, a _____ notice to the other party is required for cancellation of
coverage on the part of either the insurer or insured.
A. 10 day
B. 72 hour
C. 14 day
D. 35 day - correct answerD. 35 day
, Which of the following is considered a "garage operation"?
I. Ownership, maintenance or use of garage premises.
II. Sale of products or services in connection with garage operations.
III. Ownership or maintenance of covered autos.
IV. Production or support of racing or competitive operations.
A. I and II only.
B. I, II, and III only.
C. I and III only.
D. I, II, III, and IV. - correct answerB. I, II, and III only.
Which of the following would be covered under a Garage Liability Policy?
A. Damage to property the insured is transporting to another location.
B. The use of covered autos leased to another party except as a replacement for a car
under repair.
C. Products and completed operations.
D. Covered autos used in organized racing. - correct answerC. Products and completed operations.
Which of the following pollution losses would be covered under the Garage Liability
Policy?
I. Escape of toxic sludge from a dumpsite the named insured utilizes to store garage
waste.
II. Pollution of a creek caused by a gasoline leak from the ruptured fuel tank of a
covered truck following a collision with another vehicle.
A. I only.
B. Both I and II.
C. Neither I nor II.
D. II only. - correct answerD. II only.
Garagekeepers coverage excludes all of the following losses, except:
A. Loss to a high-value stereo system permanently installed in a customer's auto.
B. Loss to CDs from a covered auto.
C. Faulty work performed by a mechanic.
D. Theft of equipment from a covered auto by a garage employee. - correct answerA. Loss to a high-
value stereo system permanently installed in a customer's auto.
Extra Expense insurance covers the cost of:
A. Relocation.
B. Temporary location.
C. Research costs to replace lost information.
D. All of the above. - correct answerD. All of the above.
The Special Cause of Loss form excludes all of the following, except:
A. Loss of market.
B. Loss due to artificially generated electric current.
C. Agricultural smudging.
D. None of these are exclusions. - correct answerD. None of these are exclusions.
Earth movement is covered under which of the following Cause of Loss forms?
A. None
B. Basic
C. Broad only
D. Basic and Broad - correct answerA. None
with complete solution
A public adjuster represents the interest of:
A. The insurer
B. The Insured
C. The employer
D. The interest of the general public - correct answerB. The insured
Which of the following is the type of report that indicates the initial results of a claim investigation?
A. Field Report
B. Interim Report
C. Full Report
D. None of the above - correct answerA. Field Report
States have adopted statutes regarding claims adjusting. To avoid unfair treatment to a
claimant the adjuster must not:
A. Promptly investigate the claim.
B. Follow the laws regarding the number of days in which to commence an investigation.
C. Deny the claim until a fair and prompt investigation has commenced.
D. Pay the claim within a reasonable number of days after the final proof of loss has been
received. - correct answerC. Deny the claim until a fair and prompt investigation has commenced.
Which of the following is not a claim settlement option?
A. Forcing the insured to sue by offering less than the claim is worth.
B. Repairing property.
C. Replacing with like kind and quality.
D. Replace with new - correct answerA. Forcing the insured to sue by offering less than the claim is
worth.
The giving up of a known right is called:
A. Estoppel
B. Violation of policy conditions
C. Rebating
D. Waiver - correct answerD. Waiver
An innocent party relies on certain statements made by the adjuster and is damaged as a
result. The guilty party may be legally prohibited from asserting that the fact does not exist
because of:
A. Waiver
B. Estoppel
C. Duties of the adjuster
D. Law of contract - correct answerB. Estoppel
Should an insured fail to report a claim in a timely fashion the adjuster will usually:
A. Deny the claim.
B. Send the insured a reservation of rights letter.
C. Cease investigating.
,D. Seek the advice of the company's attorney. - correct answerB. Send the insured a reservation of
rights letter.
A company adjuster primarily represents the interests of:
A. The insured.
B. The claimant.
C. The insurer.
D. The public. - correct answerC. The insurer.
An adjuster's license will usually be revoked for which of the following reasons:
A. Denying claims that are not covered.
B. Failing to report a change of address.
C. Having been convicted of a misdemeanor.
D. Having been convicted of a felony. - correct answerD. Having been convicted of a felony.
The insured has been involved in an automobile accident and has sustained bodily injuries
and damage to the insured vehicle. The adjuster will usually:
A. Withhold any payment until all the bills have been reviewed for payment.
B. Pay to repair the vehicle and pay the medical bills later.
C. Pay for the repair of the vehicle and require a release for all claims.
D. Pay to repair the damage to the vehicle and obtain a partial release and settle the
medical payments later and then seek a final release. - correct answerD. Pay to repair the damage
to the vehicle and obtain a partial release and settle the
medical payments later and then seek a final release.
Mr. Jones has damaged his vehicle by striking a tree. He can:
A. Take the car to a repair garage recommended by the insurer.
B. Take the car to a garage of his/her choice.
C. Accept the payment based on the adjuster's estimate.
D. All of the above. - correct answerD. All of the above.
In case of a total loss to a vehicle the adjuster will pay the insured/claimant which of the
following?
A. The cost to replace the vehicle with like kind and quality if a current year
model.
B. Use the most recent publication of an "Official Used Car Guide".
C. If not listed in the "guide", obtain quotations from automobile dealers.
D. All of the above depending on the circumstances. - correct answerD. All of the above depending
on the circumstances.
Which of the following is NOT a claim settlement option for liability claims?
A. Lost wages
B. Excessive amounts claimed
C. Loss of use
D. Disfigurement - correct answerB. Excessive amounts claimed
Which of the following results in immediate payment when the claimant signs a release
relinquishing his or her right to sue?
A. Scheduled Payment Release
B. Full Release Settlement
C. Advanced Payment
D. Structured Settlement - correct answerB. Full Release Settlement
,Which of the following relieves the financial burden on the claimant by making certain
payments to the claimant even before the claim can be negotiated?
A. No Release or Walk-Away
B. Rehabilitation
C. Advanced Payment
D. Open-Ended Release - correct answerC. Advanced Payment
Which of the following statements is correct?
I. The Business Auto Policy uses 10 symbols to define covered vehicles
II. Symbols 30 and 31 apply to the Garage Policy.
A. I only.
B. II only.
C. Neither I nor II.
D. Both I and II. - correct answerD. Both I and II.
Which of the following is not a Business Auto endorsement?
A. Drive Other Car.
B. Change Other Driver.
C. Individual Named Insured.
D. Mobile Equipment. - correct answerB. Change Other Driver.
Under the Business Auto Policy, each of the following is true about classification of
"covered autos," except:
A. "Any auto" is the broadest coverage classification.
B. An insured may select different classifications for different coverages.
C. All classes of newly acquired autos are automatically covered.
D. "Hired autos" includes autos the insured leases, hires, rents or borrows. - correct answerC. All
classes of newly acquired autos are automatically covered.
According to the Business Auto definitions, an "accident":
A. Includes continuous or repeated exposure to the same conditions.
B. Must be sudden and unexpected.
C. Must be unexpected and unpreventable.
D. Is any event that causes injury or damage. - correct answerA. Includes continuous or repeated
exposure to the same conditions.
Joseph Young, who is insured under a Business Auto policy, is involved in an accident.
He and the insurance company disagree on the amount to be paid for the damage to his
car. Under the terms of the policy, which of the following statements is true:
A. Each party engages an appraiser, and the appraisers will select an umpire.
B. Mr. Young must accept the insurance company's estimate.
C. Each party engages an appraiser, and the appraisers will decide the amount.
D. The estimates of both parties will be averaged. - correct answerA. Each party engages an
appraiser, and the appraisers will select an umpire
Under Form MCS-90, a _____ notice to the other party is required for cancellation of
coverage on the part of either the insurer or insured.
A. 10 day
B. 72 hour
C. 14 day
D. 35 day - correct answerD. 35 day
, Which of the following is considered a "garage operation"?
I. Ownership, maintenance or use of garage premises.
II. Sale of products or services in connection with garage operations.
III. Ownership or maintenance of covered autos.
IV. Production or support of racing or competitive operations.
A. I and II only.
B. I, II, and III only.
C. I and III only.
D. I, II, III, and IV. - correct answerB. I, II, and III only.
Which of the following would be covered under a Garage Liability Policy?
A. Damage to property the insured is transporting to another location.
B. The use of covered autos leased to another party except as a replacement for a car
under repair.
C. Products and completed operations.
D. Covered autos used in organized racing. - correct answerC. Products and completed operations.
Which of the following pollution losses would be covered under the Garage Liability
Policy?
I. Escape of toxic sludge from a dumpsite the named insured utilizes to store garage
waste.
II. Pollution of a creek caused by a gasoline leak from the ruptured fuel tank of a
covered truck following a collision with another vehicle.
A. I only.
B. Both I and II.
C. Neither I nor II.
D. II only. - correct answerD. II only.
Garagekeepers coverage excludes all of the following losses, except:
A. Loss to a high-value stereo system permanently installed in a customer's auto.
B. Loss to CDs from a covered auto.
C. Faulty work performed by a mechanic.
D. Theft of equipment from a covered auto by a garage employee. - correct answerA. Loss to a high-
value stereo system permanently installed in a customer's auto.
Extra Expense insurance covers the cost of:
A. Relocation.
B. Temporary location.
C. Research costs to replace lost information.
D. All of the above. - correct answerD. All of the above.
The Special Cause of Loss form excludes all of the following, except:
A. Loss of market.
B. Loss due to artificially generated electric current.
C. Agricultural smudging.
D. None of these are exclusions. - correct answerD. None of these are exclusions.
Earth movement is covered under which of the following Cause of Loss forms?
A. None
B. Basic
C. Broad only
D. Basic and Broad - correct answerA. None
